We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not very good at all” 3 of 5 stars
Review of Ramada Plaza Niagara Falls

Save Saved
You added Ramada Plaza Niagara Falls to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ramada Plaza Niagara Falls
3.0 of 5 Hotel   |   7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Save 15%; Earn 500 Points
Ranked #47 of 137 Hotels in Niagara Falls
Write a Review

1,243 reviews from our community

Traveler rating
    159
    391
    365
    196
    132
See reviews for
412
572
23
42
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Niagara Falls, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 20, 2012

Watch your bills, in fact on check out I suggest you inspect the room with hotel staff before leaving! I was over charged for "extra cleaning" and I left my room cleaner than I found it. By giving hotels your credit card number you give them carte blanche to charge whatever they see fit and The Ramada Plaza Niagara did just that. They won't even let me speak to management to discuss the charges.

Terrible customer service. Watch your statements.

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 24, 2012
Thank you fro your comments,
Please note if there is an outstanding charge on your bill please contact the hotel directly and request to speak with a manager so we may further explain the additional charges on your credit card. We do have additional cleaning fees for guests who violate our no smoking policy or cause property damage to tthe guest room.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 19, 2012

My wife and I purchased two days at this hotel from Dealfind and were very pleased and surprised at the size and condition of the rooms. Checking in was excellent and we were given a room on the sixth floor. We couldn't believe the size of this room as it gave us lots of room to move around. It was the Grey Cup weekend and having two rooms with two large screen TV's to view the game was a plus for us. Don Cherry's Grill was very reasonable priced and the food was excellent. The Hotel is right across the street from an Outlet Mall and that I assure you turns on women especially my wife of 40 years.
We enjoyed our stay and would definitely book again.

Room Tip: The tower rooms attached to the Restaurant is the place to stay in. Noise from the highway is lesse...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 24, 2012
Thank you for the wonderful review,
We look forward to welcoming you back in the near future to have another enjoyable stay in one of our luxurious suites!
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monkland
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 19, 2012

Back in Sept., the deal was too good to be true. Two nights, not one for $79. There had been rumours when the previous group was in control but those rumours are no longer valid. We had a fine stay in a junior suite because of renovations on going with meal coupons and casino coupons thrown in. The pool is back in operation as well as the health club and the new staff is super friendly. The cable TV directory was not yet organized but there were more channels to watch on our two big flat screens in HD. Don Cherry's breakfasts off the lobby were plentiful and discounted. And the shoppers dream is that you just have to cross the street to Lundy's Lane big box factory outlet stores.
The bonus is if you manage to convert the casino coupons into a profit to pay for your purchases. We did this time. It doesn't get any better.
We will definitely be back again.
Best of luck to the new management team in their ongoing project to improve a tarnished reputation.
Kevan Brown

Room Tip: Arrive towards the end of the check-in window without being late and look travel-worn.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 24, 2012
Thank you for you refreshing review,
We are proud to say we have made many improvements at our property and look forward to better serving you in the near future.
Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 of 5 stars Reviewed December 18, 2012 via mobile

We got the runaround about booking time. One said $50 check in on Saturday other said $25 They said the room is not available with our voucher but it was good we didn't use our voucher the new charges – or $15 for the room (more) Could not check in early Room was not available but check-in time is at 4 o'clock saying two different things I'm not stupid We were put by the laundry very noisy lots of traffic we left early because we could not sleep. Would not recommend this motel to anybody.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, December 24, 2012
Thank you for your comments
We apologize that you did not feel the room was satisfactory for your stay. Please know that additional upgrade fees do apply when staying with a vouchr promotion on a weekend. Should you wish to further discuss your stay please contact the hotel directly and we will be delighted to assist you.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ramada Plaza Niagara Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ramada Plaza Niagara Falls

Address: 7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #47 of 137 Hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Niagara Falls 3*
Official Description (provided by the hotel):
The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Booking.com, Wyndham, Odigeo, Priceline, Tingo, Hotels.com and Venere so you can book your Ramada Plaza Niagara Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Plaza Niagara Falls Hotel Niagara Falls

Owners: What's your side of the story?

If you own or manage Ramada Plaza Niagara Falls, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.