My wife and I travel extensively. This hotel was absolutely horrendous. Firstly, we were told that the pool and hot tub were closed, but we could go next door to use theirs (it was -20 so really not an option soaking wet). We went up to the room ,relaxed and went to bed early as we had a 6:30am shuttle to catch our flight. There was a fire alarm at 10pm that was a false alarm ,but the alarm went for over half an hour. Not the hotel's fault, but nonethless, not great. When we called down to front desk, the clerk said, we know, what time do you want your wake up call ? He spoke before we even had a chance. Our wake up call was already requested, which then made us worry. The beds were hard and pillows uncomfortable as well. The wake up call never came, so luckily we were up. We went down to breakfast at 6:10...they were empty on bacon, eggs and yogurt and was not re-filed by the time we left for our shuttle--so, no breakfast, or none refilled we could have. The shuttle was way overcrowdded, we were lucky to be on the shuttle,others were told to wait for the next one. On the way home, we waited over 40 minutes for the shuttle, called the hotel twice, was told 10-15 minutes the first time. When we called back, we were put on hold, then transferred to reservations who said, well, just go to pole S5. We had been there 30 minutes at this time. The customer service was aweful all around and they truly could care less.
You can find much better for the money, especially in the airport hotel area..and they might actually put breakfast our for you !!
- Official Description (provided by the hotel):
- NEWLY RENOVATED THROUGHOUT. Fairfield Inn and Suites Toronto Airport is located at 3299 Caroga Drive, Mississauga Ontario.We are conveniently located less than one mile from Toronto Pearson airport via our free 24-hour dedicated shuttle service, this airport hotel is also near to all major highways, the International and Congress Centres as well as a large number of businesses.Easily accessible to downtown Toronto. ... more less
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- Also Known As:
- Fairfield Inn And Suites Toronto Airport
- Fairfield Inn & Suites Toronto Airport Hotel Mississauga
- Fairfield Inn Toronto Airport
- Fairfield Inn Mississauga
- Fairfield Mississauga
- Mississauga Fairfield Inn
- Fairfield Inn & Suites Toronto Airport Mississauga, Ontario