Called to reserve a room and asked if a King size bed was available for Nov 13-14. Was told no problem at which time I also stated that I had a small dog and asked if they allow dogs. Was told yes and given NO OTHER DETAILS!! My wife and I show up and the front desk then says, "oh no, if you have a pet we have to put you in the other building at the back and those rooms for pets don't have a king only 2 doubles!! NO MENTION OF ANY PET FEES!! They say initial here, here and sign here so you do thinking its part of checking in. Go to sign out and the lady says OK so its 2 nights plus the pet fee. I said "what pet fee?" The other lady who was there when I checked in comes out and basically calls me a liar saying that she told me about the pet fee and here you initialed for it. I said that she obviously didn't because I would of course asked what the fee was!!!!!!!!! $25 a night I was charged. Then she says oh and we have to charge you another $150 because the maid had to clean up poop in the room. My dog takes tootsie roll size poops and she must have gone somewhere that we didn't notice but would have. So now they lied about the rooms available, didn't tell me about the pet fees and charged me another $150 because of a tootsie roll size poop. Avoid this place like the plague!!
- Also Known As:
- Ramada Plaza Niagara Falls Hotel Niagara Falls
- Ramada Plaza Niagara Falls Hotel
- Official Description (provided by the hotel):
- The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more less
- Reservation Options:
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