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Embassy Suites by Hilton Niagara Falls Fallsview Hotel
4.0 of 5 Hotel   |   6700 Fallsview Boulevard, Niagara Falls, Ontario L2G3W6, Canada   |  
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Niagara Falls Fun Package
Ranked #21 of 137 Hotels in Niagara Falls
Wilkes-Barre, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great location”
4 of 5 stars Reviewed September 27, 2013

If you want to really see Niagara Falls, this is a great place to stay! Perfectly located -- right at the incline with direct access to the Falls....rooms are great, clean and spacious, staff is helpful, breakfast was good a great value. Parking was convenient but at $35, there may be substantially cheaper options less than a block away. We had dinner onsite at the Keg Steakhouse, food was great, but not really hot, there was a good view of the Falls from the restaurant.

Room Tip: If you are on a high enough floor, there would be an excellent view of the Falls, yet the City view...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,195 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,495)
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Carlisle, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 27, 2013 via mobile

Whilst suite was clean & had a great view of falls customer service was poor. We booked a suite for 3 adults, apparently can sleep up to 5 not sure where 5th person stays. Not even a bar of soap in the bathroom & lets face it its often the first place visited when you arrive, unpacking in order to wash hands is a bit much. Found only 2 cups provided, only 2 vouchers for breakfast and managers reception, and a leaflet telling us minibar contents and prices but no access to it or instructions of how to if we wanted to. On going to reception to address this we were given 3rd breakfast voucher & told that further cups would be sent to room, we're still waiting!!! We were informed that only 2 vouchers for managers reception were issued per room, we had a suite with 3 full paying adults.
That said the bar staff, breakfast staff & cleaners were friendly & helpful, unlike the reception staff we encountered.
The suite was clean & comfortable, note you can't see falls from whirlpool bath, certainly not presidential as receptionist claimed!
This hotel sells on its location not its service.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison W, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this review, October 1, 2013
Dear Tripadvisor Member,

I am very sorry to hear you felt we were not able to provide you with quality of service during your recent stay at our hotel. Please know that this is not typical of our hotel and staff, and we are sorry if we let the ball drop. We are always looking for ways to improve our guest experience as we try hard to make sure all of our guests have a rewarding stay. Thank you for your feedback and we hope you will consider giving us another chance the next time you are in our area.

Thank you,

Alison Wilkinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 27, 2013

... well located, but very overpriced. Falls view was well off-center to the corner of our window. Extra charges applied for parking ($25-$35) and internet ($10 to which we couldn't connect to anyway). Enjoyed dinner at the Keg.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville Ontario
Top Contributor
119 reviews 119 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 27, 2013

The Embassy was perfect for our one night stay but nothing outstanding. The staff we interacted with were for the most part friendly. We used valet parking that was fast and on issues. The managers reception was not really what I expected, just a drink and a few nuts and chips, had better in the Embassy US. The beds were really comfortable and the view of the falls from our 39th floor room was outstanding. Breakfast was okay with the usual buffet style breakfast but they do have made to order eggs as well.

Room Tip: Rooms facing the Falls are worth the extra cost.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wheatley, Canada
1 review
3 of 5 stars Reviewed September 26, 2013

My Wife and Family have always enjoyed Embassy Suites in Fort Lauderdale and San Francisco so when an Embassy Suite in Niagara Falls came up , we were very disappointed with the 2 Drink / room policy . We should have picked up on this as the disclaimer said subject to Provincial Laws and Availibility. At our USA Embassy Suites we had unlimited complimentary drinks .In Niagara Falls , we got 2 drinks for our room with 3 people in it !! So I gave up my drink voucher . Did I say voucher , YES a VOUCHER . No Voucher = No Drink . We did NOT bring our Vouchers or Know that we had them so back to the room (like a Little Kid) to get our Vouchers . In the USA Embassy Suites , they had no vouchers , no limitations and there only limit in USA was only 2 drinks each bar visit
This is possibly a Canadian Law problem handed to the Embassy Suites in Canada but when you compare apples to apples , I was very disappointed in our Niagara Falls Embassy Suite in comparison to the USA Embassy Suites and that is why we made our choice based on our Embassy Suite Hotel experiences
The other little peave was a TIFF charge ?? A Tourist Scam fee we had on our Bill . When we googled it to see what it was , we were disappointed to find it was a fee the Candian Government said should NOT be added to Customers . I would call this a SCAM and it Disgusts me as I am a Canadian and embarrassed that they would do this to paying customers
I must say that the staff , room , view and Breakfast were all very good but since I made my decision on Happy Hour Experiences in USA Embassy Suites , Our Family was SOURED by these policies and I will NEVER go to another Canadian Embassy Suite and I am Embarrassed to say I am Canadian !!!
When will our Government and Tourist Travel Industry realize that we have Cash in Hand Canadians who want to Travel and Enjoy our own country but would rather go elsewhere where we get value and respect for our money . You are Missing the Boat Canada Leaders ( Leaders?)

Room Tip: Take the City View Side and go out and Buy your own Happy Hour Drinks with the savings . The Complim...
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 26, 2013

If you stay here, definitely go for a falls view room. If you don't, stay at the Quality Inn or Comfort Suites and don't pay up for the hotel. We had a room on the 20th floor with a view of horseshoe and were satisfied with our choice. Be prepared for a busy hotel, there are 43 floors so the breakfast and evening reception are full of the other guests.

The food at the reception was minimal: Chips and pretzels but the breakfast was more than filling.

Look at details for parking since it will add $25 to $35 per day. We could have parked nearby for $5 to $10 per day had we known the area better.

Room Tip: Select a room with a view of the falls or don't pay up for this hotel.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Top Contributor
99 reviews 99 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 26, 2013

We stayed here in early September. We were on the 20th floor and had a falls view room. We had a great view of Horseshoe falls and got some really great pictures of the rainbow over the falls and awesome shots of the lights on the falls at night. Our room included a full cooked breakfast! They even made us omelets! They also have several restaurants in the building. We had dinner in the restaurant called The Keg which also had a good view of the falls.

Room Tip: Ask for a falls view room, the 20th floor was just perfect!
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Niagara Falls Fallsview Hotel

Address: 6700 Fallsview Boulevard, Niagara Falls, Ontario L2G3W6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Luxury Hotel in Niagara Falls
#12 Business Hotel in Niagara Falls
#17 Family Hotel in Niagara Falls
#19 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Embassy Suites by Hilton Niagara Falls Fallsview Hotel 4*
Number of rooms: 512
Official Description (provided by the hotel):
42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino. ... more   less 
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Also Known As:
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suite Niagara Falls

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