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“We obviously love staying here....” 5 of 5 stars
Review of Hilton Niagara Falls/Fallsview Hotel & Suites

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Hilton Niagara Falls/Fallsview Hotel & Suites
4.0 of 5 Hotel   |   6361 Fallsview Blvd., Niagara Falls, Ontario L2G 3V9, Canada   |  
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Ranked #17 of 137 Hotels in Niagara Falls
Exeter
Top Contributor
74 reviews 74 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
48 helpful votes 48 helpful votes
“We obviously love staying here....”
5 of 5 stars Reviewed April 26, 2013

....because we keep coming back. This time they sent an email offering a great package. We stayed for two nights and received free Internet for one day; breakfast for two each morning at their buffet (we both thought the breakfast buffet was superior to the Fallsview Casino buffet - we really enjoyed it); $40 off dinner at the Macaroni Grill; $40 off dinner at Brasa; 2 free drinks at lobby bar; passes for the wine tour; Wego bus pass for two; $10 off lunch at the Macaroni Grill. We stayed in the North Tower on the 41st floor and had a fantastic view of both the American and Canadian Falls. It was great weekend away.

Room Tip: The North Tower is non-smoking and the rooms with a view are definitely worth the extra money.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,299)
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 26, 2013

I stayed at the Hilton for a night, after purchasing a groupon. The hotel is located within walking distance to the falls. Parking is available at a cost. The breakfast buffet was great, although there were long line-ups and the restaurant is so large that you must walk a while before reaching the buffet area again. I had a king suite with juccuzzi, which was really just a large bathtub with jets that really couldn't fit two people comfortably. My room had an awesome view of the falls and clifton hills. The casino is attached to the hotel by a tunnel, which was handy. The pool is an odd shape, not conducive to swimming but more so playing. Lots of kids around. The water slide was fun and always monitored by staff. The steamroom and sauna need an upgrade they didn't work every well. The gym had broken machine. Its my understanding that the hotel is under renovations, hopefully they fix up the pool and gym areas.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2013

The Place to Stay in Niagara Falls is the Hilton on the Canadian side of Niagara Falls. What a spectacular view you will have of ""Horseshoe Falls" and if timed right, an amazing fireworks display. The hotel is an extremely comfortable facility, very clean and just at the right spot to enjoy the totally breathtaking views. When going to Niagara Falls this is the place to stay the night.

Room Tip: Go to at least the fourth floor to enjoy the scenic views of the Falls.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Lake, New Jersey
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 25, 2013

Just returned from a 3-day stay at the Hilton Niagara Falls. We were located in the North Tower. The room was large and comfortable (we paid to upgrade to this type room), and was kept very clean. They are still undergoing renovations, pool and spa still closed but the Watermark Restaurant was just opened. A must is a cocktail at the Myst Lounge on the 34th floor. Its panoramic view is unbelievable. The location of this hotel is key -- very convenient to all attractions and restaurants. It's a great area to walk around. The casino is very accessible either by walking across the street or using the connection to the neighboring hotel. Since it is still "out of season" many of the stores and restaurants in the area were not open, but not a detriment - offset by not having to deal with crowds.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galloway, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 25, 2013

The first time was great, second and third, NOT SO MUCH :( I was so excited to bring family to Niagara Falls and especially to this hotel. I had high expectations due to the great stay in November of 2010, but it was really bad. I'll keep my review to this stay:
1. There were MANY items in our hotel room that were left from previous guests. EX: An opened, half-full bottle of Grand Marn. liquor; a brooch, a hairball on the bathroom floor, a sock!
2. the pool and fitness area were closed, and THEY DIDN'T THINK TO MENTION THIS? My kids were extremely disappointed. These were obviously planned renovations to the area so it's not as forgivable as if, say, something broke and it had to be shut for repairs. I specifically checked the website for this and it was not mentioned, although it is now. Also, the front desk should have mentioned this upon check in! We got all ready only to go down and see a sign that they're closed. Even more reason for me to believe that this closure was deliberately NOT mentioned.
3. The Watermark was closed. Again, no mention.
4. Getting in and out of the hotel through construction along the facade and front door area was borderline unsafe. Scaffolding all above where you are walking.
5. The breakfast buffet...where to start? The food is really good but most of the staff are just miserable. You go down in a great mood and no smiles or anything, I felt like I was on their nerves and annoying them just being there. Unpleasant is describing it nicely. There was a nice sous chef at the omelet station, he was truly the ONLY one I encountered in the morning that even smiled at us.
I also have a billing question and left a message with no response as of today.
I am disappointed as I felt familiar with this place and return to Niagara quite often but next time, I'll try somewhere else.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 23, 2013

I bet the hotel is great when half of it is not closed for renovations. This type of information would have been useful before four families drove over 8 hours to visit Niagara Falls. I am sure it will eventually be lovely, but going to the next hotel with a smaller pool, no water slide and not having access to the roof top restaurant was disappointing.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed April 22, 2013

Recently stayed in a double room (mid tower) at the Hilton Niagara Falls. I assume the newer section of the hotel is a 4 or 5 star, but my room was a 2 star at best. The door to the room had a large gap and any noise in the hall could be heard. Wall paper was peeling in the room, the shower faucet leaked, took about 15 mins to get hot water to the 6th floor room. The tub had rust around it, Most of the TV channels were fuzzy. The facilities and location of the hotel are really great.

Room Tip: Stay away from the mid tower, that could be the old section of the Hotel. Maybe request a room in th...
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Niagara Falls/Fallsview Hotel & Suites

Address: 6361 Fallsview Blvd., Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotel in Niagara Falls
#5 Luxury Hotel in Niagara Falls
#9 Business Hotel in Niagara Falls
#13 Romantic Hotel in Niagara Falls
#14 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Niagara Falls/Fallsview Hotel & Suites 4*
Number of rooms: 516
Official Description (provided by the hotel):
Rising 53 stories above Niagara Falls, this modern high-rise hotel offers guests luxurious accommodations, 3 on-site restaurants, superior service and the perfect location to experience all that Niagara Falls has to offer. ... more   less 
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Also Known As:
Hilton Hotel Niagara Falls
Hilton Fallsview Niagara Falls
Hilton Niagara Falls
Niagra Falls Hilton
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls

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