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“Unprofessional and difficult staff” 1 of 5 stars
Review of Howard Johnson Hotel By The Falls

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Howard Johnson Hotel By The Falls
2.5 of 5 Hotel   |   5905 Victoria Avenue | 1 Block to Clifton Hill and Attractions, Niagara Falls, Ontario L2G 3L8, Canada   |  
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Ranked #30 of 137 Hotels in Niagara Falls
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1,337 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Hamilton, Ontario, Canada
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 17, 2013

Even though the rooms were nice the service from the staff was not. We were there with our two sons for our youngest hockey tournament. The whole team stayed so about 17 family's for two nights. Everyone went to the pool and the hotel uses so much chlorine that all the parents eyes were burning and we weren't even in the pool. All the kids eyes were turning red and we had to leave the pool area within 15 minutes. Several parents mentioned the chlorine levels but the hotel wasn't concerned. No swimming the second night. There was a second team on the floor below us and the hotel called the police on them and threatened us that if we didn't remove ourselves from the hallway of our floor they would send the police up to us too. Our team had the whole floor and the only way to talk to all the parents was in the hallway. The police thought it was a joke and left us alone telling us not against the law to talk and drink in the hallway. When we got home I found the hotel bill in one of the bags and noticed the parking charges. We knew they charged $9 a day for a vehicle however we had two and they billed us $20 a day for the second vehicle and didn't even advise us when we checked in. Plus anyone off the street can park for the day for $5 what a rip off as we are patrons of the hotel. I called regarding the charges and two days later I get a call back and the man calling didn't care that we weren't informed and even lied to me that my husband had asked and he was told of the extra fee. This was all BS. We will never stay at this hotel again and neither will any of the other family's from our team.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel By The Falls, responded to this review, March 18, 2013
Thank you for taking the time to present your perspective of your recent stay. The team did book multiple rooms, however, they were not the only people on the floor and we must be considerate of all of our guests and respect their privacy as well. The pool was extremely busy as it was March break, we do monitor and log our readings as the pool is checked every two hours per ministry guidelines and the readings were within standards. Contrary to your comments the consumption of alcohol is not legal in public areas, I find it strange that an officer would advise that it is alright to do so. We do have onsite parking available but it is limited and we do alot one space per reservation. When additional cars are brought for the same reservation they take space from other guests who are staying overnight. There is a premium for the extra vehicles of $20.00 per night which we do advise guests of when parking extra vehicles. As for the daily public parking you referred to at the lesser rate it is dependant on availability for the day - these individuals have a maximum parking time of 8 hours and not overnight as in-house patrons have. The public parking rate can fluctuate and is not always available. We do alot 24 Hour parking to our guests from the day of check in to the date of check out. When individuals encourage loitering in public areas and consuming alcohol while disregarding what their children are doing in the halls we must take action as we must look out for the welfare of all of our guests not just the teams. I am sorry that you do not agree with the policies of the hotel but they are in place for the benefit of all guests. I wish you well on your future stays in Niagara.
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Simcoe, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 16, 2013

My husband and I went to Niagara Falls during March break and stayed at the Howard Johnson by the Falls. The service was excellent. Great location and great price. Our room was huge and very clean. The bed was the most amazing bed we have ever slept in! Will definitely return and recommend this hotel.

Room Tip: superior deluxe was a great deal
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJ Manager, General Manager at Howard Johnson Hotel By The Falls, responded to this review, March 18, 2013
We are pleased to hear that you had a wonderful stay and enjoyed our services and facilities. Thank you for the compliments and we await the opportunity to have you as our guest again. Thank you for your patronage of Howard Johnson Hotel by the Falls.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel By The Falls

Address: 5905 Victoria Avenue | 1 Block to Clifton Hill and Attractions, Niagara Falls, Ontario L2G 3L8, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Niagara Falls
#25 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Hotel By The Falls 2.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Niagara Falls Howard Johnson Hotel By The Falls is a 3 Key-Green Certified family-oriented, pet-friendly, full-service hotel that offers you wonderful Niagara Falls Hotel Accommodations consisting of 198 newly renovated spacious guest rooms including Family Suites, Whirlpool Guest Rooms and Traditional 2-Queen Bedded Guest Rooms, as well as our Balcony Rooms overlooking all the action below along the Clifton Hill District. The hotel also offers plenty of on-site above ground and under ground self-parking for your convenience as well as an on-site WEGO Stop to let you get around town without having to move your car. ... more   less 
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Also Known As:
Howard Johnson Niagara Falls
Niagara Falls Howard Johnson

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