I stayed at the Four Points this past weekend with my boyfriend and we loved this hotel. The bedding was comfortable and CLEAN! The bathrooms had shower gel, shampoo, and conditioner dispensers in the shower which was extremely convientant. They had nice flat screens and a coffee marker in the rooms that actually brewed coffee. The view from this room was also pretty great. Mind you we were on the 18th floor in tower b and you could see the falls perfectly. The front desk had a bit of a line up at time but thats normal with any hotel in the Falls. In the hotel itself there is a wonderful breakfast place that is packed in the mornings. That place is called ihop. There is also 2 dinner places. One being a steakhouse (I forget the name) and the other being Eastside Marios which is an italian restaurant. Great place for families. Over all I would definatly recommend this hotel!

We booked the hotel though a travel site and received a credit to Ruth's Chris that was emailed to me as a coupon. We showed the coupon on my phone to the polite representative at check-in and simply had to sign something saying we authorize incidentals to be charged to my credit card. We enjoyed the room and our dinner at Ruth's Chris. Obviously, we charged the dinner to our room so the Four Points could issue the credit but when we went to check-out, we were very rudely told that no credit from the hotel would be offered because we were supposed to use a voucher at the restaurant before paying. However, we were never given a voucher by the hotel. The unbelievably inhospitable manager, Sarah, said "I know that employee (that checked you in) and she wouldn't have forgotten to give you the voucher." I'm an experienced traveler but have never been called a liar by hotel employees before. Surely I'm not expected to know what the hotel's procedures are and simple followed her staff's instructions. I asked her to check the cameras or their records to prove that we never received a voucher but Sarah said our only options were to take it up with customer service or the restaurant (which didn't do anything wrong). Despite an hour of being spoken down to, we remained professional and courteous until Sarah simply turned her back to us and walked away. When we said we weren't finished, she muttered "well, I have nothing else to say" then hid in the back while I called her superior then my credit card company. It's a real shame that our otherwise pleasant experience was ruined by this very poor manager.

I stayed there with my daughter for 1 night on a Tuesday night. Check in was smooth. We got into our room on the 16th floor. TV in the room was not working. Called down for service and the maintenance man came right away. Since they couldn't fix the TV, they switched our room. Hotel is excellent location to the casino. Takes about less than 10 minutes to get down from the room and walking through the enclosed walkway to the casino. Bed was comfortable. No issues to really complain about. Good stay.

This is a great hotel if your looking to visit Niagara Falls. The rooms are newly decorated, very spacious and always spotless. The location is great - close to all major attractions and attached to the casino!

Their customer service is incredible - the front desk staff are so friendly and accommodating.

I will only stay at this hotel when visiting the falls as its the best value with the nicest rooms and best location!