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“Needs updating” 3 of 5 stars
Review of Comfort Inn Clifton Hill - Niagara Falls Hotel

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Comfort Inn Clifton Hill - Niagara Falls Hotel
2.0 of 5 Hotel   |   4960 Clifton Hill, Niagara Falls, Ontario L2G 3N4, Canada   |  
Hotel amenities
Ranked #24 of 137 Hotels in Niagara Falls
Cranbury, New Jersey
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Needs updating”
3 of 5 stars Reviewed August 27, 2013

We stayed at this hotel on a bus tour from NJ. Overall the hotel is a good location for families and 20 somethings, near all the amusements and nightlife. Maybe a bit too loud and busy for older travelers as the Skywheel and Dino minigolf are directly across from main entrance and front facing rooms. It is just a short walk downhill to see the falls and to the Maid of the Mist.

Overall the hotel looks old. The carpet in the hallways are worn and stained. In our room the carpets were also stained, the sheets were yellowed, and were stained on one of the beds. The bathroom was OK, no counter space. The tile in the bathroom was dirty on the ceiling and by the door. The staff was friendly and helpful, and lobby was nice. The breakfast was OK, large selection, but crowded, we shared tables with others on the tour. With a little TLC this could be a nice hotel.

Room Tip: Rooms in front of hotel are noisy.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, September 10, 2013
Our carpets, rooms and hallways included, are on a rotating cleaning schedule and the hall carpets were replaced in the winter of 2011. They are due for replacement this year. As for the sheets, if you wern't happy with the condition, housekeeping would change them if notified

We take you comments seriously and are constantly striving to improve our guests overall experience.

Louise
Comfort@cliftonhillcom
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780 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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Ness Tziona, Israel
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 26, 2013

Spent at the hotel 3 nights with family of four (2 kids).
No elevator to 5xx rooms!!! had to cray up the stairs 3 suitcases.
corridor had smell remains of mothball.
Nice pool and breakfast was nothing more than OK.

The only good good thing is the location - all in walking distance.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, September 7, 2013
Thank you for your review. If your room is on an upper floor we have Bellmen that can carry luggage to your room.

Louise
Comfort@cliftonhill.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ontario
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 26, 2013

We call Comfort Inn our home away from home and staff part of our family. Love just sitting on the balcony watching the world go by.Spent 4 great days there last week, the hotel was full each night and yes the breakfast room was busy but we did manage each day after a small wait to get a table. There were a lot of children in the hotel but each night were amazed how quiet the hotel was. Would not stay anywhere else in Niagara and would recommend as close to the Falls and lots of restaurants great for families and also couples.

Room Tip: Balcony rooms are great to just sit and relax
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, September 7, 2013
Thank you for your review, Trish. I know the staff considers you part of their family as well. See you again in October!

Louise
Comfort@cliftonhill.com
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Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 23, 2013

we have stayed at this hotel for over 11 years, I was very disappointed with the breakfast. They changed the dining room around-it used to be islands that u can get to the food from 4 different angles, this time it was along the one wall and the line ups were terrible. The second day we had to eat standing up, so we went and sat in the lobby. wasn't impressed, we did however love the fact that u come out of your room and your right there at all the action. but, breakfast standing up was not my cup of tea.

Room Tip: we got a room on bottom floor facing the falls.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, September 3, 2013
We're sorry you don’t like the new set up for the “Your Morning Breakfast.” With all of the hot and cold items available on the buffet it wasn’t possible to keep the same set up as before. We do recommend getting to the Poolside Café for breakfast before 9:00 when it isn’t so busy. The crush time seems to be between 9:00 am – 10:00 am.

Louise
Comfort@cliftonhill.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 22, 2013

Great location; check inn was very good; got a better rate than on-line. Rooms are good nothing to complain about. Breakfast was a plus.... will stay again the location again is a plus you can walk to everything....Highly recommend...

Room Tip: Ground floor especially if you have kids
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, September 3, 2013
Thank you for your review. When it comes to location we are right in the middle of all the attractions and restaurants on Clifton Hill and just a block from the Falls. We are very pleased that you will stay with us again.

Louise
Comfort@cliftonhill.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 22, 2013

We have been to this hotel twice now and it is the perfect location if you are visiting Niagara with children. It is close walking distance to everything on Clifton Hill and only about a 10 minute walk down to the falls. We have also gotten some great packages through the hotel at discounted prices. The pool area is very nice and they had a good continental breakfast. Will definitely go back if we decide to go again with the family.

Room Tip: If you want to use the pool quite a bit, try to get a room facing the pool...there are balconies lea...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, August 31, 2013
We are pleased you chose to stay with us. Our location is excellent; so close to many different attractions and restaurants on Clifton Hill and the Falls is just 5 minute walk.

Louise
Comfort@cliftonhill.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario's Near North, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 22, 2013

We stayed Aug 21/2013.
Service was good . They offer breakfast ( waffles, sausage patties, eggs, etc..) in the morning , man is it crowded, but it saves you money. The bed looked like it would be unfomfortable but I had an amazing sleep. It is right across from dinosaur golf and the skywheel, so it will be noisy until midnite. Pool area is OK but unsupervised.
It needs some maintenance and some updating but it's Ok to stay at.
Tim Hortons out the front door by the skywheel .

Room Tip: If your focus is Clifton Hill, it is a good place to stay.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NiagaraFallsFun, Guest Relations Manager at Comfort Inn Clifton Hill - Niagara Falls Hotel, responded to this review, August 31, 2013
Thank you for your review. We do recommend going for breakfast early, as it can get very busy between 9:00 and 10:00.

Louise
Comfort@cliftonhill.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Clifton Hill - Niagara Falls Hotel

Address: 4960 Clifton Hill, Niagara Falls, Ontario L2G 3N4, Canada
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#17 Family Hotel in Niagara Falls
#23 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Clifton Hill - Niagara Falls Hotel 2*
Number of rooms: 185
Reservation Options:
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Also Known As:
Comfort Inn Niagara Falls
Niagara Falls Comfort Inn
Comfort Inn Clifton Hill

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