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Crowne Plaza Niagara Falls - Fallsview: Traveler Reviews

3.5 of 5
5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
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Crowne Plaza Niagara Falls - Fallsview
Ranked #24 of 138 hotels in Niagara Falls
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697 reviews from our community

Traveler rating
    308
    182
    98
    59
    50
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Families
239
 
Couples
289
 
Solo
29
 
Business
55
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cornwall, UK
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
71 helpful votes 71 helpful votes
“Good old style Hotel with Character”
4 of 5 stars Reviewed November 8, 2012 via mobile

This is an old hotel with some real character. If you are looking for a modern hotel dont book this one as you will be disapointed but the Sheraton next door will suit you.

The hotel entrance/lobby is very grand and looks fantastic. Our room was on the 9th floor with a nice view of the falls.

All of the staff were very helpful throughout our stay and our room was not huge but plenty big enough for two adults and two children.

Our rate included breakfast which was a real bonus and served in the restaurant on the 10th floor with amazing views of the falls.

The hotel is linked to an excellent indoor water park but the admission price is VERY expensive even with discount given to hotel residents.

We really enjoyed our stay in Niagara but if you are planning to come be prepared to spend a lot of money as everything is extremely expensive compared to everywhere else we stayed in Canada. Such a shame as i am sure it must put people off returning.

If you are coming to this hotel make sure you book a falls view room as car park is not very attrsctive to look at!!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Stuh01 about Crowne Plaza Niagara Falls - Fallsview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“A Romantic Piece of History”
4 of 5 stars Reviewed November 5, 2012

We stayed here in April and the hotel was only minutes by taxi from the train station
and a very short walking distance to the falls.
The building is a classical example of beautiful turn of the century architecture.
The staff were helpful and the rooms all had amazing views to the falls.

Room Tip: We had a room on a high floor and paid a little extra for a room closest to the Horseshoe falls, th...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask FrangipanniBrisbane about Crowne Plaza Niagara Falls - Fallsview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Crowne Plaza, Niagara Falls”
3 of 5 stars Reviewed November 5, 2012

I stayed at this hotel for a conference that my organization was hosting. My room was on the 12th floor with a wonderful view of Niagara Falls. The room was small but contained all the comforts of home. I especially appreciated the warm to hot water for the long showers that I take. Very soothing before the hectic day commences.

Room Tip: the rooms with a view of Niagara Falls are at the front of the building. It's worth the extra d...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Anita D about Crowne Plaza Niagara Falls - Fallsview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Great view of falls”
4 of 5 stars Reviewed November 5, 2012 via mobile

Stayed here twice during a coach tour.
First nights stay was in a room with a decent view of the falls. Room was clean and bed was really comfy. Only downside was it was really warm in the room, the air con didn't seem to work, but I didn't mind opening the window and falling asleep to the noise of the falls.
Second visit and we were given a room at the back of the hotel with a view of the car park. Room was clean and seemed more spacious than our other room at the front. The bathroom was smaller though and lacked an extracter fan. Bed wasn't as comfy as before.
My wife and I both enjoyed our stay, the hotel gives the impression of grandeur.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Birdbrain72 about Crowne Plaza Niagara Falls - Fallsview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“They warned us that the hotel was old and the rooms were small........”
2 of 5 stars Reviewed November 5, 2012

Stayed at the Crowne Plaza as part of a Thomas Cook escorted tour of the east coast of the US and Canada. We were greatly looking forward to staying at this hotel as its position was perfect, especially as we had paid extra for a falls view. Our Tour Manager did warn us that the rooms were not as big as the standard modern US and Canadian hotel rooms we were used to but we were not worried. However when we checked into our room we realised that the bathroom was so small and the loo so badly positioned, wedged as it was in the corner of the room, as to make the thing unusable. Now, I know my old dad used to call me a girl who was well covered but even my slim husband had to take the loo roll off the wall in order to be able to wedge himself onto the loo for the necessary function. We immediately asked for a change of room and we were offered a disabled room which the receptionist 'talked up' saying what a lovely room it was even though it had no falls view. The member of housekeeping who helped us move whispered in our ear that the room we were going to was not nice but, by this time we were so exhausted, we just wanted to get settled. When we arrived at the new room we found a room that had a bigger en suite but the room overlooked the indoor swimming pool, so no
natural light and when we opened the curtain, there was a chap looking at us as he laid on his lounger! To make matters worse, the light of the pool stayed on well into the night and illuminated our room like Blackpool! The following morning my husband went back to reception to complain about the terrible room we had been given and the dishonest receptionist who had said what a lovely room it was. My husband is a very controlled chap but when he gets angry, he is not to be messed with. The upshot was that, finally, we got a big, falls view room with an en suite big enough for my posterior. Oh happy day.

Room Tip: Make sure you ask for a room with an adequate en suite and don't let them put you in a room over...
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jean H about Crowne Plaza Niagara Falls - Fallsview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Crowne Plaza Niagara Falls - Fallsview

Also Known As:
Crowne Plaza Niagara Falls - Fallsview Hotel
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Address: 5685 Falls Avenue, Niagara Falls, Ontario L2E 6W7, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Business Center Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotels in Niagara Falls
#22 Family Hotels in Niagara Falls
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Classic elegance at the Falls. The AAA/CAA rated 3-Diamond/4 Star fallsview hotel is located directly across from Niagara Falls, in the heart of the tourist district. The Crowne features indoor connections to Casino Niagara, Fallsview Indoor Waterpark, and the attractions, entertainment and dining options located on the 20 acre Falls Avenue Resort. A getaway at the Crowne is a rewarding experience in part a result of first class amenities, spectacular fallsview guestrooms & suites, and exquisite fallsview fine dining at The Rainbow Room by Massimo Capra. ... more   less 
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