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“Customer Service is top notch! Special diets are accomodated!” 4 of 5 stars
Review of Great Wolf Lodge

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Great Wolf Lodge
3.5 of 5 Hotel   |   3950 Victoria Avenue, Niagara Falls, Ontario L2E 7M8, Canada   |  
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Ranked #14 of 137 Hotels in Niagara Falls
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Customer Service is top notch! Special diets are accomodated!”
4 of 5 stars Reviewed April 16, 2013

Last weekend we took our church teen youth group for a 1-night stay. We had 15 teens and 5 adults so we booked 4 rooms (6, 6, 6 and 8). We didn't spend a lot of time in the rooms but they were very clean. I liked that they had a microwave and fridge. We spent all day Saturday in the water park and the teens had so much fun!

The reason that I'm making a point to write this review is that one of our teens is gluten-free. At each meal, a chef came to our table and showed her around the buffet to show her what her choices were. She also was able to have the chef prepare dishes for her (gluten-free pancakes at breakfast and gluten-free pizza at dinner). It was so comforting to know that she was so well taken care of.

Thanks for everything GWL!!

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,004 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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English first
Toronto, Canada
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed April 11, 2013

hotel located in rural areas, you cannot go out to eat and shop at all without driving. No wave rider and just avaerge indoor water park facuility.

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Rochester, New York
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 9, 2013

This is the second time we've visited Great Wolf Lodge in Niagara Falls, Ontario. The first time was back in 2007 and we stayed for two nights. If I had remembered to get on here and give a review I would have given it a AA+ as the kids were young and it was everything we needed for our young family.. All rooms come with a mini-frig and a microwave. Dinning is expensive at the lodge however there is a Food Mart near by in which we purchased items for breakfast and dinner, treating ourselves to lunch in the water park. Check in is at 3:00pm but you can get into the waterpark after 1:00pm. Check out of the room is at 11:00am but you still get a full day of waterpark. There are lockers in the park that can be rented at the bathing suit shop. We rented a medium size locker for $20.00. ($10.00 deposit and $10.00 rental fee) Towels are located in a big rolling cabinet at the waterpark exit
The second time we went was for just one night. Our kids are older (13 & 16) and they did have a good time but felt a bit to old for the "theme" of the lodge. The water park closes at 8:00pm so there wasn't anything at the lodge for teenage kids to do after 8:00pm. We ended up driving over to Clifton Hill (local tourist area) for dinner, shopping and site seeing. All in all this is a wonderful way to spend a night or a few days with the family during the winter months. The kids enjoyed the waterpark and probably would have had more fun in the evening at the lodge if they had brought a friend along. The only improvement I could see that the lodge could do is offer a shuttle service to the falls as parking is difficult to find.

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Ajax, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 8, 2013

the place was very clean loved it. the kids had fun loved everything. they just need more food in the restaurant for the price that they charge. we had our room early that was good didn't have to wait till 4.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2013

I can recap on the last minute changes I made to our reservation, we were planning to be only 4 and last minute a last addition was added without any problem, the staff quickly find out a bigger room. The kids enjoy it every time we go, it is a nice place for the family as well.

Room Tip: Room on the ground level do have a quick access to the Water slides...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Berlin, WI
Top Contributor
91 reviews 91 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 8, 2013

This lodge is family orientated. The water park is wonderful for young kids and the lazy river portion is great for chatting with a friend. The staff is absolutely terrific. We stay here yearly for a conference. Our rooms have always been clean and ready. Late checkouts are just about impossible to get so do not count on them. If you want quiet just request a room away from the action. The wolf howl takes some getting used to. The bus to the Falls is convenient. You also can get off at the last stop near the lodge and walk up the back road. Their spa is nice; the products used are great. The food varies but the desserts are too good.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

This was out first time here and we had a great time. We were there for a long weekend and the only complaint was we should've stayed another night!
Storytime was awesome and Gillian was a great story teller. The kids loved her!
The meal at the buffett were also great! Stir fry is awesome!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Great Wolf Lodge

Address: 3950 Victoria Avenue, Niagara Falls, Ontario L2E 7M8, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Niagara Falls
#9 Family Hotel in Niagara Falls
#23 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Great Wolf Lodge 3.5*
Number of rooms: 406
Official Description (provided by the hotel):
From the moment you arrive at the Great Wolf Lodge, expect to be amazed and amused. Situated close to awe-inspiring Niagara Falls, the entire Lodge is designed to capture the spirit of adventure and the atmosphere of the great Northwood's. The Northern theme inspires everything from the spectacular stone fireplace and timber in the five-story Grand Lobby to the cabin-like comfort and decor of our all-suite guest rooms. The Lodge features an indoor/outdoor waterpark of over 100,000 square-feet; an 18-hole interactive miniature golf course; Ten Paw Bowling Alley; our 7,000 sq. Ft. Northern Lights Arcade, including a ticket redemption center; MagiQuest, interactive adventure game; Elements Spa & Salon and Scoops Kid Spa. Five themed restaurants, including a confectionary cafe and Northwood's Pizza. We assure your stay will be a howling great time! ... more   less 
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Also Known As:
Great Wolf Hotel Niagara Falls
Great Wolf Niagara Falls
Great Wolf Lodge Niagara Falls

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