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“Close to everything” 4 of 5 stars
Review of Ramada Plaza Niagara Falls

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Ramada Plaza Niagara Falls
3.0 of 5 Hotel   |   7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada   |  
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Ranked #49 of 139 hotels in Niagara Falls
LONDON
1 review
1 helpful vote 1 helpful vote
“Close to everything”
4 of 5 stars Reviewed November 19, 2012

Great place to stay for a night, easy access, love the suite rooms, love the fitness room, comfy bed, love 2 tvs,

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, November 28, 2012
we are absolutely delighted to hear that you loved your stay with us! We hope to welcome you back again for another enjoyable stay.
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,169 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Hamilton, Canada
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 17, 2012

We stayed for one night and purchased the room through a Teambuy deal.
Check-in was very quick and easy; we had a key withing 5 minutes of arrival. We were asked if we wanted to pay $15 to upgrade her room from the standard room to a king suite. We paid the upgrade, and our room was very nice and newly renovated. The sitting room had a desk, flatscreen TV, leather pull-out sofa, and small fridge and bar area. The bedroom had a king bed and all new furnishings and another flatscreen TV. The bed was a really comfortable pillowtop, but the pillows were really odd; it felt like they were stuffed with chunks of foam. The bathroom was also newly renovated; would have been nice to have a bigger whirlpool tub, but not really to be expected at this price point. The room could have been cleaned a little more thoroughly - there were finger-marks on some of the fixtures in the bathroom and on the furniture.
This hotel isn't located close to downtown, so it's a little annoying that they charge $10 for parking, especially when it's a surface lot. We knew what we were getting into with the location; it's further up Lundy's Lane, and not close to the falls or other attractions.
For the price, this was a decent place to stay, and I would visit again.

Room Tip: Pay the $15 upgrade fee for one of the nicer rooms in the main tower.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, November 28, 2012
Thank you for your review.
We are delighted to hear that you enjoyed one of our newly renovated upgraded suites. Our new pillow-top mattress ensures a comfortable and enjoyable sleep. We look forward to having you stay with us again in the near future for another relaxing getaway.
Thank you.
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ontario, canada
2 reviews
2 of 5 stars Reviewed November 16, 2012

I stayed at this hotel on a Groupon deal. The photos on Groupon's site made the rooms look lovely; updated features with big picture windows. That wasn't the room I received though.
There are 2 buildings and my room was located at ground level in a building separate from the building I checked into. The room was advertised to be "deluxe", but it was far from it! The bathroom had moldy ceilings, cobwebs and no hot water from either taps - after turning taps to hottest setting, you might get barely-over-lukewarm after 5 minutes. There was white spatter all over the black walls near the sink which I can only assume is old toothpaste. There was a door in the room with a slanted floor leading to the outside parking lot (that I paid $10 to park overnight in!) that had nasty peeling paint around it and looked unfinished or in the process of being refurbished. It did make loading the car easier the next day, but made the room cold and drafty. I was glad the heater in the room was working efficiently!
Although I only stayed overnight, there was a $3.99 facility fee tacked onto my bill - which was disappointing as they already dinged me $10 just to park on the premises. I've stayed at other hotel chains in the Falls where these types of charges did not apply, and the rooms were cleaner and more comfortable. I would not stay at this hotel again.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, November 17, 2012
Thank you for your review.
I would like to apologize for what transpired during your stay with us. We have ensured to address your concerns with each appropriate department head in order to better serve each and every guest. We hope to welcome you back again in the near future.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 16, 2012

We originally booked a queen room that came with the Dealfind voucher we had purchased but at checkin we were asked if we wanted to upgrade to a king suite for $15 extra a day , after hearing the description of the room I accepted the offer and I am glad I did. The room was newly renovated with a large bedroom and a seperate living area with french doors dividing the two rooms. The bathroom was very clean with new tiling and fixtures. There was a tv in both the bedroom and living room but the remote for the one in the living room was missing so I reported it to the front desk and they found a replacement promptly and brought it to the room.Yes you do pay for parking but this is becoming the norm in Niagara Falls. The lobby is clean with a large curved staicase leading up to the second floor or down to the basement floor, and there is plenty of seating in areas where you would do any waiting. I would have no problem staying here again

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, November 17, 2012
We are excited to hear that you enjoyed your stay with us. We are especially excited to hear that you enjoyed our newly renovated suites. We look forward to welcoming you back to stay with us in the near future.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petrolia, Ontario
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 15, 2012

I have stayed at the Ramada Plaza several times. The service and value is good, rooms comfortable and spacious, although the cleaning often leaves something to be desired - not a huge issue, but lots of dusty counters, tables, etc., even in public areas like lobbies. Like many hotels in the area, a parking fee is added (as well as a 'facility fee' which I have not found at other hotels) so that sometimes brings a slightly upgraded hotel into a more reasonable range. The location of the Ramada Plaza is good with easy access to other areas of interest. My visits are usually for family events so I am looking for clean, comfortable, reasonably priced lodging which is why I often return to this hotel.

Room Tip: Part of this hotel has no elevator to upper floors so if you don't want to schlepp your baggage...
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlaza_10, Manager at Ramada Plaza Niagara Falls, responded to this review, November 17, 2012
Thank you for your review.
We are delighted to hear that you enjoyed your stay with us. I have addressed your comments with our executive housekeeper as we take hotel cleanliness very seriously. We look forward to having you stay with us in the near future.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
THORNHILL
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2012

Manager is rude, bill you for everything- parking, some extra taxes and extra for a weekends!
Dirty carpet, small and uninviting pool! too far from all attractions and noisy from a HWY

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ramada Plaza Niagara Falls

Address: 7389 Lundys Lane, Niagara Falls, Ontario L2H 2W9, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 139 hotels in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Niagara Falls 3*
Official Description (provided by the hotel):
The Ramada Plaza Niagara Falls Hotel offers spacious, comfortable accommodations in Niagara Falls. Located directly across from Outlet Mall. This newly renovated hotel in Niagara Falls features contemporary styling, pillow-top beds and modern amenities. Our comfortable deluxe rooms with two queen and two room king suites are the perfect place to relax after a long day of sightseeing, shopping or meetings in Niagara Falls. ... more   less 
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Also Known As:
Ramada Plaza Niagara Falls Hotel Niagara Falls

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