We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Experience” 4 of 5 stars
Review of Four Points by Sheraton Niagara Falls Fallsview

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Four Points by Sheraton Niagara Falls Fallsview to your Saves list
Four Points by Sheraton Niagara Falls Fallsview
3.0 of 5 Hotel   |   6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Book Early and Save
Ranked #35 of 136 Hotels in Niagara Falls
Warrendale, Pennsylvania
Level Contributor
3 reviews
“Good Experience”
4 of 5 stars Reviewed November 5, 2012

The hotel was nice. Clean. But the furniture in the rooms and the carpeting in the room that we stayed in was dated and took away from the hotel's appeal. The price of the room per night was extremely reasonable and the main reason we chose to stay there. The cleaning staff was excellent and our room was cleaned early every morning, which was great. Loved the Starbuck's in the lobby. Overall, I would recommend this hotel to my friends.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, November 6, 2012
Dear Michele S,

We enjoy reading positive feedback from our guests. I'm happy to hear the value and service exceeded your expectations. Please note that we are currently undergoing an extensive room renovation so we hope that you will return and stay with us again, and enjoy one of our beautifully updated rooms!

Sincerely,

Julie Tanos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,819 reviews from our community

Traveler rating
    400
    712
    398
    176
    133
See reviews for
515
850
36
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (573)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ottawa
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 4, 2012

Although the hotel is beautiful and has all the things necessary to keep you in the hotel, restaurants and amenities, the staff did not seem happy to see us arrive and then place us in our pre-paid room...this took a very long time. The room was nice, and the bed comfortable. We stayed on the Fallsview side of the 14th floor, the view of the Falls was not what we expected, very little to be seen. Depending on what you wanted to do while in Niagara Falls, the location was good for proximity and access to the casino but poor if you wanted to spend time on the strip as it was quite a walk to get there. East Side Marios and Starbucks and iHop in the hotel, we used them all. We have decided that we would not use this hotel again.

Room Tip: Choose a high floor if you can to maximize the view of the Falls. We were disappointed even on the 1...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 1, 2012

We stayed here for one night after a day of wineries, and a bit of gambling. The hotel was nice, we were in a renovated room. I am not sure if the entire hotel is renovated but our room was, it was spacious. The sink was outside of the bathroom most likely due to older plumbing in the building but it was comfortable and next door to fallsview. It was raining so the bridge connecting to parking/fallsview/starbucks as well as a few restaurants in the hotel was perfect. There was no view from our room on the 7th floor but we weren't there for long so it worked out great for us.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New Hampshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 31, 2012

Although the hotel has a great location, there's not much I can say positive about this hotel. Check in was fine, although the staff did not seem to be overly excited to see us. We were on the 12th floor and our view was fine. The room was clean, the beds were comfortable, but the wifi reception was awful, even after complaining about it they simply went back, came back and said 'it is fine'. We had to stand at the room door just to keep any signal more than a minute. We ended up getting great reception at the Doubletree in their lobby when we went for a massage.

We were looking forward to going into the pool and jacuzzi, but the chlorine was so overwhelming you could not breathe, so we didn't use either at all. The food prices at the hotel are beyond unacceptable as well as in the surrounding area. We were woken at 2 AM by a party next door and called down. I took them an hour to break it up. An hour later we are woken by the service elevator at the end of the hall opening and slamming shut repeatedly. I called down again and it took them a half hour to resolve.

We ended up leaving a day early to get out of there and came home to find out they charged our card two separate charges that did not total the bill. We called billing or the hotel and she said one of the charges would be removed after five days, that it is a charge I case anything happened to he room and is done at check in. She said most hotels charge this, which we disagreed. I took their number and called my credit card company, and with a half hour the two charges were removed and the appropriate charge was added. The best part of the hotel was Melanie at the tour desk. She recommended the 5 hour tour of niagara which was an amazing tour. This was well worth the time and money.

Room Tip: Find one in a different hotel, if you must stay here avoid the third floor and the ends of the hall...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, November 5, 2012
Dear Supershep,

We appreciate your feedback from your recent stay. Its pleasing to hear that you enjoyed the view from your room, and that you found your room comfortable. I’m sorry to hear the Wi-Fi signal was weak, but please note we have our business centre welcome for all of our guests to use 24 hours a day. Our business centre is complete with complimentary internet access and printing, and is conveniently located in the lobby should you seek an alternative to the in-room Wi-Fi.
Unfortunately we do not have some guests that create a disturbance and are not mindful of others; I sincerely apologize for their behavior. Should you wish to discuss your experiences further, please feel free to contact me anytime at the hotel directly at 1-905-357-5200.

