This is a rare incident where the Customer Service experienced is what stands out above the hotel itself. The establishment is older, but well renovated (exterior-wise). It almost mimics an Embassy Suite design (layout). It's one of the better looking Hampton Inns if you have stayed in plenty, you will know exactly.
The location is perfect! It is right across the street from the casino, river (walkways) and a nice stroll (yes, walking distance) to the Falls. You will pass many shops & eateries along the way. It's a touristy area, but not likely happening if you travel outside of the peak season. Many places are closed during the off season. The Upside Down House and Ripley's Believe It Or Not are on the way to the Falls. There is a complimentary parking lot on the premises.
Check for any type of bed bugs! Although it probably wasn't the hotel's fault, it's safer to check before you place your belongings down. The staff was so understanding and accommodating, that they did everything possible to remedy the situation. They even had an exterminator come the next day. Their generosity and ability to go beyond to satisfy and make their guests happy, was unexpected & unnecessary. As a result, extreme gratefulness is returned. Much applause to this establishment's well trained & professional staff. Others can take a lesson or two from you!
The rooms were fine, but as mentioned before, it's older. There were stains on the bedding and holes in the sheets. The furniture needed an update, but a plus is there was an exhaust fan in the bathroom. You don't find those often at all.
- Official Description (provided by the hotel):
- The Clifton Victoria Inn At The Falls located on the Falls Avenue Resort, is within a block of Niagara Falls and Clifton Hill. The Clifton Victoria Inn has long been a family favorite thanks to exceptional complimentary services and amenities, such as complimentary hot/cold breakfast buffet, 100% smoke free facilities, free wireless internet access and free on-site parking. ... more less
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- Also Known As:
- Hampton Inn By Hilton At The Falls Hotel Niagara Falls
- Hampton Inn Niagara Falls
- Hampton Inn At The Falls
- Niagara Falls Hampton Inn