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“Excellent service” 4 of 5 stars
Review of Toronto Airport West Hotel

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Toronto Airport West Hotel
3.5 of 5 Hotel   |   5444 Dixie Road, Mississauga, Ontario L4W 2L2, Canada (Formerly Delta Toronto Airport West)   |  
Hotel amenities
Ranked #22 of 59 Hotels in Mississauga
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent service”
4 of 5 stars Reviewed May 10, 2013

Have stayed here several times. Staff is always very friendly and accommodating. Robert that works in the restaurant and lounge is especially very nice. Rooms have been updated. Convenient location to the airport.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 14, 2013
Thank you for posting a review following your visit to our hotel. Great to read that you once again had a pleasant stay with us and that you enjoy our 'Delta Hospitality'. I will make sure to forward your message to Robert; we are very fortunate to have him in our team. Thank you for your loyalty! We look forward to welcoming you again at Delta Toronto Airport West.
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511 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
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English first
london, ontario
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 9, 2013

We booked this hotel for one night before a flight out of Toronto. They offered free parking for the duration of our trip which was great. The room however left much to be desired. When I booked this hotel I read that some of the rooms had been redecorated. I sent an email requesting an updated room and was told I would have to pay extra. I thought this was ridiculous and since we were only staying for one night it seemed like a waste of money. The lamps in the room were all askew, the curtains were dingy and the furniture had stains. The beds were fairly comfortable but the walls in this place are paper thin which made it very difficult to get any sleep. We could hear everything from the hallways and surrounding rooms. The shuttle airport shuttle service was very good so that was a bonus. I would not stay here again as there are many other hotel options available in this area.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 14, 2013
Thank you for your review of our hotel. Please know that your feedback is important to us as it helps us identify areas of opportunity! Your comments have been forwarded to the managers concerned and we will ensure that your concerns are addressed. I am very sorry that we failed to meet your expectations but I hope that you will give us a chance to welcome you again at Delta Toronto Airport West.
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Winnipeg, Canada
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 8, 2013

This hotel needs a refresh in a major way. Lots of wear showing. Some examples...
-toilet flush mechanism could use an adjustment.
-display on electronic alarm clock too dim to read.
-carpet in room showing stains and wear
On the other hand, the staff were attentive and friendly
Sure would be nice if they ran a shuttle to a shopping mall.

Room Tip: Hallways are long so ask for one close to the lobby end if that is what you like.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 13, 2013
Thank you for sharing your feedback following your recent visit to our hotel. I am very sorry that your guest room did not meet your expectations, but I appreciate that you pointed out the deficiencies. Your comments have been forwarded to the departments concerned and we will ensure that these issues are addressed. Great to hear though that our team left you with a positive impression. We hope that you will give us an opportunity to welcome you again at Delta Toronto Airport West.
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Waterford, MI
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 5, 2013

I stayed at this hotel for two nights while I was in town to speak at the Living Arts Center. The hotel is very clean and the staff is very friendly and helpful. WIFi is rather spotty and only available below the fourth floor. This is a nice place to stay if you don't want to get downtown. Cab fare to downtown is ~$60 each way so I wouldn't stay here if you want to spend more time in the city. Very close to the airport and the hotel provides a free shuttle to and from there.

Room Tip: Odd numbered rooms face north and toward the airport but no noise issues.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 9, 2013
Thank you for this favorable review of our hotel. We are happy to read that you enjoyed your stay with us and that our facilities and services met your expectations. Our team and I look forward to welcoming you again at Delta Toronto Airport West.
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Windermere, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 3, 2013

I have been traveling for many years and never had an experience like the one staying at the Delta Toronto Airport West. We returned from our trip in March 2013 only to find our vehicle gone.
We were tired and looking forward to heading home. After walking the whole 5 floors in the parking garage it was not to be found. Went back to the lobby and the personal there were very helpful and offered a comp room. The police came in the morning and took the statement from us, then telling us that it was not an isolated instance. We then had a comp breakfast ( once again the management and staff very nice). After talking to the manager we went over to the rental company right across the street. They also said that only two weeks prior another couple were in and had there car taken from the same hotel. The hotel said that it was patrolled periodically, but in a garage that has only one way in and one way out it should have never happened. Would I stay here again??? No. I don’t usually post but I do intend to try and get this experience on as many travel sites as possible. so that travellers are aware.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 8, 2013
Thank you for posting this review and for giving us the opportunity to respond.
We are truly sorry that your vehicle was taken from our parking garage during your absence.
In the last few years, hotels in the airport area have seen an increase in vehicle theft. At Delta Toronto Airport West, we have been working closely with a security company and the local police, in an attempt to avoid such incidents. It is very unfortunate that our efforts failed in this case. I can assure you that we have revisited our processes and we will continue to do all we can to ensure the safety of our guests' property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed May 1, 2013

Again this year, this hotel excelled at serving our music festival, FilKONtario, in so many ways. The function space was excellent, the banquet very well handled with good food, and the value for money of the comfortable rooms much appreciated by our international crowd. I want to particularly thank the front desk and the maintenance staff for serving us again so well, and we'll be back next year.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, May 3, 2013
Thank you very much for posting a review and for giving us 5 stars! Great to read that you had another successful stay and a good weekend with us! I have shared your feedback with our teams and everyone echoes my sentiments: it is always such a pleasure having your group with us! We are grateful for your loyalty and look forward to welcoming you and the whole group back to Delta Toronto Airport West in 2014.
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Toronto, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 21, 2013

We stayed at The Delta prior to flying out for vacation. It was so easy and wonderfully priced. We paid $125 to stay overnight + parking for a week. Our flight left at 6am so it was great. They have shuttle that leave every half hour, and you just ahve to call the hotel once you land for them to pick you up.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, April 29, 2013
Thank you for posting a review of your recent stay at our hotel. I am glad to read that you had a good experience and were able to take advantage of our extended parking offer and shuttle service. We hope that you will visit us soon again at Delta Toronto Airport West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Toronto Airport West Hotel

Address: 5444 Dixie Road, Mississauga, Ontario L4W 2L2, Canada (Formerly Delta Toronto Airport West)
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Toronto Airport West Hotel 3.5*
Number of rooms: 297
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Also Known As:
Delta Toronto Airport West Hotel Mississauga
Delta Hotel Toronto
Delta Mississauga
Mississauga Delta
Toronto Airport West Hotel Mississauga, Ontario

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