I booked my stay at the residence inn, for my most recent trip because they had really great rates and appeared to have all the amenities that I would need to prepare my presentation for work by the next day.
The room was very spacious and was equipped with cooking utensils, cutlery and a hotplate. However, the rest of the hotels amenities are in a very sad state as in disrepair. I was surprised to find that the fitness studio had only one machine that was in working condition, the other two namely a 2 treadmills and 1 elliptical were "out of service." Not only that, the TV would not turn on!
The staff here are VERY rude, unprofessional, have no understanding what customer service means. If you plan to stay here for the cheaper rates, expect to be treated as a bother for your entire stay. I travel around a fair bit for work and staff here are one of the most uncompromising and inflexible that I have ever met.
I'm writing this review because the last straw was when I finally settled in to get to my work, I realized that they actually DO NOT HAVE wireless connections in the rooms. They have a pretend wireless connection that do no more than show up momentarily in the computers local connections, but as far as connecting you to the internet, Forget it! When I called guest services they rudely informed me that I should call IT/Tech support. I asked if they could send someone to attempt to fix the problem, I got a resolute NO. So I called the 1800 number, and was told that I was now connected albeit to an insufferably slow and totally useless internet connection.
At which point, much to my dismay, I went looking for an ethernet cable that I remembered seeing in the closet. I remember thinking why is this here? I finally figured out why, it’s because the hotels solution to the non-existent wireless internet if to provide every room with an ethernet cable along with IT/Tech support service.
All this to say, don’t expect to have wireless internet here and this is a horrible place for students and or working professional that rely on the internet to be productive. If you insist on working here, expect to be chained to your desk while you do so.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 10, 2012
Report response as inappropriate
Thank you for your review. We appreciate your business. It is with great regret to hear that you did not thoroughly enjoy your stay. We...
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.