Do not book this Bed and Breakfast. My husband and I planned a romantic getaway and decided to try this place. It appeared to be in a good location, have a good price, and seem to be reasonably decorated. We arrived at about 10:30 on Saturday… night and to our great surprise there was noone to check us in..although the first clue should have been a note hanging by the shoe rack at the front door to leave our shoes there. The couple that was staying at the Bed and Breakfast let us into the doorway and told us that the owners are not there and that we should contact them. Considering that we had international roaming at that point that was already a turn off for us. We contacted the owner who informed us that he will be there in a few minutes. Low and behold 20 minutes later he arrived, with questions such as "Why are you so late" and "Why did we not call". After being interrogated at 11 pm he informed us that supposedly he was overbooked and had no room for us. He then proceeded to inform us that he will take us to his "buddy" down the road who also had a bed and breakfast of same kind. At that point we had our doubts about anything that this person said and did not want to take our chances as we also feared for our safety. I had, at that point asked for a refund being as there is no room for us and he angrily replied that the reservation is non refundable. He also stated that because it was booked through an on-line booking, it was not his problem. With all this said please do not book this place. Unless you are looking for an adventure this is not what it is described to be at all. Please do not be fooled by 4 1/2 rating...this place does not deserve even 1...
- Official Description (provided by the hotel):
- AMAZINGLY DIFFERENT - the A one B&B and HOTEL GARNI + GUEST HOUSE = SUSAN'S VILLA SUSAN'S VILLA is IDEALLY LOCATED. Walk in a few minutes to the Niagara FALLS, Casino Niagara, Maid of the Mist, Clifton Hill and other Attractions. ALL in WALKING DISTANCE! SUSAN'S VILLA: surprisingly DIFFERENT not just an ordinary B&B! We use also the term hotel garni, as they call a B&B in Europe. SUSAN'S VILLA: the largest house of this kind in Niagara Falls. You get NOT just a room BUT a 2 room suite. You do not have to share the living room or facilities with the owners. SUSAN'S VILLA: You'll have this wonderful feeling to be at home. YOU will be welcomed with open arms. YOUR patronage is very much appreciated. SUSAN'S VILLA: highly RECOMMENDED by many major travel sites. Some call it exceptional, some brilliant. BREAKFAST: hot, very good and always praised - you will love it too! Nearly everything is FREE at SUSAN'S: Breakfast, private parking, cable TV, Wi-Fi, phone- free local calls, some bikes, use of deck-balcony-gazebo, and....and.... friendly, humorous hosts. Also free: Help, Advice, Smiles! WHEN will you and your family come? ESCAPE to SUSAN'S VILLA! Book NOW! The VILLA has: SUPERIOR SUITES and EXCELLENT SUITES. Each suite has TWO rooms and a full bath room. Executive style! A SUITE in this terrific house would be just right for you and will surpass all your expectations. For YOUR enjoyment we have a large deck, a gazebo, a nice garden, and yard, almost like a Garden of Eden with gray and black squirrels plus many kinds of birds to watch and enjoy! BOOK NOW for a WEEKEND, VACATION, HONEYMOON, REUNION, or other events! What are you waiting for? Book all 4 suites for your function: 22 guests can sleep! You will soon find out that this is the best idea you've had for a long time! The VILLA is a gorgeous house, air conditioned, with modern, tasteful furnishings and carpeted floors. Bright and open. Just like your hosts! This B&B is health inspected and licensed by the City of Niagara Falls AND Province of Ontario. A great PLAYGROUND is close by. A real Eldorado for your kids! You just have to love it! Nothing else is possible! You will see! =================================================== The SUITES: The two SUPERIOR suites (Domino und Pine) on the upper floor have an En suite bath room and a walk-in-closet. 6 people will have a enjoyable sleep in either suite. Every room has a TV and each suite has a hair dryer, clock radio, and a fridge. The 2 EXCELLENT suites (ITALIAN and No Name) are on the main floor. Both have a queen bed in 1 room. The 2nd room has a sofa bed for 2 and a twin. 5 people will have a pleasant sleep in either suite. Every room has a TV and each suite has a hair dryer, clock radio, and a fridge. ============================================ We will welcome you with charm and openness which makes you feel right at home. You can relax in the cosy and casual environment of this gorgeous house which hopefully will be your home away from home for some time. You will forget the everyday pressures and feel good at once. Go sightseeing and visit the many tourist attractions. Than rest at your new home away from home where most things are FREE as you have seen. The modern suits provide complete privacy and a great deal more than the needed amenities which make even a longer stay comfortable. OUR motto: COME AS A GUEST - LEAVE AS A FRIEND ... more less
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