We ended up staying at the Delta after Air Canada delays caused us to miss our connecting flight. We were cranky and tired and the front desk staff were incredibly welcoming, fast and informative. We appreciated that food service went until 1a.m. and that the prices were very reasonable. After a long day of travelling the ability to have a late dinner without leaving the hotel was well worth it. Even the typically overpriced hotel breakfast was delicious, filling and worth the money. The bed was comfortable and the room was spacious. However, the bed was incredibly creaky, even rolling over in bed caused a lot of noise. It was actually disruptive. We were only there one night but the courtyard looked really pretty and it was nice to see they tried to maintain a lot of greenery in a potentially industrial looking area.The next morning's shuttle ride to the Airport was the highlight of our stay. The shuttle driver Kelvin provided better service than I have ever received from a shuttle driver. He was personable, complimented us, seemed genuinely interested in us and defined excellent customer service. This compared to our silent shuttle driver the night before (nothing wrong with that, but far more common) was a welcome and special change. We arrived at the Airport far less grouchy even in our clothes from the day before thanks to Kelvin. Delta made the right choice hiring him!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience at our hotel with us. I am sorry that you had to interrupt your travels for one day due to a flight delay but I am happy that we had an opportunity to welcome you. It sounds like you had a pleasant stay and enjoyed our facilities and services. I am, however, particularly pleased that Kelvin provided such excellent service. I will ensure that he sees your comments and that he is recognized for his efforts.
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I hope that your travels will bring you back to our area in the future and that you will visit us again at Delta Toronto Airport West.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.