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“Comfy, relaxing stay. Will be back.” 4 of 5 stars
Review of DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls

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DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
4.0 of 5 Hotel   |   6039 Fallsview Blvd, Niagara Falls, Ontario L2G 3V6, Canada   |  
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Relaxing Spa Package
Ranked #9 of 137 Hotels in Niagara Falls
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Comfy, relaxing stay. Will be back.”
4 of 5 stars Reviewed June 11, 2013

Stayed here for our 8th anniversary weekend after spending our 2nd anniversary here as well.
Staff was super friendly and they took great care to ensure my wife's allergy and asthma needs were properly taken care of and even offered alternative bedding if it bothered her.
Great location and is only about a 10-15 minute walk to either the main strip on Clifton, the Fallsview strip, or the Falls.
We had a room on the 19th floor with a jacuzzi which was awesome because it faces the Falls, but where it lacks is the size of the shower. I'm 5'8, 220lbs and I barely was able to fit in the super tiny shower. Just a little warning if you're taller or bigger.
All in all, a great stay and if we're gonna be spending at least a night in Niagara, it'll be here.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,799 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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Penticton, Canada
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed June 10, 2013

I have stayed here before and given this hotel a good rating. Amenities and rooms are good. Of course the same could be said of most chain hotels close to the falls. I have traveled to Niagara on business at least 2 times a year for the past 10 years, so I am very familiar with the hotels and services of this area.

Most of the hotels in this price range are similar in the room quality. What sets an exceptional hotel apart from an average hotel is it's customer service. I have reviewed this hotel as a good room quality before, but you really never truly know how good a hotel is until you get to experience what happens when there is a problem or mixup.

In this case my room was booked as non smoking. My confirmation also came back from my travel agent as confirmed booked in non smoking. I show up after a long day of travel, and they have me in a smoking suite.

I show them my email confirmation to show them it was booked as non smoking.

Now the blame begins! It's my fault or the travel agents fault.

They don't have any more rooms in that kind available in a non smoking. The only non smoking available is in an upgraded room.

I ask if we can discuss this with the manager. He comes out and says there is nothing they can do at all for us and turns us away.

No offer was made to take an upgraded suite (with or without the additional charge!)! Both the manager and the desk clerk were incredibly rude, showing no care whatsoever.

I am a repeat customer there, and the fact that they couldn't be bothered at all really speaks volumes of their care and attention of repeat customer/business.

I will be sure all my work colleagues travelling for business this way are well aware of this extremely poor customer service.

Room Tip: There are a lot of hotels of similar quality to choose from in Niagara Falls. Choose a completely d...
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeNiagara, Manager at DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls, responded to this review, June 12, 2013
Thank you for sharing your concerns, We have reached out to you directly to communicate our apologies for any failures on our part and details on our findings on the reservation file. As advised, we have contacted the travel partner and they too have confirmed a smoking room was confirmed with a request under comments for a non-smoking room type. The travel partner advised the reservation was booked by the client directly. The e-mail confirmation would also reflect the smoking room type confirmed. Although not often, it can happen that a hotel is unable to fill a request. Likely no non-smoking rooms in that category were available at the time of booking, thus prompting the request. The hotel did hold the exact room type confirmed. We can understand how when expecting something and not receiving it, it would lead to the guest being disappointed. We are also not pleased were unable to turn the situation around in a satisfactory manner and will work towards improving for future stays. We hope to have the opportunity to restore you faith in DoubleTree.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2013

When you arrive at the doubletree fallsview niagara you see a clean majestic building reminiscent of a lodge with it's stone and wood exterior, the grounds are well kept and there appears to be ample parking. I personally have no issue with the $12 nightly parking fee. We have stayed at other niagara hotels and paid more for valet parking but then you have no access to your car if say you leave your shoes in the trunk or just want to scoot over to a drugstore, bank etc.
Check in was very quick we paid a little extra to be on a higher floor where you can see the water, though if you are going for a true "falls" view you need to spend more and book elsewhere. The doubletree is very upfront about these details on their website as well as with their booking agents so people should be aware and can decide what's important to them.
The hotel seemed surprisingly quiet and empty though according to all the cars in the lot I'm sure they were fully booked. No line ups at check in
Or check out, never saw anyone in the elevator we had the outdoor hottub to ourselves.
Our room was clean and simple no extra luxuries would have liked bottled water or the option for movie channels but no real complaints just not wowed by the amenities. Our beds were very comfortable with lots of pillows and soft sheets. We didn't eat at the on-site restaurant so I am unable to comment on the food or service.
There are several restaurants within walking distance options for all palettes and pocketbooks and the fallsview casino is also super close for food and entertainment.
I loved the little aveda shop that is part of Five lakes spa as well as the pool and fitness area.
In closing I would descride the doubletree fallsview niagara as very nice. The rooms were clean, the beds were comfortable and the staff were friendly and helpful
Would I recommend the hotel to others? Yes but I would confirm what they are looking for in their niagara falls stay, if you want to be WOWED spend the extra money and book closer to the falls.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 10, 2013

Hotel was excellent! We went for a family vacation and booked the package which gave us the room, breakfast, a dinner voucher, tickets to attractions and Wego bus passes. This was perfect! The hotel was very comfortable. It is within a short, easy walk to Table Rock and the Falls. There are also two WeGo bus stops at the hotel. We stayed on the 16th floor and had a good view of the American Falls and Rainbow bridge. You can't see as much of Horseshoe Falls, but my kids (12 and 7) were still very impressed! The hotel was very clean and comfortable. Check in and out was very easy. Staff was very helpful. Highly recommend this hotel!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 9, 2013

beautiful room with great view of the falls; nice staff; clean and comfortable; very good breakfast; easy walk to the falls. dinner OK; parking near entrance; mgmt very helpful; nice amenities; we will stay here the next time we are here. Easy access to Rte 403.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 9, 2013

We stayed on the 19th floor in a Fallsview room. Very impressed! It was a nice size, clean and comfortable. The lobby is spacious & welcoming and the hotel staff are super-friendly and go out of their way to help you. We felt at ease from the moment we checked in, which is a nice way to start a short getaway.

The hotel is a short 10 minute walk to Cliffton Hill, where all the tourist attractions are, which is nice so you don't have to drive everywhere or wait for busses.

We really liked this hotel and would recommend it.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 9, 2013

We stayd at the Doubletree Fallsview Resort recently and were impressed by the front Desk Staff, they were very helpful, had a very pleasant way about them and made us feel good about checking in.

The hotel is lovely, the rooms were very nice and the balcony was a bonus. We would stay there again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls

Address: 6039 Fallsview Blvd, Niagara Falls, Ontario L2G 3V6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
#3 Luxury Hotel in Niagara Falls
#4 Spa Hotel in Niagara Falls
#9 Best Value Hotel in Niagara Falls
#10 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls 4*
Number of rooms: 224
Official Description (provided by the hotel):
A relaxing, secure environment removed from-but still close to-the high energy pace of exciting attractions, the American and Canadian Falls (two short blocks) and the Fallsview Casino and Entertainment Complex (400 yards). Convenient on-site parking. Referencing the natural elegance of the Frank Lloyd Wright era and the rustic timeless architecture of a Grand National Park Lodge. ... more   less 
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Also Known As:
Doubletree Fallsview Resort And Spa By Hilton - Niagara Falls
Doubletree Fallsview Resort & Spa By Hilton - Niagara Falls Hotel Niagara Falls
Doubletree Fallsview Hotel By

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