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“Fine place to stay” 4 of 5 stars
Review of Toronto Airport West Hotel

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Toronto Airport West Hotel
3.5 of 5 Hotel   |   5444 Dixie Road, Mississauga, Ontario L4W 2L2, Canada (Formerly Delta Toronto Airport West)   |  
Hotel amenities
Ranked #22 of 59 Hotels in Mississauga
Top Contributor
60 reviews 60 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
“Fine place to stay”
4 of 5 stars Reviewed January 24, 2013

As this hotel is in an industrial area, the only reason to stay here is the hotel's proximity to the airport.

The staff was very helpful. As others have noted, the standard rooms are quite small, but okay for one person. Bed was comfortable, heating unit was very quiet, plumbing worked fine, no noise from other rooms, clean rooms, and that's what's important. Hotel is a bit dated looking, but not a big deal. Business center in the lobby with two computers is very convenient, and the Toronto Globe and Mail and the National Post complimentary.

We did not eat at the restaurant. Food may have been good, but seemed very high priced, e.g. $20.00 for the basic weekday breakfast buffet. Bar prices very high as well.

There was a coffee stand in the lobby, but the hotel charged for it. Seems odd... this is most often complimentary. There was a coffee maker in the room for coffee. But over a three-day stay, each day there was only one tea packet left, and green tea (who drinks green tea?) at that.

But again, not much in the surrounding area other than an A&W and Subway, so the hotel has a captive audience for food and drink.

Stayed January 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, January 25, 2013
Thank you for sharing feedback of your visit in this detailed review! We are glad to hear that you enjoyed your stay and that our facilities and services met your expectations. Your comments have been forwarded to all concerned and will be addressed by our management team.
Thank you for staying with us. We look forward to welcoming you again at Delta Toronto Airport West.
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511 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 23, 2013 via mobile

This hotel has not been refurbished in 20 years! It's looking really tired. The staff are friendly and courteous but staff can smile so much. A crappy old hotel doesn't improve much with smiles.
Examples of old
1/ No WiFi in rooms, only wired Internet. For $15 extra, you can get a WiFi room. But then no extra plugs available to connect your computer. That for me shows how this hotel is not client focused. It's no longer the 80's when travellers didn't travel with technology that needs power or recharging.
2/ Old TVs as well. Forgot that these still exists in a modern country like Canada.
I'm amazed that Delta allows it brand to be associated to this low business standard which is out of touch with the needs of its clients. I haven't stayed in a Delta in a few years. If this is what one can expect, i certainly will avoid this chain. And anyway this chain will likely not survive and die a slow death.
WAKE UP DELTA HOTELS!

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, February 4, 2013
Thank you for writing a review following your stay at our hotel. We appreciate that you took the time to share your feedback and to point out opportunities to improve our facilities and services.
Delta Hotels and Resorts is currently undergoing an extensive repositioning of the Delta brand. This involves renovating existing hotels and introducing new properties to deliver the most upscale guest experiences in the four-star, full-service hotel category in Canada. We continue to introduce our new Mode guest room which features the most modern design and techno-enabled guest spaces in the Canadian hotel marketplace. By the end of this year, half of our hotels will be renovated with this new guest room product, with the remainder of the chain to be completed by 2015.
Should you decide to stay with us in future, please feel free to let us know when you have a reservation. We will ensure that you stay in a room that is up-to-date and that better suits your needs.
Thank you again for your feedback. We hope that you will give us an opportunity to welcome you again at Delta Toronto Airport West.
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Toronto
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed January 22, 2013

Who wants to come home from a warm vacation to find their car covered under a ton of snow? Delta has a multi-storied parking garage attached to their hotel and their rates were very reasonable. They also included a free shuttle to/from the Toronto International airport (about 20 minues away). They could have included a free breakfast to make this perfect!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, January 25, 2013
Thank you for posting this review! I am glad that our hotel and services suited your needs and that you found our location, parking and airport shuttle convenient.
We hope that you will visit us soon again at Delta Toronto Airport West.
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Calgary, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2013

Stayed here as was very handy to airport. Room was very nice with a bar setup. However, could only watch the TV from the bed, not from the sitting area. Excellent breakfast buffet. Very friendly staff.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 2, 2013

We stayed here on a park-sleep-fly deal from their website. Parked our vehicle the day of our departure, but stayed overnight upon return from our vacation. The location is very convenient & close to the airport. Parking was simple - go park in the covered parking garage & write down your vehicle info for the front desk to have on file. We then paid in full for our night to use upon return to use the parking. Shuttle was efficient & quick. Only waited about 20 minutes to get one. Upon our return we got lucky, as we made our way to the designated "post" outside the airport to call for a shuttle we were able to flag it down as it drove by thus saving us the wait for its return. Front desk staff were friendly & helpful. Asked for late check out as our flight arrived at 2am & was offered 1:30pm. Nothing to really complain about, but since we were Delta members we had originally been told we could stay up to 6pm. No problem since we were up & ready to drive back home by noon, but it could have been annoying if we were more tired. The main reason for the "average" rating is that the rooms are very tired looking & are in need of a refresh. The wallpaper is peeling, the floors are stained & dingy & the bathrooms need a good scrubbing. For the price & amount of time we stayed in the room it was a good deal though & we would likely return again assuming the prices remained the same.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, January 8, 2013
Thank you for posting this detailed review about our hotel and your stay. I am happy to learn that you found our location and our stop-over program, including shuttle and parking arrangements convenient. Our guests' satisfaction is our ultimate goal! We sincerely appreciate that you gave us your feedback and therefore an opportunity to improve.
Thank you for staying with us. We look forward to welcoming you again at Delta Toronto Airport West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
5 of 5 stars Reviewed December 28, 2012

I stayed at the hotel with the SO during our stay in Toronto. We found the staff professional and friendly. Conveniently located with clean rooms No line up to check in/out. Quick shuttle service between airport and the hotel. Would stay again during our next visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, December 31, 2012
Thank you for giving us 5 stars when reviewing our hotel! Great to read that you enjoyed your stay and our services and facilities met your expectations. I am particularly glad that you found our team to be professional and friendly.
We appreciate that you stayed with us and hope to welcome you soon again at Delta Toronto Airport West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timmins, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 26, 2012

Great spot some ten minute drive from Toronto Pearson Airport. Hotel has a complimentary shuttle service from and to airport. The hotel is clean and rooms are modern with comfortable beds. The staff is friendly and one person who stands out at this hotel Nabila who works in the restaurant as she is friendly, very pleasant and helpful with all guests. You can't miss Nabila as she is very charming and always has a nice smile. The morning buffet breakfast is very good.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsAKDeltaTAW, operations manager at Toronto Airport West Hotel, responded to this review, December 31, 2012
Thank you for reviewing our hotel after your recent visit. I am glad to read that you had a pleasant stay and that you found our location and airport shuttle convenient. Thank you also for your special mention of Nabila. We are very fortunate to have her, she truly is an asset to our team.
We look forward to welcome you soon again at Delta Toronto Airport West.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Toronto Airport West Hotel

Address: 5444 Dixie Road, Mississauga, Ontario L4W 2L2, Canada (Formerly Delta Toronto Airport West)
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Toronto Airport West Hotel 3.5*
Number of rooms: 297
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Also Known As:
Delta Toronto Airport West Hotel Mississauga
Delta Hotel Toronto
Delta Mississauga
Mississauga Delta
Toronto Airport West Hotel Mississauga, Ontario

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