DO NOT WASTE YOUR HARD EARNED TIME AND MONEY ON THIS PLACE!!!
Sept. 27/2013 We had a reservation for prix. fix dinner, we were early 5:50 p.m. but got seated 40 minutes early. Nice white table cloth; main dining room on main floor. Upstairs area, stairs and patrons/waiters going thru this dining room to service the 2nd floor. Waitress was pleasant and served our drinks and salad in good time. A party of 12 plus 2 other tables not all hers arrived and we quickly got in the food order so we would not get caught behind the new crowd. .
At 7:15 p.m. we asked her where our dinner was? She said there had been a delay in kitchen. Another 10 minutes and we asked the manager; he said good food takes time, but the people behind us who arrived after us had received their meal. The Mgr. brought our meal about 10 minutes later. I looked at my haddock and tasted it and he said how is it and I said dry, the sauce had congealed and it was lukewarm. My husband was so hungry, he ate his chicken which was lukewarm, the potatoes he had were not even warmed thru. Our meals had been forgotten in the crowd and then warmed up under the lights and then served to us. What nerve the manger serving us this meal.?? I called over the mgr. and said this was unacceptable, he took away the plate from me and returned immediately with a new haddock where the food was steaming. He turned it around and was rude that we were complaining. While we were eating, a bus load of people filed into dining room behind my husband's chair to go out to the beer brewing area that was thru glass doors from the dining room. The mgr. came thru behind my husband with trays of glasses and pitchers of beer for the crowd. What a treat!!!! The waitress arrived and we asked for dessert and our bill. The quality of food was good when we got it but the temperature, lack of professional service and attitude was horrible. My husband paid the bill when I had gone to the washroom, he apologized to the waitress about the low tip. I wanted to leave a $1 each but he left $5 total. He said something happened to our meal that should not have happened. She said was it because it was cold or late. He said both. She did not apologize at all. Just seemed upset. Her and the mgr. were indifferent about this situation.
DO NOT WASTE YOUR HARD EARNED TIME AND MONEY ON THIS PLACE, WITH ALL THE CHOICES IN THE AREA.
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