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“very accomodating for the baby” 4 of 5 stars
Review of Susan's Villa

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Susan's Villa
3.5 of 5 Bed and Breakfast   |   5481 Ontario Avenue, Niagara Falls, Ontario L2E 3S4, Canada   |  
Hotel amenities
Ranked #26 of 66 Niagara Falls B&B and Inns
Montreal
1 review
1 helpful vote 1 helpful vote
“very accomodating for the baby”
4 of 5 stars Reviewed October 21, 2011

We stayed there 5 days with a 7 months-old baby. They had a foldable crib and a high chair, as well as a standard bath in our suite to accomodate the baby's needs. Susan was absent and Edwin agreed to let us cook our own food, since I have a very strict diet to follow (soy and milk proteins intolerance). It is located about 10 minutes walk to the waterfalls, therefore very practical. Less luxury than at some condos, but much more accessible for our baby and our wallet.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan-R-Edwin, Manager at Susan's Villa, responded to this review, October 30, 2011
We have great guests. Testimonials sent by past guests to many web sites besides trip advisor show that. If something could be changed for the better we change. Our guest must be happy!
Now, we tried to help nathpick and…..BIG mistake as you saw! I feel like stabbed in the back and really hate to write this response!
This woman calls, writes, and calls. She needs something cheap. The cheapest room. No Breakfast for her, the boyfriend and the baby. I felt very sorry for them and still do. Send them to a hostel? No, I took them in.
The regular price of the suite we gave her was $ 120.00/N. For her I charged ONLY $ 80.00 (eighty)/night, 5 nights. Big saving!
I bought a highchair and a crib. I picked them up from the railway station. We let them use the kitchen. Cleaned the dining room after them times and again. Laundered plenty of towels for her. Let them wash their own stuff, and…….
Both, my cook and I were always there when they needed something, even milk. Free of charge. Just helping. Always! They were happy here. Always!
Now she complained, writes a bad review. WHY? Makes me very sad after what we did. Service not good enough? She got the BEST possible. Worth 7 out of 5. Value: worth 8 out of 5. Cleanliness: could not be better. We have the cleanest place around! Sleep quality, rooms: I quit commenting! Too depressing!
They left when everyone was still asleep. Missing was the phone and 2 towels.

What did we do wrong? Being too helpful? Quit helping in future? NEVER, WE KEEP ON DOING WHAT WE ALWAYS DID! Do the BEST we can to keep our Guests happy! This is our mission!
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35 reviews from our community

Traveler rating
    26
    5
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    1
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Saint Clair Shores, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 8, 2011

If you're looking for a CLEAN, comfortable, safe place to stay close to the falls than this is it. Edwin & Susan are impeccable hosts...informative, friendly, accommodating...I've been home for a week now & miss them! Susan doesn't speak much English but she makes the most incredible breakfasts, make sure you are HUNGRY in the morning as she always has way too much food on the table.

I brought my mom who is 62 & my son who is 12 with me on this vacation and all 3 of us loved the place. It was less than a 10 minute walk to the falls and Clifton Hill. We parked the car when we arrived & didn't get back in it until we drove up to Niagara on the Lake...which I highly recommend...thank you Edwin for telling us about it!

We stayed in the suite that could sleep 5. There were 2 bedrooms; 1 with a queen bed & the other with a twin bed & fold out couch. The room was very tight with fold out couch opened up, but we didn't need it (it was uncomfortable anyway) so we closed it up & there was so much space. The bedrooms & bathroom were all VERY clean which is so important to me. The back deck is a great place for relaxing with a good book it's nice & shady too.

I am excited to return and will definitely reserve a room with the two of them again!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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rogerNiagaraFalls, Manager at Susan's Villa, responded to this review, September 11, 2011
Thank you Kelly for the great review.
We miss you too!

Susan and Edwin
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Cambridge, Canada
1 review
5 of 5 stars Reviewed September 6, 2011

Susan and Edwin were amazing hosts and we definitely could not have asked for better accomodations!
We will definitely be returning and we are recommending it to all our friends and family!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rogerNiagaraFalls, Owner at Susan's Villa, responded to this review, September 20, 2011
Thank you very much for the wonderful review.
This is exactly what we want: come as a guest, leave as a friend.
We wish that all our guests leave as friends!
Just super. Thanks again
Susan and Edwin
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Warsaw, Poland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2011

I have stayed with my Daughter few days at Susan and Edwin and we have had wonderfull time. Excelent localisation, just 10 minutes walk to the Waterfall, nice, clean neighbourhood, silence and peaceful atmosphere. Perfect for short and long stays. Comfortable, clean rooms, internet and amazing breakfast prepraed by Susan personally.
I am kindly recomanding.
Igor and Amelia,Poland

Stayed August 2011, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rogerNiagaraFalls, Manager at Susan's Villa, responded to this review, September 11, 2011
Thank you, Igor and Ameliea for this review.
It was a pleasure to have you!

Susan and Edwin
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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed August 20, 2011

If you are looking for some place to stay in Niagara Falls that is convenient to everything as well as comfortable and quiet then Susan's Villa is the place to stay. Rooms are clean and well kept and Edwin and Susan are terrific hosts! I will definitely be staying here again!

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rogerNiagaraFalls, Owner at Susan's Villa, responded to this review, September 20, 2011
A big thanks to you and J.R,

Thanks for the great review and we hope to see you again soon.

