We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel Accessories and Appliances Need updating” 3 of 5 stars
Review of Oakes Hotel Overlooking the Falls

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Oakes Hotel Overlooking the Falls to your Saves list
Oakes Hotel Overlooking the Falls
3.0 of 5 Hotel   |   6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
$119 Getaway Package Deal
Ranked #46 of 137 Hotels in Niagara Falls
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Hotel Accessories and Appliances Need updating”
3 of 5 stars Reviewed November 22, 2012

We got a promo offer online to stay 2 nights at The Oakes Overlooking the Falls and the description said stay was in a room overlooking the falls. We were checked in the 5th Floor which had a view of the falls but not a good one. All you see is a glimpse or shadow of the falls because trees covered the sight. The TV set is an old one which doesn't work properly. The furniture set and lamps are outdated, no outlets available to plug in and the heater is noisy, as well the smell is not pleasant. The towels are a little worn-out and there is no microwave. The package included free wifi but it was not easy to get connected. Calls through 1 800 number are charged. m

This is far cry from my expectations and I was really disappointed. I don't think I would like to stay there again.

Room Tip: If you book a room that says overlooking the falls, be sure to ask which floor because they might ch...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,910 reviews from our community

Traveler rating
    512
    603
    347
    225
    223
See reviews for
443
1,024
28
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (626)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 20, 2012 via mobile

Just got back from staying at the Oakes hotel in Niagara Falls for my 10 year annaversary, check in was good, and view from our room was amazing. Once in the room we turned on the heater and it made so much noise while running, used the toilet and flushed it made so much noise I woke up my wife during the night, I had to help my wife get into and out of the jacuzzi tub because of the horrible design of it, took a shower in the morning and half way threw it I had to stop because the water was not draining properly and was starting to leak out of the shower. Once I checked out I was waiting at the front desk for 5 mins while the staff was outside having a smoke break. Once I told her about the room problems she didn't care or apologies for it. I will never stay here again. I have stayed at many hotels in Niagara Falls and this has been the worst I will never go back there!

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 19, 2012

We stayed here in july. This hotel had everything. The rooms were nice, the staff was friendly and the pool and location was great! You have to pay $10 for parking which is expected in NF. This is not a five star however a nice hotel for families. Views of the falls are nice.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State of Confusion
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 19, 2012

While we were situated on the 2nd floor, our view of the falls wasn't as lovely as it would have been on a higher floor. We asked to move to a higher floor the next day and the hotel was ready to accommodate us but we ended up just staying on the second floor. The hotel is definitely dated and could use an overall freshening up. The pool was fine, the hot tub was fine, the sauna...well, that was really small and a bit creepy looking. We lucked out with parking for the most part. I find most hotel linens to be suspect. The linens here were of no great surprise. The bed, however, was very comfortable.
When we checked in, the staff was wonderful and accommodating. Checking out, the gentleman who was there to answer our questions was brusque and not very pleasant. Thankfully, there was another lady there who could help us.
We had purchased a voucher through travelzoo and didn't plan on staying in our room for very long so it met our needs. Our stay included breakfast at Applebees, dinner at Remingtons, four wine tasting flights at different wineries and Seneca Casino credit. Overall, it was a wonderful package.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 19, 2012

My husband and I enjoy a frequent weekend getaway in Niagara Falls/Niagara-On-The-Lake. We normally book a package at the Hilton, but we received a gift card for The Oakes so were somewhat forced to stray from our traditional getaway hotel. We were very disappointed with the quality of the hotel almost as soon as we arrived. The woman who checked us in had a terrible attitude. The room was really outdated. No hotels are using the bedding that The Oakes had in the rooms, which indicates they haven't changed the bedding since the 80's...gross! The carpet was old and worn out and they haven't updated their TV's to flat screens yet...It does look like they've put some work into the bathrooms somewhat recently, but could still use better lighting for those of us trying to apply makeup. The room had an interesting layout, but was somewhat a wasteful use of space. The gym was a joke...5 pieces of 20 year old cardio equipment? No thanks. All of these things added together just indicate the property doesn't invest any money in keeping up-to-date. Just an overall icky feeling in there.

The deal was not that great either. We could have paid $50 more and had an additional night at the Hilton with credits for their amazing restaurants. Not to mention that the entire hotel was awoken by the fire alarm going off twice between 3 & 4AM with no gesture or apology to the guests whose sleep was interrupted. Poor customer relations!

It offered a great view of the falls...but is not attached to the casino so you have to walk outside in the mist (not a huge issue since you're right next door but the mist is cold any other time of year but summer). ...The Hilton is attached to the casino :)

We ate at their property-owned restaurant as part of our package, Remingtons. Below-average food in a cheesy atmosphere with singing servers. Yikes.

Hilton, we miss you and can't wait to book our next weekend getaway there. If we receive another gift card for The Oakes we will be looking to get rid of it somehow rather than using it again.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed November 18, 2012

Purchased a travel voucher through Travelzoo. Was excited to getaway from the kids for a weekend. Upon check in, had to park in unsecure parking around back, not many spaces there. The room was outdated, extremely dirty including stained carpet and comforter. Carpet was shredded in a couple of places and may be the original. Bathtub fawcet leaked and was incredibly annyoing when trying to sleep. HOtel smelled too!!!! Beds are old and saggy and not comfortable to sleep in. To top it off, FIREALARM at 3:20 am and had to vacate for 30 min into the misty rain of the falls.

However, the beauty of the falls was great. Too bad the Oakes really doesn't get credit for the natural beauty.

Don't stay here. Pay a bit more and stay somewhere else.

Room Tip: Don't stay here.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, ON
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 17, 2012

We again stayed at The Oakes Hotel for the second time after purchasing the romantic getaway which included accommodation, a bottle of bubblies,a rose, dinner and breakfast. There is a shuttle bus that takes you to and from the restaurant where dinner is served. We chose a Fallsview room and were not disappointed as we got a room on the 15 th floor. The view was amazing and well worth the few dollars upgrade fee. Our room was clean and although the hotel could use a bit more of a face lift it was still a good deal and the view of both the American and the Horshoe Falls was really great. The TV has about 20 channels jus in case one gets bored looking at the Falls.
We found the receptionist, I believe it was Ashley, really people friendly contrary what some reviewers had reported about their check in experiences. The indoor pool was clean. We felt that parking should be incuded in the package price; however in November there are more reasonble parking opportunities a few blocks away. The Casino is within walkng distance.

Room Tip: Request a Fallsview Room above the 9th floor. Actuall the higher the better view down into the rive...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Oakes Hotel Overlooking the Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oakes Hotel Overlooking the Falls

Address: 6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 137 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oakes Hotel Overlooking the Falls 3*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Cheap Tickets, Despegar.com, TripOnline SA, getaroom.com, Hotels.com, Priceline, Odigeo and Tingo so you can book your Oakes Hotel Overlooking the Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oakes Hotel Overlooking Falls
Oakes Hotel Niagara Falls

Owners: What's your side of the story?

If you own or manage Oakes Hotel Overlooking the Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.