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“we were a little disappointedWe have stayed at this hotel a...” 3 of 5 stars
Review of Ramada Plaza Niagara Falls

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Ramada Plaza Niagara Falls
3.0 of 5 Hotel   |   7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada   |  
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Ranked #48 of 137 Hotels in Niagara Falls
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1,465 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Turkish first
  • Any
English first
Stoney Creek, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 9, 2013

Our stay was horrible. We stayed there for the whole weekend. We wanted a getaway. We spent it by cleaning our own hotel room. When we got inside I dropped my keys behind the fridge and when we pulled it out. There was pizza there for who knows how long. Cookies were in the vent. Popcorn on the floor and no running hot water. When we told the reception they said oops. Nothing was done about our stay. We want our money back or A free weekend again. If I had to clean I might as well stay at home and clean my house for the weekend!!!!

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, April 10, 2013
Thank you for your comments.
We did apologize and ask if you would like to move rooms as soon as you checked into the incomplete room. The offer was declined and we sent our housekeeping staff up to clean the you as per your request. We also adjusted off your parking fee and upgrade fee for the inconvenience. Should you wish to further discuss this matter please contact the hotel directly and one of our guest services agents will be delighted to assist you.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

Used a Groupon coupon to get an amazing deal on this hotel. Stayed in a two-room suite, so the adults were in one room and the child had the other for added privacy. Good deal even at full price. Pool clean and warm. Rooms clean and nice. The only down side to this, or any hotel, was the parking fee. I don't like paying it and I don't understand why I should have to pay it.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, April 10, 2013
Thank you for the positive review.
We are happy to hear that you had an enjoyable experience with us and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Niagara Falls

Address: 7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 137 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Niagara Falls 3*
Number of rooms: 202
Official Description (provided by the hotel):
The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more   less 
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Also Known As:
Ramada Plaza Niagara Falls Hotel Niagara Falls

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