I have stayed here before but encountered a few small issues this time around.
The Hi-Speed Internet is very slow - could not access emails during my stay. When I called the Front Desk to report it - they said when there is a lot of users - the Internet is slow. First time I heard this at any hotel.
Service overall was great except for one time when I asked at night for the Agent to get me some hot chocolate powder - which was not available in the breakfast area. She said the hot chocolate was just for breakfast and would not get me one. It's a small thing but I'm a paying guest and she could have made me a happy guest by going to the breakfast area and getting me a hot chocolate.
Other than that - overall - great hotel in a great location.
- Official Description (provided by the hotel):
- The Clifton Victoria Inn At The Falls located on the Falls Avenue Resort, is within a block of Niagara Falls and Clifton Hill. The Clifton Victoria Inn has long been a family favorite thanks to exceptional complimentary services and amenities, such as complimentary hot/cold breakfast buffet, 100% smoke free facilities, free wireless internet access and free on-site parking. ... more less
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- Also Known As:
- Hampton Inn By Hilton At The Falls Hotel Niagara Falls
- Hampton Inn Niagara Falls
- Hampton Inn At The Falls
- Niagara Falls Hampton Inn