There was a group of 10 of us staying at the hotel celebrating 2 anniversaries and a birthday on the weekend of November 24th. At check in we were ignored for 15 minutes by 3 clerks with no customer service skills! The only good thing about the hotel rooms was the view...the bathrooms were a disaster! Dirty, tub wouldn't drain and water pressure was similar to that of a fire truck putting out a fire....ouch! The pool area was dirty, the water was freezing and the hot tub didn't have working jets....very gross! There were things floating around in the water!We purchased the Applebees family package which was a huge mistake. The service at Applebees was the worst I've seen! We had to chase the waitress down for service and even when she made eye contact with us she would keep on walking by us! Perhaps because we were part of a package, we weren't a priority for them....how dissapointing! The food was below average and customer service was non existent. Needless to say we will never come to this hotel again!
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- Also Known As:
- Oakes Hotel Overlooking Falls
- Oakes Hotel Niagara Falls