We enjoyed our stay so much we decided to stay another night, even though we had already booked and paid for a night somewhere else. First night was for shopping with my sister, second night was a romantic evening with the hubby. Even though it was pouring rain in Niagara Falls, we didn't mind as we had dinner, coffee, shopping and casino, all without going outside. This is a great all season getaway. They have package deals available where you can have $40 towards dinner at the Keg included, as well as shuttle bus rides all over Niagara Falls. Really appreciated the clean, clean room. Staff very friendly as well. All in all a good experience.

For all those people on Trip Advisor who are looking for a TRUE review, look no further. Many of the reviews I've read on here, saying they've had a "horrible experience" because of the petty things (like their toilet paper wasn't folded correctly) are sad. Please don't leave your house if you are that picky. All of the bad reviews are inaccurate of this wonderful facility. Please ignore all of them.

The Four Points by Sheraton was WONDERFUL! From the moment we walked in, we were greeted warm and friendly by the Front Desk. We arrived at noon, fully expecting to wait for our room to be ready, but to our surprise, we were able to check right in. We had asked her at check in if a Fallsview room was available, unfortunately not, but she upgraded us to a room with a Jacuzzi overlooking the casino. We walked in, and the room was beautiful. Large, spacious, newly renovated. It had everything we were looking for. The King Bed was amazing - so comfortable and cozy. I felt like I was at home. The room was impeccably clean and came fully stocked with everything. There was a little sitting area, big screen TV, stand-alone shower which was luxurious. The amenities (shampoo, conditioner) are now in dispensers which makes complete sense due to the waste and the environment.

The high speed internet is FAST! I was able to download two episodes of my favourite TV show in about 15 minutes. So whoever said it was "slow", was clearly misusing it. In regards to bathrobes and other hotel amenities, all you have to do is ASK! We called down and the robes were delivered to our room promptly. There is a list of things to "order" to be brought to your room in the hotel directory.

Unfortunately, we ran out of time to access the pool. Would have loved to, but it looked beautiful. The hotel is connected to the Fallsview Casino via walkway which is very handy with the cold weather.

TIP: Park across the road underground at the Fallsview Casino. If you sign up for a Players Card and put $20 of play on your card, they validate your parking for free. And if you exit out of the back of the Casino, there is a walk-out to see the Falls.

Check-out was a breeze. Your bill is sent directly to your email (like most hotels) so all you have to do is return your keys. Seamless. We were also given 2 WEGO shuttle passes with our stay. The WEGO is a bit of a hassle because it only circulates every 40 minutes so you have to plan accordingly. The Keg at the Embassy Suites is definitely worth dining at. Beautiful view overlooking the falls. The rumours are true, IHOP sucks! Way overpriced and the food is less than satisfactory.

All-in-all, we had a wonderful time! I will definitely recommend to all my friends. If only there could have been a little more sunshine but we had fun none-the-less. THANKS FOR A GREAT TIME FOUR POINTS!

The hotel was nice. Clean. But the furniture in the rooms and the carpeting in the room that we stayed in was dated and took away from the hotel's appeal. The price of the room per night was extremely reasonable and the main reason we chose to stay there. The cleaning staff was excellent and our room was cleaned early every morning, which was great. Loved the Starbuck's in the lobby. Overall, I would recommend this hotel to my friends.

Although the hotel is beautiful and has all the things necessary to keep you in the hotel, restaurants and amenities, the staff did not seem happy to see us arrive and then place us in our pre-paid room...this took a very long time. The room was nice, and the bed comfortable. We stayed on the Fallsview side of the 14th floor, the view of the Falls was not what we expected, very little to be seen. Depending on what you wanted to do while in Niagara Falls, the location was good for proximity and access to the casino but poor if you wanted to spend time on the strip as it was quite a walk to get there. East Side Marios and Starbucks and iHop in the hotel, we used them all. We have decided that we would not use this hotel again.