I flew from the UK for a couple of days to see Niagara and stayed in the Sheraton Falls Hotel.
For the evening I decided to dine with my wife in the Windows Restaurant and enjoy the view, the ambience, and culinary delights promised.
Executive Chefs such as Jamie Kennedy giving their name to restaurants make us feel that we should be able to anticipate a total experience designed by them, albeit at a price, for us to enjoy.
I have much to praise this restaurant for, and that is the manner in which they listened and reacted to sort out their issue and problems in the delivery of the experience.
Dining Room Manager April Kilpatrick and the Chef for the night quickly and quietly conferred and made the correct decision enabling us in the end to have a pleasant and memorable experience.
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