I'm normally a big fan of Marriott, and their affiliate chains. This place was an average room rate, and fell a bit short of my expectations. Beware of the hot tub, the chemicals they use in there smell like paint thinner to the point of being noxious, had to bail out after 2 or 3 minutes. The pool was fine though. The shower at the pool level is ice cold, so shower in your room before you go to the pool, if possible. The Lounge was brutally expensive, I bought a round of 5 drinks for me and my colleagues, and it totalled $77.00 before tip, so pick up some bevvies at the booze-mart nearby, and avoid getting stiffed in the lounge. The service is pretty slow as well. Most of the food they do there is micro-waved, so if you are in a hurry to get to a meeting, just hit Timmy's on the way. The bed was definitely not as comfortable as most Marriott's, pillows as well, so if you want soft, or back comfort, you might not get it here. My first morning they knocked on my door for my wake up call, because they said my phone wasn't working. But they didn't tell maintenance about it, because it was still out of order when I got back that day, so I had to fix it myself. They do provide earplugs, because you are right next to the freeway, and underneath the airlines approach line to the airport, so if you need quiet to sleep, don't bank on it either. And the front desk is usually understaffed for the traffic flow, and can be very slow. A safe location, close to airport and the 401, so a reasonable business stayover, but no big deal. Oh yeah, beware the cabbies in the Black cabs, they drive psychotic, and get ticked off when you try to pay with a Credit Card, they are obviously skimming from the Gov't because they made us pay cash twice, out of the five trips we took.
Ask for Rooms on opposite side of Freeway if you want quiet.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 31, 2013
Report response as inappropriate
Thank you for your review. We appreciate your business, and we're glad you chose to stay with us at Courtyard. I regret to hear that your stay with us was not overly satisfying. I have read your comments in their entirety and have done some research on the lounge – I did find a ticket in that amount and the items on it are indeed priced accordingly by market – I am not sure if this is your particular receipt but it is rare that we have such a high ticket and I did find one – if you would like to discuss it with me, I would value that time. As well, I am very concerned about your comments about the city taxi cabs – I can help you with that if given more information. Thank you for your feedback. Safe travels and if you do need assistance with some follow up, please do not hesitate to contact me.
Vali Glover, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.