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“MY FAVORITE PLACE TO STAY IN NIAGRA FALLS” 5 of 5 stars
Review of Crowne Plaza Niagara Falls - Fallsview

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Crowne Plaza Niagara Falls - Fallsview
3.5 of 5 Hotel   |   5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada   |  
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Ranked #33 of 139 hotels in Niagara Falls
Vaughan, Canada
1 review
“MY FAVORITE PLACE TO STAY IN NIAGRA FALLS”
5 of 5 stars Reviewed 2 days ago NEW

Niagra Falls has tons of hotels that cater to everyone and I have visited several good properties and some terrible ones also. Definitely my favorite place to stay is the Crowne Plaza. It is a well aged hotel with warm vintage architecture, but extremely well kept. It maintains an antique charm and has all the ammenities of a brand new hotel. The view on the upper floors are just down river of the falls making it picture perfect for both the Horseshoe and the American falls. It is connected to the casino, the waterpark and adventure city making it ideal for families, especially during the Canadian winter months. The staff and service are over the top and they cater to every need and desire. I have been there for several mini vacations this year and will be back soon.

Room Tip: Higher floors on the falls side have the best view. If you are a Marilyn Monroe fan than ask for he...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Glamorous old Hollywood feeling. Great location. Incredible view. Super staff. I can't wait to visit again. An all around great hotel. It made a last minute trip one that my husband and I won't soon forget.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is an older hotel with charm and character. Some of the public areas are a little shabby but this does not detract from the overall experience. We were upgraded to a room on the 11th floor, accessed by a private and bumpy lift! The room was furnished in an old fashioned, cosy style but best of all had a balcony with an amazing view of the falls. At turn down, a complimentary bottle of wine was delivered (thanks to my husband's platinum ambassador status), which we enjoyed on the balcony, whilst watching the fireworks over the falls. Staff members were friendly and efficient and the room was clean and well maintained. Great place to stay for a short break.

Room Tip: Get a falls view room with balcony on 11th floor
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 5 days ago
Dear Racoon12345,

Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagra Falls - Fallsview.

We are thrilled that you enjoyed your time with us, and truly hope you will join us again in the future.

Joseph Legace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshkosh, WI
Top Contributor
55 reviews 55 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment that we arrived at the hotel we experienced incredible service from the Front Desk and the bellmen. We had requested a Falls View on the 10th floor. This is the most fantastic accommodations in Niagara. Not only do you have floor to ceiling windows overlooking the Falls, but the patio with a table and chairs to enjoy a glass of wine made this a Perfect Stay. We asked for a refrigerator and it was in our room within ten minutes. The comfort of the bed and room surpassed our expectations. We had dinner at the hotels Rainbow Room which was also fantastic (See our review). This was our first time to Niagara, but in the future we will be back and this is the only place we want to stay.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 1 week ago
Dear Cabo_Bob_and_Harriet

Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We are delighted that you enjoyed your experience with us, and trul appreciate your valuable feedback.

We hope you will join us again in the near future.

Joseph Legace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The place is nice, and the bedrooms are nice, however I did leave a dress shirt and a jacket in the room, I was the last one out, and then I called back to see if it was there, nope. So I lost two expensive items of clothing to a maid presumably.

Stayed September 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 5 days ago
Dear Austin L,

Thank you for taking the time to provide us your feedback on the Crowne Plaza, Niagara Falls - Fallsview.

We truly apologize for the inconvenience you experienced with your missing items. We invite you to contact our Executive Housekeeper, who would be more than happy to assist you with your inquiry. She can reached at rosev@niagarafallshotels.com.

Again, thank you for your time, feedback and patronage.

Joseph Legace
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pendleton
Top Contributor
109 reviews 109 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

It's all about the location. From street level we were able to get where we needed to go easy enough. We had a Falls view room that was acceptable, and we could see the fireworks. It would have been nice to have the resort fees explained better. We went a day without wifi access and truly were paying for it. Cleaning on the 7th floor was very slow. We stayed 2 nights & after our first night we did our activities only to come back to the room at 4:30 & no one had been to our room. A little frustration at this point so we just placed the do not disturb sign. On the day of checkout we were up but we got a knock at 9 am to see if we were there. That was way different from the previous day. At street level in a vehicle trying to find the location for the first time was difficult. Now we are aware that Hershey is attached so the Hershey kiss made it easier to identify. We would still stay again

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 1 week ago
Dear Misty A,

Firstly, thank you for taking the time provide your feedback on the Crowne Plaza, Niagara Falls - Fallsview.

We are truly sorry that you were not advised of our resort fee. We will follow up to ensure all of our colleagues are communicating this appropriately.

We hope you will join us again in the future.

Joseph Legace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

I went on a trip with my church at all i can say is wow the people were so nice and it was great that the water park was attached and i loved the starbucks too. what ever we asked for the people were really friendly cant wait to come next year. and the rooms were great we had 5 people in the room and it fit us perfectly. and you could see the falls out our window.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joseph_Crowne_GM, General Manager at Crowne Plaza Niagara Falls - Fallsview, responded to this review, 1 week ago
Dear Joyce T,

Thank you very much for taking the time to review our hotel: the Crowne Plaza, Niagara Falls - Fallsview.

We were delighted to read that you enjoyed your time with us. We hope you will join us again in the future.

Joseph Legace
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Niagara Falls
#21 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Niagara Falls - Fallsview 3.5*
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza

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