This hotel was very nice and clean. We asked for a non-smoking room but when we went up to our room, it was very obvious that someone had smoked in there. We asked for another room, and it was very smokey smelling as well! But since my hubby was embarrassed to ask for another room, we didn't bother. We just had the maid come in to spray it down to kill the stench. The room was very clean and comfortable. The "fireplace" is cute, I thought it would give off heat, but nothing, it's just for looks. The hot tub in the room was pretty amazing! Oh, and the bed and pillows - HEAVEN!! I even went out and bought the same pillows that they had in the room because it was the best sleep I've ever had!!

I forget which site we used to book the hotel, but they gave us a nice deal with breakfast included and discounts at their restaurant. We loved the breakfast every day, and the magic card trick guy who came around to entertain us. They also provide the free shuttle to the falls and casinos, which was very convenient since it was FREEZING when we were there and we coudn't walk anywhere since everything was frozen over.

But we really liked the hotel, we might consider staying there again if the Radisson (close by) isn't available.

My family or four stayed at the Courtyard August 13-17, 2005. We booked one room with 2 queen beds but when we got to the hotel at 2:45 (check in is 3:00) there were no rooms of this type clean. The hotel staff said they wouldn't be ready for quite a while so she offered to upgrade us to a junior presidential suite for 10.00 extra per night. We accepted and went up to our room. The room was clean and spacious. It had a king bed and a pull out sofa with a jacuzzi tub that my kids enjoyed. The queen pullout would have been uncomfortable for an adult, but it served the needs of my kids well.

When we booked the room we also bought the package deal with two free breakfasts and a 45.00 coupon for dinner at one of three restaurants. We went to the Keg for dinner twice while we stayed in Niagara Falls and it was very nice. The steaks were all cooked well except one (and this is a total of 8 steaks during our stay). The Keg did recook that steak for my husband when we let them know it was overcooked. They also comped us a free dessert for the trouble of waiting. We also ate at the Courtyard Cafe buffet each morning for breakfast and you can't beat the food. It was great for a buffet! I wouldn't have paid for it (19.00 for an adult) if it weren't included in the room price, but it was very nice as a promotional item.

The Courtyard staff were wonderful. Each time I made any request for something to be brought to the room the staff was at the door within a minute or two. I've never had such prompt service from a hotel.

The Courtyard was a very nice experience. I'd recommend it.

We stayed for an overnight visit.... what a beautiful hotel!! Excellent location, we just walked everywhere!! (casino, shops, resteraunts, falls) The menu for The Keg (in the hotel) looked extra expensive, so we went to Tony Roma's which was practically next door and had an incredible meal!! 2 of us, steak dinner w/ veggies & baked potato and a margarita each... $56 USD total including taxes & tip.

Back to the hotel... Check in was a breeze. The hotel was extremely clean. The hallways are very well lit. Our room was spacious (King Bed and Whirlpool). The only down side was that we booked a non-smoking room, it was confirmed AS WE CHECKED IN, but were still put in a smoking room! We called down to the front desk and they said they didn't have any other whirlpool rooms available. The only 'compensation' they offered was to send up a 'smoke cleaning' machine. It takes 45 min to run, so when we left for dinner we asked them to take care of it.... still smelled like smoke when we returned :( But really it was the least smoke-smelling room I'd ever been in (only could smell it lightly in the air, linens did not smell like smoke), so we just let it roll off our backs & had a wonderful time. No regrets, great hotel!

(FYI- as with most major cities, there is a daily parking fee... $8/day CDN)

I booked two rooms for a stay with my parents and aunt. I called ahead the day before and they had lost my reservation even though I had a confirmation number. On arrival, they tried very hard to change my preference for two queens and kept insisting it was an upgrade even though I kept insisting I didn't want my 80 year old aunt to sleep on the pull out couch.
We were finally put on the 10th (top) floor. My 70 plus year old parents had part of the roof fall in on them with a ton of water at 9:30 at night. It actually drenched my dad while he was sleeping in the bedside chair. They offered to move them and brought extra towels and buckets. None of this information was passed on to the dayshift when I complained the next day. They swore it never happened.
An hour after the room drenching, we had a fire drill go off. For over an hour we heard the alarms and there was no way to get my 80 year old aunt down the 10 flights of stairs. We were told to stay put and that it was an electrical problem on the 7th floor. The next day when I described the water problem to the front desk they actually accused us of being the ones to set off the fire alarm.
I have to say the rooms are lovely and a nice size. The indoor and outdoor pools were in great shape and a lot of fun. The location is excellent for the money. The front desk people were awful and the reason I won't return.
If you don't buy the tour package, the concierge won't help you with any other reservations. It is not really a concierge. Use the taxi service 05, they were excellent, and came with the van anytime and anywhere we called them. They were very helpful with our elderly crew in the rain!