My wife and I decided to get away for a few days to Niagara Falls while on vacation. After much searching and reading I decided to book at the Quality Hotel Fallsview Casscade. We stayed for 3 nights. My criteria for choosing a hotel is this: hot tub, free parking (why should I have to pay for parking if I'm already paying to stay there? I can't teleport to the hotel.), and non smoking. The fact that they offer a hot breakfast was a bonus! So, I chose this "hotel" over others in the area after reading various reviews here on Trip Adviser.
I booked through Expedia.ca and that went smoothly. In the additional information section I iterated that I preferred a room not and the first floor; but, a room also accessible by elevator as my wife had a sprained ankle and is on crutches. This request was accommodated and I am thankful for that.
The employees where all very friendly and helpful. Of special note was the gentleman working the front desk on the afternoon of Tuesday, April 31st. He was very congenial.
However . . .
The pool and hot tub were closed for the exact week of our visit and the restaurant at the Quality is closed during the off season. In lieu of these issues, guests are able to enjoy these amenities next door at the Holiday Inn, which has the same owners. No where on Expedia or on the Quality website does it say these things. I'm a pretty easy going person and normally I would just shrug and be OK with it. However, my wife is on crutches . . . it would have been nice to have received some correspondence upon booking that both the pool area and restaurant were not available on site. We likely would have still stayed at the Quality; but, it would have been nice to be prepared.
The room . . .
As requested, we were given a room accessible by elevator - room 405. Based on the website picture of a queen room I had great expectations - all new and clean, laminate flooring, decent furniture, etc. NO! Not at all, not even close. Can we say false advertising? Oh yes, we can! The room was nice an spacious and the bathroom was impeccably clean - for the most part. More on that in a minute. The bathroom was obviously recently renovated and was nice and up to date. The bed was also VERY comfortable and we enjoyed sleeping in each day and felt well rested. Another highlight of the room as the nice big, flat screen TV. Due to my wife's ankle we did a bit of a "stay-cation" and brought along a DVD player and a bunch of movies.
Here the list of "buts." The sliding balcony door would not open more than half way. There was a cigarette burn hole in the drapery (non-smoking hotel). Thankfully the room didn't smell of smoke at all, as my wife is quite allergic to cigarette smoke. The electrical outlet on the left side of the bed pushed about 1/2" into the wall when trying to plug something in. A handle was broken on one of the drawers in the chest of drawers, making it unusable. The plug behind the TV is an obvious fire hazard as it has so many things plugged in and the multi-plug is literally hanging out of the outlet. The joint between the tile and the carpet has sharp spikes sticking through the carpet - not enough to cause injury; but,definitely enough to feel it in bare feet. The "clean" towels had long black hairs on them and there were long black hairs on the floor in the bathroom and stuck on the hair dryer. I mentioned this the following morning and it was dealt with immediately while we went to breakfast. When we came back, the black hair was still on the hair dryer and later that day my wife still found black hairs on a different towel. Do I need to go on? Sure, why not - it's my review, lol. As a former contractor, the quality of the plastering work and painting was abysmal and there were plaster smears all over the wallpaper. Whoever they had do the work should be out of a job.
As far as location, this hotel is prime. Being right on Murray Street, it's just a short walk down to the falls. I'm not much for the lights, sounds and crowds of Clifton Hill, so being father away from that stuff and closer to the Falls is ideal for me.
Final notes . . .
Any room ending in "05" (e.g. 405, 505, etc.) is a city view room. You will not be able to see the falls. Also, any room on the first or second floor will not be able to see the falls either.
Would I stay here again? hmmmmm . . . maybe if they paid me $69 / night to stay.
If you don't mind all of the issues I listed above and want a cheap room close to the Falls and new casino, you can't beat this "hotel."
Any room ending in "05" (e.g. 405, 505, etc.) is a city view room. You will not be able t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.