Susan and Edwin
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Saint John, Canada
1 review
5 of 5 stars Reviewed August 11, 2011

When looking for a place to stay on our vacation 1600 KM'S away and we came across Susan's Villa.We decided to call and glad we did.We arrived on time and Edwin came right over to let us in and show us around.
We were staying for 14 days and thought it might be a little much for a Bed and Breakfast and were totally wrong.Everything was perfect for what we were looking for, especially the breakfast which Susan cooked to perfection every day and of course spoiled us(and I may have gained a pound or two).
In the course of our stay we met up with a couple of really good family's from Florida and got along great.They had kids which was great for our 5 year old daughter Katelyn as she had alot of fun playing in the backyard. It is always nice to meet new people and friends.
When we were leaving my daughter gave Susan and Edwin a card which she signed and Edwin gave her a friend to remember them by.
I would recommend this as a place for anyone to stay and relax when needed or take a walk to everything that Niagra Falls has to offer which is only 4 or 5 minutes away.
if we came again we would certainly look you up.
All our best
Wayne and family

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rogerNiagaraFalls, Owner at Susan's Villa, responded to this review, September 20, 2011
Thanks a million for this great review.

All of you really became very close to us and we hope to see you again.
Hopefully soon.

Sometimes there are just no words to express the feelings.

All the Best to you!

Susan and Edwin
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Fort Lauderdale, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2011

This was our first time in Canada and choosing this B&B was the best decision. This one was great, and the hospitality was amazing. We were treated just like family, Edwin and Susan were great in accomidating all of our needs. We started our day with a great breakfast everyday. Edwin was great to talk with. He made us feel at home. We had 6 adults and 5 chidlren. The youngest was 4 We never once felt unconfortable. We spent the mornings on the back porch while the kids played in the yard. The place was very clean all the time. Our flights had us arriving @ 2:00am and departing @1:00 am and Edwin was more than accomidating with our travel plans. This is definitly the place to stay for anyone who goes to Niagra Falls. Everything is "realy" walking distance from the house.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rogerNiagaraFalls, Owner at Susan's Villa, responded to this review, September 20, 2011
When we get praise -especially Susan for her cooking) from former guests who became friends we feel .... just great and happy.

We hopefully see you again in your home away from home!

Please accept our thanks from our hearts.

Susan and Edwin
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Additional Information about Susan's Villa

Address: 5481 Ontario Avenue, Niagara Falls, Ontario L2E 3S4, Canada
Location: Canada > Ontario > Niagara Falls
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #26 of 66 B&Bs / Inns in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Susan's Villa 3.5*
Number of rooms: 4
Official Description (provided by the hotel):
AMAZINGLY DIFFERENT - the A one B&B and HOTEL GARNI + GUEST HOUSE = SUSAN'S VILLA SUSAN'S VILLA is IDEALLY LOCATED. Walk in a few minutes to the Niagara FALLS, Casino Niagara, Maid of the Mist, Clifton Hill and other Attractions. ALL in WALKING DISTANCE! SUSAN'S VILLA: surprisingly DIFFERENT not just an ordinary B&B! We use also the term hotel garni, as they call a B&B in Europe. SUSAN'S VILLA: the largest house of this kind in Niagara Falls. You get NOT just a room BUT a 2 room suite. You do not have to share the living room or facilities with the owners. SUSAN'S VILLA: You'll have this wonderful feeling to be at home. YOU will be welcomed with open arms. YOUR patronage is very much appreciated. SUSAN'S VILLA: highly RECOMMENDED by many major travel sites. Some call it exceptional, some brilliant. BREAKFAST: hot, very good and always praised - you will love it too! Nearly everything is FREE at SUSAN'S: Breakfast, private parking, cable TV, Wi-Fi, phone- free local calls, some bikes, use of deck-balcony-gazebo, and....and.... friendly, humorous hosts. Also free: Help, Advice, Smiles! WHEN will you and your family come? ESCAPE to SUSAN'S VILLA! Book NOW! The VILLA has: SUPERIOR SUITES and EXCELLENT SUITES. Each suite has TWO rooms and a full bath room. Executive style! A SUITE in this terrific house would be just right for you and will surpass all your expectations. For YOUR enjoyment we have a large deck, a gazebo, a nice garden, and yard, almost like a Garden of Eden with gray and black squirrels plus many kinds of birds to watch and enjoy! BOOK NOW for a WEEKEND, VACATION, HONEYMOON, REUNION, or other events! What are you waiting for? Book all 4 suites for your function: 22 guests can sleep! You will soon find out that this is the best idea you've had for a long time! The VILLA is a gorgeous house, air conditioned, with modern, tasteful furnishings and carpeted floors. Bright and open. Just like your hosts! This B&B is health inspected and licensed by the City of Niagara Falls AND Province of Ontario. A great PLAYGROUND is close by. A real Eldorado for your kids! You just have to love it! Nothing else is possible! You will see! =================================================== The SUITES: The two SUPERIOR suites (Domino und Pine) on the upper floor have an En suite bath room and a walk-in-closet. 6 people will have a enjoyable sleep in either suite. Every room has a TV and each suite has a hair dryer, clock radio, and a fridge. The 2 EXCELLENT suites (ITALIAN and No Name) are on the main floor. Both have a queen bed in 1 room. The 2nd room has a sofa bed for 2 and a twin. 5 people will have a pleasant sleep in either suite. Every room has a TV and each suite has a hair dryer, clock radio, and a fridge. ============================================ We will welcome you with charm and openness which makes you feel right at home. You can relax in the cosy and casual environment of this gorgeous house which hopefully will be your home away from home for some time. You will forget the everyday pressures and feel good at once. Go sightseeing and visit the many tourist attractions. Than rest at your new home away from home where most things are FREE as you have seen. The modern suits provide complete privacy and a great deal more than the needed amenities which make even a longer stay comfortable. OUR motto: COME AS A GUEST - LEAVE AS A FRIEND ... more   less 
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