I booked this hotel using my air miles so had significantly low expectations since, typically those that make the list of eligible hotels are of a lower rating. From the moment the shuttle picked us up at the airport, we were impressed! The driver gave us a play on play of all the amenities available within the hotel as well as in the surrounding area. Once we arrived, check-in was expedient...now here is the first issue we had with the hotel...we were assigned a room and upon opening the door, it had NOT been cleaned and there were wrappers on the desk, bed was unmade, garbages full etc. We flagged a cleaning crew member closeby who immediately opened the CLEAN room next to it for us, and asked us to swing by the front desk for a new key. The lady at reception apologized and gave us the new key. We chose to have supper in hotel restaurant and this brings on issue number two...the meal was, at best, average but totally overpriced. I would not mind paying $80 for a supper(with no alcohol) if it was delicious but unfortunately this really was not the case! The beds were comfortable and again the shuttle back to the airport in the early morning was fine. All in all, I would stay here again, but would NOT eat at the restaurant.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your feedback by posting a review. I am very pleased to read that you were impressed with our shuttle service, both to and from the airport. However, I apologize in behalf of our team that you were given a room that had not been cleaned. I can only assume that there was a communication error between Housekeeping and the Front Desk but we will certainly investigate this matter. I will also inform our culinary team of your comments with regards to our restaurant.
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Thank you again for your valuable feedback! Our team and I look forward to welcoming you again at Delta Toronto Airport West.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.