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Crowne Plaza Niagara Falls - Fallsview: Traveler Reviews

3.5 of 5
5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
Ranked #24 of 138 hotels in Niagara Falls
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697 reviews from our community

Traveler rating
    308
    182
    98
    59
    50
See reviews for
Families
239
 
Couples
289
 
Solo
29
 
Business
55
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Delhi, Ontario, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great night's sleep”
4 of 5 stars Reviewed January 6, 2013

Our family enjoyed this hotel this past weekend. Our bed was comfy, the room was clean and the staff were very friendly. The main man Carl was FANTASTIC! He helped us with an obscene amount of luggage ( there were 11 of us) and gave us great suggestions for restaurants and activities. The only complaint of the hotel was that we had breakfast in Massimo Capria's dining room and the temperature was HOT. The sun was coming in the windows ( which is lovely in January) but without shades the heat of the sun was unbearable..it made us finish our breakfast quickly, and we were all uncomfortable and sweaty. We would have loved to linger. However, overall our experience was great and we were able to walk all over Clifton Hill.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kincardine, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“Good wedding, poor rooms”
3 of 5 stars Reviewed January 6, 2013

Wedding was held at adjacent Sherton which was well done. Guests booked rooms at the Crowne. Rooms are small and dated. Beds are less than adequate. We were on the 4th floor so the ourside speakers blaring rock music until midnight were annoying. You are paying for proximity to Clifton Hill. Whoopie! Staff are excellent.

Room Tip: Guests booked on the 6th floor did not hear exterior speakers or traffic noise.
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
Top Contributor
90 reviews 90 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
“Superb views, ideally located”
5 of 5 stars Reviewed January 4, 2013

This is a superb hotel, very close to all amenities including the Falls within easy walking distance. Fantastic views of the falls from the Restaurant. The staff were all friendly and helpful and nothing was too much trouble, always helpful with advice. Our room (being upgraded on arrival) overlooked the Rainbow Bridge, the American Falls with the Horse-Shoe Falls in the distance. Easy walking into the town with plentiful pubs, restaurants. We had a great time the main reason was a holiday also participating in the Niagara Falls International Marathon, the buses to the start picked up right outside the hotel in Fallsview. Easy walk across the Rainbow Bridge into the America Falls National Park, fantastic scenery and walks around. Easy access to the water park, has it's own pool and exercise area. You have to pay extra for internet access in your room but you can use the courtesy computers in the room next to reception for free at certain times. Overall very impressed and would recommend and stay again.

Room Tip: Try to upgrade to rooms at the front of the hotel on the upper floors for exceptional views of the f...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice, but not worth the price”
3 of 5 stars Reviewed January 3, 2013

I stayed here for 2 nights on an unplanned trip to Niagara Falls for new year's eve. I had originally picked this hotel because I wanted one close to the rainbow bridge, and this is the first one I came across. The front desk staff was very friendly during check in, but the prices had been hiked for new years (which is understandable) and i ended up paying $350 a night for a room with one bed when I got to the room I was disappointed to find that the room was quite smaller than what I expected although it was very clean and the bathroom/shower was nice. I ended up having a nice stay along with a good fresh breakfast in the mornings and the overall hotel was very clean, and the attached casino was wonderful ! I would return to stay here again but the prices would have to be lower. and if you are looking for something close to the rainbow bridge I would look at some other options first including the Sheraton next door.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Ontario
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
“Nice vintage hotel”
5 of 5 stars Reviewed January 2, 2013

I took my son there for easter break and we spent there 2 night in april 2012. Parking is a little hard to find and sort of inconvenient and expensive but the location is excellent. Close to everything from restaurants to the falls. We got an upgrade for no extra charge and front desk also informed us that we can get waterpark tickets on promotion from them. Loved the view from our room especially the bathroom was fun. We could see the falls while having a shower. We were on the 6th floor but we could hear the music at night that a live band was playing at a nearby restaurant. Waterpark was a lot of fun and enjoyed that we could go up inour robe in he elevator and just walk right in no need to go out. Bed was very comfortable with lots of pillows. Front desk is very attentive to your needs and efficient. I would go back again if the price is right.

Room Tip: Higher floor looking at the falls.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Niagara Falls
#22 Family Hotels in Niagara Falls
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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