The only good thing about my recent experience at this hotel was the location. The kids enjoyed the pool, but I didn't go in and the pool room was dirty. The cleaning staff was very friendly, but the rest of the staff I encountered were miserable. The girl that checked us in was incredibly rude and tried to charge us for parking, even though we told her twice that we didn't have a car. The room was clean, but smelled like wet dog, and since we couldn't open the windows we were stuck with the odour the whole time we were there. The heater was out of date and the room was either freezing cold or boiling hot; we stayed for two nights, and both nights I woke up at least 2 times either drenched with sweat or shivering. One of the room keys didn't work, and on the day we left I got 2 separate calls from the front desk saying that if we didn't leave they would have to charge us for an extra night, even though we had confirmed that we would have a later check-out time.
Also, the room didn't have a mini fridge. I don't know if this is standard with Comfort Inn rooms, but I can say that even in the sketchiest, low-budget, independently owned motels that I have stayed at I have never had a room without a fridge.
I wasn't expecting a five-star experience, I know the Comfort Inn is far from the Ritz, but even by budget family hotel standards it was terrible. It's the little things that make a difference, and these are the things they miss. If a hotel can't even be bothered to give me a tiny bottle of cheap conditioner then I can't be bothered to return.
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- Also Known As:
- Comfort Inn Niagara Falls
- Niagara Falls Comfort Inn
- Comfort Inn Clifton Hill