I really wanted to give a rating of 5, however the experience we had after dinner changed my rating. The food was awesome. However, when they went to run our card to pay for the bill it came up declined and I called the bank but it was closed. My husband even ran to the nearest ATM and had no luck there, either. I know what you are thinking...my fault, right? No, and I'll explain further down. When my husband went up to the bar to pay initially, one of the employees was very loud when addressing the problem. It was embarrassing. This young man really should have been more discreet and private with our situation, regardless of what this employee thought was going on with our account. Many people looked over because of his loudness. I heard him from the other side of the bar, and decided to walk up to witness the rest of the conversation. Long story short, we had to leave our passports and as much cash as we had with the restaurant. Mind you it was only a forty-something dollar bill for our dinners. After speaking with the bank the next morning, the situation was resolved with our card and I was told that Syndicate could have called the 800 number on the back of their credit card machine to resolve the problem. (We learned my bank had flagged the account for a large hotel charge outside of the country as a safety precaution.) But instead of Syndicate calling their 800 number when I even showed them on my phone the account balance, the employee behind the bar focused his energy on speaking loudly and condescending to my husband for everyone to hear about the card being declined and asking why we don't carry other forms of payment. None of your business, by the way. Bottom line, any person working in this industry should learn how to handle credit card issues in a discreet way and care more about the customer.
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