We stayed at this property Columbus Day weekend (Canadian Thanksgiving) for two nights. We chose it based on a good rate; we knew it was located outside of the main tourist area. We checked in and were given a basic room with two double beds. Room appeared clean, furnishings OK, nothing fancy but hit the price point so it is what we expected. No fridge in room, nice flat screen TV. We had read the previous review on Trip Advisor re: bed bugs. We inspected the room, especially the beds, and everything looked OK. Late that evening, we did discover 3 -4 bugs in one of the beds. We couldn't believe it. The bugs were larger and had wings; I don't believe these are what is classified as a bed bug but, whatever, I'm no scientist. We did not see any other evidence of infestation in that particular bed or the other so we keep the bugs wrapped in tissue in a cup until morning and slept in the other bed. Kind of an uncomfortable night to say the least. Early in the morning we stopped at the reception desk with our specimens and spoke to a very nice staff who was just as disturbed by the discovery as we were; she requested time to call her manager and discuss the issue. When we returned from breakfast, arrangements had been made to comp our first night stay and move us to ANOTHER FLOOR (that was important to me for some reason - get farther away from any other potential critters). We were given our choice of an upgraded suite at the same rate we were booked for our basic room. We chose a king suite with a firepalce (fake) and en suite double jacuzzi tub. We checked the room over before moving in; seemed OK but ya never really know. Shout out to the hotel housekeeping staff who were very nice and who worked quickly to prepare the room for us so early in the morning. We enjoyed the suite very much; even had dinner delivered from Swiss Chalet and ate in front of the fire. We used the pool; it was small but nice and clean. Whirlpool in the pool area was out of order; we would have been disappointed by this IF we didn't have a jacuzzi in the room. We were pleased with the service we received in light of the circumstances. Do we recommend the place? Would we stay here again? Jury is out on that one. I wish I could say "yes" based on nice staff and quick repsonse but bugs are bugs and it's pretty creepy that there have been two recent reports. Hopefully, the hotel is looking into this extensively. I'd find it hard to believe that the entire place is invested; that's why we chose to stay but I'm sur eothers would not want to risk it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.