My husband and I stayed here for 2 nights in August as a late wedding anniversary celebration. After reading some mixed reviews about this hotel, I wasn't sure what to expect, but I was pleasantly surprised. We barely had any complaints! Our stay was fantastic and we thoroughly enjoyed ourselves.
We booked early via Expedia.ca and we got a king jacuzzi room, which we were quite excited about. Some of the tips I read on this website from other travelers advised me to request a room away from the elevators, on a higher floor and in the new tower, so I made sure to call the front desk about a week in advance to put these requests on file. When we arrived, the check-in line was long and we had to wait about 25 mins to check-in, but this wasn't surprising given the summer vacations crowds. The woman at the front desk was very friendly, and when I mentioned our room requests, she said they had already noted them down and set aside a room for us one week in advance! This was a very pleasant surprise, and therefore I highly recommend everyone to do this.
When we got to our room, we were delighted. Nice size, perfect bed, and almost spotless. The view from the room was great, we had signed up for a city view room but since we were given a room on the 10th floor, we could see the mist rising above the falls and it was a wonderful sight. The jacuzzi tub was pretty clean but had a little rust on the drain, which was unfortunate. Apart from that, everything was great. We really enjoyed the jacuzzi, we experienced no noise or disturbances during our 2 night stay, and we slept very comfortably. The glass walkway to the casino was really useful, especially if you want to grab your coffee from Tim Hortons which is in the food court of the casino, and we also appreciated the fact that the hotel connects directly to the Hilton next door, which was so useful when we wanted to go for the breakfast buffet. The location of the hotel was ideal, close to a lot of restaurants and walking distance to Clifton Hill and the Falls themselves. I will say though that the hotel's layout could be improved upon, it was rather confusing at times, despite the numerous sign boards.
Overall, we had a great trip, very relaxing and peaceful. I'm already planning our next trip back, and I would definitely recommend this hotel to everyone!
Request a room in the new tower, where the rooms are newer and larger. Also request a room on a high...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for sharing your wonderful experience with us and other readers. It is great to hear that you had a great ‘late wedding anniversary weekend’! Our staff truly tries hard to accommodate every guest request and ensure that every guest has an amazing stay. I am thrilled that you took notice of the little things the front desk agents did to ensure you had a great time.
I hope you will choose our hotel again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.