We paid a 4 star hotel rate and accordingly had an expectation of a quality of services. The building was unique, to say nicely, being a conversion of a factory with a preserved chimney. The showere stall had a steam. The morning breakfast dilivered to the room was of a good quality.

There were a few thousand of people in the Niagara Falls area that day for marathone, and so were we. It was a big entire community/charity event,and in our past experiences all area hotels make all possible accommodations for this important community event. We asked about the late check out, and the answer was no more than half an hour. We asked whether we could have shower after the marathone. The front desk staff said, " No! We do not have any facilities". I suggested that the room may be cleaned after our shower at around 1:00 to 1:30 pm. Again, the anwer was a flatly no. It does not make a sense that all checked out rooms would be cleaned within 3 hours.

If we had known that this hotel could not make such a small accommodation, we would not have booked it.

In fact, later the staff at the spa, an indepent business on the premise, kindly allowed us to take shower. Flexibility is a test of a luxury, and a self-claimed luxury Stermling Inn failed the test.

Went in Feb '12 for reading week( yes I am a student). Girlfriend found a two-day package with couple massage, and upscale dinner for two, also comes with a nice simple breakfast in bed, delivered to your door in 15 minute intervals of opportunity( you select a 15 min slot). couples massage was an excellent ~30 min swedish massage. Dinner was 4-5 star quality, included with package is a three course meal; tips and drinks excluded. Meal was well worth the ~60 drink and tip charge on top. breakfast was simple, and elegant. Oh, and of course I must mention sterling inn used to be the location of a dairy factory, converted beautifully, rooms are beautifully decorated in a simple low-frill way the emphasizes the beauty of the wood floors/ building design.
Total cost(including the additional 60 dollar dinner bill?)
~$560 Canadian.

Would I go again? Absolutely, I diner just after christmas '12, experience was consistent.

VERY Highly recommended.

LOVED it! When I saw the rooms on the website, I thought it was way too good to be true. We got there and it was just as beautiful as described. We stayed for two nights. The front desk staff was very friendly. The breakfast delivered to the room was very good and fresh. I suppose if you stayed there for many nights the same breakfast every day would get boring but we loved it. The jacuzzi tub was in fact big enough to sit comfortably and it was very deep. The bed and pillows were nice and the fireplace warmed up the room but didn't get TOO hot. The location is a little sketchy if you turn right, but if you go left, you can walk to restaurants and Clifton Hill. Free parking was a huge bonus too.

My girlfriend and I stayed 2 nights on New Years's Eve. From the moment we drove up the tiny dirty street it's located and walked in to this small facade of an upscale hotel and were greeted by the lackluster front desk people I immediately got sense of what quality our stay was going to be here. The rooms are a poor imitation at being modern trendy, the bed had cheap tasteless covers, a furnace room behind a locked door with vents pumping air out right beside the bed which made a lot of noise, a cheasy little fake electric fireplace and huge curtains covering an ugly view of the parking lot. When I went to hang my coat one of the hangers actually fell apart.

In the morning we were greeted at the door with a breakfast tray containing the "Chef's choice of egg" (which for 2 days and probably everyday, a cold quiche in an aluminum tray) served with mini sized yogurt, a tasteless dry cereal with no milk, a small croissant with a slice of ham and cheese, imitation orange juice and instant coffee.

The restaurant in the basement wasn't anything special and the food wasn't that great either. The wait staff were very attentive and tried to uphold the "upscale facade" image of the hotel.

We booked a couple's massage the following day at the Spa which is adjacent to the restaurant. We were told they are managed separately from the hotel and is probably the nicest place in the entire building. The massage was ok, but again overpriced compared to what we can get back home in Toronto.

All in all, I would not recommend this hotel for a couple looking for a romantic getaway with style and elegance. This is a cheap motel in disguise and more suited for a one night stay for someone looking for a budget alternative to the larger hotels in the area.

The entire city is one big tourist trap and everything is overpriced. There's not a whole lot to do other than see the Falls, gamble and grab a bite. Don't even waste your time going to "Niagara on the Lake" for shopping. There's nothing there of real interest. You'd be better off making a day trip out to Niagara and heading back home in the evening.