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Marriott Niagara Falls Fallsview Hotel & Spa: Traveler Reviews

4.0 of 5
6740 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W6, Canada
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Marriott Niagara Falls Fallsview Hotel & Spa
Ranked #3 of 138 hotels in Niagara Falls
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2,269 reviews from our community

Traveler rating
    1,139
    798
    187
    85
    60
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Families
595
 
Couples
1027
 
Solo
32
 
Business
48
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ottawa, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Noisy room & unfriendly staff”
1 of 5 stars Reviewed January 30, 2013

Stayed in Jan-2013 during weekday. Bought a package from Xzoo for the 1st time, which I regret. I'm a loyality member for Marriott and always liked their hotels. So grabbed this offer. I guess the package was on promotion that's why I got the cheapest noisy room right besides the elevators. Couldn't sleep for the night. The hotel was almost empty, I couldn't believe they gave me the worst room just because Xzoo sold it. Will never buy from the zoo again. It's poor judgement from the hotel too, to lose a loyal customer.
Staff from bellboys to front desk, to housekeepers were barely smiling. The only two staff greeted us in the morning are two gentlemen from the Engineering Dept. who we met in the elevator. They asked how do we enjoy our stay and wished us to have a good day. Due to the place was very quiet and slow, the staff seemed all laid back and half-sleepy.
Room was small and very old, wall papers are falling off. But it's clean, at least there's one good thing about it. As I mentioned in my previous review, I worked in the hospitality industry for many years, found this offer (between the zoo & the hotel) is totally acceptable. Valet parking is $25, internet $10 plus taxes, the package is not cheap at all.

Room Tip: Don't take any #15 rooms (like 1015) it's besides the elevators.
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  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Torli999 about Marriott Niagara Falls Fallsview Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“One of the best...”
4 of 5 stars Reviewed January 30, 2013

We love the Canadian side of Niagara Falls in the winter and this hotel is one of the best to savor the experience. The rooms have amazing views of the entire area...Horseshoe and American Falls and all the way down river to the Rainbow Bridge and up river past the locks. The staff is the best part of the hotel...all friendly and knowledgeable...from Charlene on the front desk that solves any request or issue quickly and efficiently, to Maria in the Concierge Lounge who served us amazing appetizers and snacks and local wines with a warm smile and welcoming chat. You can't beat the view and food at the Terrapin...especially if you get Steve who shared so many fun stories of the falls (the shipwrecked barge on the rocks and the recent tight rope walk across the falls) and was perfect in his service while making us feel sooo pampered. At breakfast look for Adam on the cook station who keeps 6 pans of egg and omelet orders going with perfect results while chatting about your day's adventures. The only downside was a confusing room setup that had a small sitting room overlooking the falls with the bedroom and bath stacked behind. You had to stand at the window to enjoy the view as the fireplace, TV and couch were positioned facing away from the falls view. If you sat you lost the view...but could see the TV and fireplace. The package was amazing giving us WeGo passes that transported us all over the area (bus), wine tasting, and players credits at the two local casinos, plus breakfast every day and dinner credits of $75 for two separate nights and $40 the rest of the nights of our stay. Perfect place for romance in the frozen north.

Room Tip: Our room was on a higher floor, but the Terrapin Restaurant was on a lower floor and both had great...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Niagara Falls - Nightime Light Show”
5 of 5 stars Reviewed January 29, 2013

Travelled to Canada to see the Niagara Falls and stayed at the Marriott Niagara Falls Fallsview Hotel & Spa. We booked an online special of 2 nights and 3 days for a very reasonable price. This package included 2 nights in a luxurious room overlooking the falls, buffet breakfast, vouchers for the property restaurant and vouchers for the spa. We informed the hotel that we were celebrating a childs birthday and not only did the hotel have birthday chocolates they also placed us on the upper level floor at no additional cost. We used the vouchers at the Terrapin Grille onsite and it was fantastic and they brought birthday dessert as well. The spa vouchers were used for a manicure and shoulder/neck/arm massage. The entire facility was very clean and the pool area was great.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Perfect!”
5 of 5 stars Reviewed January 29, 2013

What an incredible stay. Our room was a fallsview room with the most breathtaking view of the Falls. I couldn't believe what great value for money we got with this hotel. Recommending it to everyone, the service was exceptionally...our room service was delivered promptly and with a smile. Had a fantastic stay!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundalk, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“great hotel”
5 of 5 stars Reviewed January 29, 2013

The Fallsview Marriott is a great hotel. The service is both friendly and professional. The view of the falls is magnificent. The staff are first rate, from the front reception area and also the restaurant. The layout of the junior suites is ideal with the couch moved in front of the window and the fireplace turned on. We enjoyed a wonderful room service dinner overlooking the falls. There were even fireworks at 9pm. We have enjoyed our stay here both in winter and summer. The hotel is close to the casino and many restaurants and with easy walking distance to the Falls.
We will be back soon!!!!!!!

Room Tip: The junior suites are nice, whirlpool tub, fireplace, bar fridge.We enjoyed the view from the11th fl...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask tcass_12 about Marriott Niagara Falls Fallsview Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Niagara Falls Fallsview Hotel & Spa

Also Known As:
Marriott Niagara Falls Fallsview Hotel And Spa
Marriott Niagara Falls Fallsview Hotel
Marriott Niagara Falls Fallsview Hotel Niagara Falls
Marriott Niagara Falls
Niagara Falls Marriott
Address: 6740 Fallsview Boulevard, Niagara Falls, Ontario L2G 3W6, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Center Fitness Center Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Niagara Falls
#2 Romantic Hotels in Niagara Falls
#3 Family Hotels in Niagara Falls
#7 Business Hotels in Niagara Falls
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Twenty-three story four diamond, five-star hotel just 90 meters from the Falls. Use the Skywalk from hotel to get to Niagara Fallsview Casino. Hotel is minutes away from Marineland, Maid of the Mist Boatride, Journey Behind the Falls and all other Niagara Falls Attractions. ... more   less 
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Marriott Niagara Falls Fallsview Hotel & Spa
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