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“View is beautiful!” 4 of 5 stars
Review of Embassy Suites by Hilton Niagara Falls Fallsview Hotel

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Embassy Suites by Hilton Niagara Falls Fallsview Hotel
4.0 of 5 Hotel   |   6700 Fallsview Boulevard, Niagara Falls, Ontario L2G3W6, Canada   |  
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Ranked #17 of 138 hotels in Niagara Falls
San Mateo, California
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“View is beautiful!”
4 of 5 stars Reviewed April 16, 2013

Speechless for the view, so beautiful! Hotel room is clean, the jacuzzi is the largest one I have ever seen, all my family members loved this hotel! although the hotel looks so close to the fall, but if you plan to walk down, be prepared there is no direct route, you have to walk pretty far towards the far side fall in order to get down, this made us feel surprised. The taste of breakfast is so-so, fall view is better than food.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (944)
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Edison, New Jersey
1 review
4 of 5 stars Reviewed April 16, 2013

The hotel was great - wish we had taken the falls view room. The buffet room has great views and is one of the main attractions in the Hotel. The parking is offsite and though we knew this, we did not realize that we probably needed to empty all the bags from the car which we had not planned for. If you book your travel through a travel website Hilton does not give you any HHonor points - that was a bummer.

The biggest issue I thought was that though the hotel is 1 block from the falls, there is no direct walking path to get to the falls so you are kind of forced to use your vehicle - which defeats the whole point of getting a hotel 1 block from the falls.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, United States
1 review
5 of 5 stars Reviewed April 16, 2013

The hotel exceeded my expectations in many areas but can use some minor improvements. Hotel personels were friendly and helpful. Restaurant and the view of the Fall was awesome. The stay was pleasant and our family enjoyed it.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 16, 2013

The hotel was great, location perfect. We had a Groupon offer, so the price was fair and had added food vouchers etc..... The pool was closed for maintenance, so the kids were disappointed. They offered to shuttle you to another hotel, but seriously who wants that hassle when is it cold, wet and raining outside?? The KEG restaurant was nice atmosphere, but the prices are jacked up - probably because you are having a falls view. Also, the staff seriously rushed you - we got out salad and appies and then 5 minutes later our main courses came out - wasn't at all the evening meal we were hoping for. The managers drinks were a nice touch - but only chips and carrot sticks for snacks.

Room Tip: All pictures on hotel website and brochures are all stock photos - so you won't get that same ex...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison W, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this review, April 19, 2013
Dear Tripadvisor Member,

Thank you for staying with us and sharing your feedback with the TripAdvisor community. We are so sorry for the inconvenience our pool maintenance caused and apologize for the poor service you received in the Keg restaurant. I will be sure that this is brought to the attention of the Keg management team and we will certainly use your comments as we constantly work to improve our guests' satisfaction. We hope you will give us another chance and try us again should you return to the Falls in the future.

Thank you so much once again,

Alison Wilkinson
Guest Assistance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2013 via mobile

Rooms are huge! Close to the falls and all the attractions. Still not happy they try to charge the 3% "promotion fee". You don't have to pay this at the hotel or any other establishment in the City of Niagara. Overall fantastic place to stay!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Warsaw, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

Our family, 2 adults, 2 children went on their spring break the first week of April. We split our trip up between Toronto and Niagara Falls. We got to NF alittle early around noon and figured we'd drop our luggage off and look around the town. The assistant manager Amy(?) made our first 20 min in NF unforgettable. Our room was ready BUT she got a cancellation on a Presidental Suite and would we like it, more room for the children, and only $30 more per day. She told us it had one of the best views in the hotel, and she wasn't wrong. WELL yes we would! She gave us a deal on the valet parking and we headed right up to the corner room (2111).

I squealed when we seen what we got set up with. IT IS the best view in the hotel. Not too high, not too low. My husband would get up early and stay up late just staring at the mist and beauty of Niagara Falls. The wonderful breakfast with more great views was included in the price. GET THERE EARLY for good seating.

The maid for our room was wonderful and told us also it had one of the best views of the house. It proved itself when we sat attentive for hours after a 'jumper' wanted to go over the falls. The police thankfully talked him out of the area. We never could get into the onsite restaurant 'The Keg' but thankfully The Outback was 3 min walk outside the hotel. Don't miss the pizza place a couple minutes farther 'Zappy's(?). Wonderful pizza and they didnt' want tourist trap prices. You'll not worry about a thing staying at Embassy. BTW the beds are great too.

Room Tip: Ask for a room above the 20th floor for the best views. We were in room 2111 and it was fantastic. Y...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 15, 2013

I booked this hotel one month in advance for a special occation, we get there on Sat. April 13, 2013 at 3PM we where told the room is not going to be ready till 4PM at for they said 15 more min. and 15 more min. and another 15 min. finally we got the room at 6:15PM when got to the room it was a different room, we booke a 3 room presidensial suite but it wasn't that. The assistant manager an 20 year old kid comes out and says sorry those rooms are taken after I express my concerns he say that's what it is we don't have the room you booked, you don't want it leave.
I won't recommend this hotel a all.

  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison W, Guest Relations Manager at Embassy Suites by Hilton Niagara Falls Fallsview Hotel, responded to this review, April 17, 2013
Mario,

Thank you for your review of your recent visit to our hotel. I always appreciate hearing from our guests - including areas where it is felt that we haven’t met our guests’ expectations. I sincerely apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same availability due to guests extending their stays with us, etc. Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again.

Thank you,

Alison Wilkinson
Guest Assistance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites by Hilton Niagara Falls Fallsview Hotel

Also Known As:
Embassy Suites Niagara Falls
Niagara Falls Embassy Suites
Embassy Suite Niagara Falls
Address: 6700 Fallsview Boulevard, Niagara Falls, Ontario L2G3W6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Niagara Falls
#5 Luxury Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls
#11 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Embassy Suites by Hilton Niagara Falls Fallsview Hotel 4*
Official Description (provided by the hotel):
42-story hotel located 100 yards from the waters edge in the Fallsview Tourist District, 1 block from Fallsview Casino. ... more   less 
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