Sincerely,
Julie Tanos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, LA
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 28, 2012

Had a great view of the falls from our room. The furniture seemed a little aged and the parking was further than I understood when I made the reservation. Price was competitive and the bedding was good. The A/C didn't seem to get as cool as we would have liked but we were on the 21st floor. I would stay there again or might check out one of their competitors just to see the difference.

Room Tip: The trill of having the falls right there at our window and the ability to open the door with the li...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, October 30, 2012
Dear Tony A,

We appreciate you taking the time to post comments about your stay. Its always great to hear that our guests have an uncomplicated and comfortable stay - our signature Four Comfort bed helps with that! You'll be pleased to hear that our hotel is currently undergoing an extensive renovation and remodeling of our older rooms. We look forward to welcoming you back in the future so you can enjoy the results of our hard work!

Sincerely,

Julie Tanos
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chatham, Canada
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed October 26, 2012

Was on a business trip with my husband in Niagara Falls. I looked specifically for a room with a view of the Falls.

Mistake #1 - was I believed that the photo on the Four Points website was accurate of the falls view. Do not believe what you see!!!!

Mistake #2 was I booked through Expedia at $166 + taxes for a Falls view room. Bill charged to my card several months in advance so I felt as if I had nothing that I could do to correct the poor room and overpayment I felt clearly I was making!

On entering the room we were disappointed by room appearance (old and tired). View out of window was of upper tier of the casino parking lot across the road. Even more disappointing was the view of the falls since this partial view of the falls edge was completely obscured by the constant mist spray.

We were there for 4 nights and found that the room not comfortable for 2 people! one of us had to sit on the bed since there was only one chair and ottoman. Room was also noisy from street noise as well.

Toiletries were unusual as shower gel, shampoo and conditioner were in containers on the wall of the shower. Did nothing to provide any kind of spa feeling in the tiny bathroom.

Overall a disappointing stay and a poor reflection of what I had previously thought was an above average hotel chain!

I would not recommend this hotel and will definitely think twice about staying at another Four Points in the future.

Room Tip: If you want a view of the falls - do not accept room 1104!
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed October 25, 2012

We stayed at the Four Points by Sheraton in Niagara in mid October.
I must say that I was really disappointed. There was nothing special about this hotel.
No bathrobes, bare minimum in toiletries, soap/shampoo/conditioner in dispensers on the wall, like the gym..not spa like at all. We were in the older tower and it was a little run down.
We stayed here instead of the Hilton, to save a few dollars. Guess we are going back to the Hilton next time.
My friend had something taken from her room..hotel offered to let her fill out a police report, but did not take any responsibility for the loss. As I said, disappointing..

Room Tip: Ask for the newer part of the hotel.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourptsmgr, Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review, October 26, 2012
Dear Suzanne G,

We appreciate our guests taking the time to post a review about their stay. Bathrobes, vanity kits, toothbrushes and paste, etc. are amenities that we are pleased to offer, upon request. The next time you are staying with us, please do not hesitate to contact our Guest Services for those extra perks!
Its distressing to read that your friend is missing a personal item from her stay. Please have her or yourself contact me directly at the hotel so I may look into the matter further.

Sincerely,
Julie Tanos
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Niagara Falls hotels
0.2 mi away
Radisson Hotel & Suites Fallsview
0.4 mi away
DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
0.1 mi away
Oakes Hotel Overlooking the Falls
Show Prices
Show Prices
Show Prices
0.1 mi away
Hilton Niagara Falls/Fallsview Hotel & Suites
0.3 mi away
Wyndham Garden Fallsview Niagara Falls
0.9 mi away
Crowne Plaza Niagara Falls - Fallsview
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Niagara Falls Fallsview? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Niagara Falls Fallsview 3*
Number of rooms: 391
Official Description (provided by the hotel):
The 4 Diamond AAA approved property is located in the heart of the Fallsview district in Niagara Falls, Canada. Minutes from the Falls and is connected to the Fallsview Casino, by an indoor glass walkway, which features gaming, concerts and shopping 24 hours a day. The hotel features Ruth's Chris Steakhouse, IHOP Restaurant, East Side Mario's and Starbucks Cafe. Other amenities offered are: valet parking, an indoor pool and whirlpool. Accommodation options are: standard, Riverview, Fallsview and luxurious Presidential rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, TripOnline SA, Orbitz, Priceline, Groupon, Odigeo and HotelTravel.com so you can book your Four Points by Sheraton Niagara Falls Fallsview reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
4 Points By Sheraton Niagara Falls Fallsview
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel

Owners: What's your side of the story?

If you own or manage Four Points by Sheraton Niagara Falls Fallsview, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.