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“loud, poor service” 2 of 5 stars
Review of Marriott Niagara Falls Gateway on the Falls Hotel

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Marriott Niagara Falls Gateway on the Falls Hotel
4.0 of 5 Hotel   |   6755 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada (Formerly Sheraton Fallsview Hotel and Conference Center)   |  
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Ranked #26 of 137 Hotels in Niagara Falls
GreenLeadersSilver level
Farmingdale
1 review
2 helpful votes 2 helpful votes
“loud, poor service”
2 of 5 stars Reviewed January 17, 2013

I took my family for a 3 night stay , what was supposed to be a relaxing weekend became a non stopping noise, the people staying next to us was partying from 10 pm until at least 2-3 am. We complained numerous times and only on the last nigh were we given a different room. It is not good if you are staying there with your family

Room Tip: The Hilton, good stay
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  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 24, 2013
Dear Trip Advisor Member,

I am sorry to hear of your experience at our hotel. I understand how upsetting that would have been for you. We apologize for not providing you with the perfect stay due to the noise from neighboring rooms. I hope that you will consider staying with us again when you are visiting the area.

Gord Chow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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English first
Cambridge
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 16, 2013 via mobile

We stayed at this hotel Christmas Eve. We found it comfortable and pleasant and had a delicious meal at milestones in the evening. Prior to dinner we went to the pool and hot tub, it was ok but a little crowded. Parking in the parking garage was great but it does cost 20 dollars. We decided to walk to the Fallsview casino rather than wait for the shuttle and although it was cold it did not take long. We had a great price for this package that included 25 dollars off our dinner and 25 dollar voucher for the casino plus buffet breakfast included. All great!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 24, 2013
Dear Trip Advisor Member,

We thank you for staying with us. We are happy to read that you enjoyed one of the many packages that we offer. I hope that you will stay with us again soon.

Gord Chow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2013

I only had one night at this hotel but opted for a room with a Falls View. The room was very clean and well presented and the view was spectacular. Looking out the window gave us a view straight into the falls without and obstructions and the night view was wonderful. Well worth the extra money to get a view like that.

Room Tip: If you are here to visit the falls and time is limited get a falls view room to take full advantage...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 24, 2013
Dear Trip Advisor Member,

We are so delighted to hear that you enjoyed the view we offer and your stay with us. We hope that you get the chance to stay with us again sometime.

Gord Chow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 13, 2013 via mobile

We usually stay at $100-$120/ night hotels, but paid a bit more here for a fallsview room and also paid for a higher floor room - closer to $200/night. The view was totally worth it! We ended up on the top floor and the view was amazing! It's the last hotel in the strip, but the walk wasn't too long to the attractions (and attraction buses) - less than 15 min for sure. (And there is a trolley/incline if you don't want to walk.). Tip: take the half hour drive to Niagara-on-the-lake for independent restaurants of varying prices and wineries, too. Restaurants in Niagara itself are all chains, and prices are raised b/c of the area.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 14, 2013
Dear Trip Advisor Member,

We are so happy to read that your stay was perfect! I thank you for sharing your comments and I hope to see you again soon.

Gord Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, NY
Top Contributor
63 reviews 63 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed January 13, 2013

Just back from a lovely weekend at this hotel. We were lucky enought to get a package which included a great breakfast buffet, and dinner coupon ($25) plus tickets to Adventure City for the kids. Brekfast was lovely, good food nd elegant setting, very nice wait staff. At dinner the same room had a much more modern vibe, dinner was very good.
Boys thought they might be too old for adventure city, but ending up enjoying it very much.
The room (2 bedroom suite) on the 28th floor had an unbeatable view.
Staff really did go out of their way to be helpful, and seemed very tolerant of the young hockey players at hotel.
I would recommend this Hotel to anyone.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 14, 2013
Dear Trip Advisor Member,

We are delighted to hear that you had a great stay with us! Thank you so much for taking the time to share your experience. We look forward to your next visit!

Gord Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmira, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 12, 2013

My boyfriend and I stayed here at the end of Jan 2012, we only stayed for one night but it was well worth it. We stayed on the 22nd floor in the two story suite, what a fantastic room! two bathrooms, two t.v.s a fire place, two thermostats and a mini fridge, floor to ceiling windows and an amazing view. Hotel was under renovations at the time so it did not look like it probably does now. Ate dinner at the hotel restaurant was very good, waiters were very accommodating, breakfast was amazing anything you could want they had, and I tried everything! We were lucky enough to not have to pay the $20 parking fee because we parked across the street for only $10, and for a couple extra steps its worth it. We got the attractions package and it was well worth it, you had access to the Ferris wheel, wax museums, and more plus shuttle service. Would definitely stay here again!

Room Tip: Ask for anything above floor 20 wonderful views!
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 14, 2013
Dear Trip Advisor Member,

Thank you for staying with us. We are so happy to read of your great experience. I hope to see you again soon.

Gord Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hamilton
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 12, 2013

My husband and I just got back from this hotel after a one night stay. Everything was excellent. The employees at this hotel are a true asset to this hotel. Suzanne at the front desk, went beyond her duties to make sure we got the room we wanted, and Allan who worked at Milestones during the buffet breakfast was very attentive to make sure our meal was enjoyable, the Marriott is very lucky to have 2 very special people working for them. Once the hotel is completely renovated I will give it 5 stars, but as it stands 4.It is very close to everything. The view is amazing floor to ceiling windows, our room was 3117. Which is on the 31st floor,you would not be disappointed Hope to go back soon.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4410, General Manager at Marriott Niagara Falls Gateway on the Falls Hotel, responded to this review, January 14, 2013
Dear Trip Advisor Member,

We are delighted to read your wonderful comments about our hotel and associates! Thank you for staying with us and sharing your comments. We hope to see you back again soon.

Gord Chow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott Niagara Falls Gateway on the Falls Hotel

Address: 6755 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W7, Canada (Formerly Sheraton Fallsview Hotel and Conference Center)
Location: Canada > Ontario > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Niagara Falls
#7 Luxury Hotel in Niagara Falls
#22 Romantic Hotel in Niagara Falls
#22 Family Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Niagara Falls Gateway on the Falls Hotel 4*
Number of rooms: 405
Official Description (provided by the hotel):
The Marriott Niagara Falls Hotel Gateway on the Falls is the ideal place to stay for your next leisure getaway. Aptly named, the hotel serves as a "gateway" to all of Niagara, and its recent $15-million renovation and upgrade offers our Niagara Falls hotel guests a modern and trendy travel experience. For guests looking to experience the best that a Niagara Falls hotel has to offer, the Marriott Gateway Niagara Falls hotel is situated in the heart of the Fallsview Boulevard district, minutes away from area attractions, world-class wineries, golf and casinos. ... more   less 
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Also Known As:
Marriott Gateway On The Falls Hotel Niagara Falls
Sheraton Niagara Falls
Niagara Falls Sheraton

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