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“Good hotel with minor issues!” 4 of 5 stars
Review of Hilton Garden Inn Toronto/Mississauga

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Hilton Garden Inn Toronto/Mississauga
3.0 of 5 Hotel   |   100 Traders Boulevard, Mississauga, Ontario L4Z 2H7, Canada   |  
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2x HHonors Points
Ranked #9 of 58 hotels in Mississauga
Kuwait
Top Contributor
59 reviews 59 reviews
42 hotel reviews
Reviews in 28 cities Reviews in 28 cities
87 helpful votes 87 helpful votes
“Good hotel with minor issues!”
4 of 5 stars Reviewed June 29, 2013 via mobile

The Hilton Garden Inn Mississauga is pretty much like every other Garden Inn we have stayed in. The buildings all seem to be identical on the outside with almost identical interiors and layout. The Mississauga hotel has its good and bad points.
Good: rooms were spotlessly clean, location is great for getting into downtown Toronto, great outlet shopping 5 minutes away in Heartland Town Centre, front desk employee who I think was called Melanie (?) forgive me if I am wrong, went out of her way to help me contact Hilton Garden Inn in Ridgefield Park.
Bad: we arrived 45 mins before official check-in time (3pm) and were told we would have to wait for rooms to be available. As we sat waiting, two other groups of guests arrived and were assigned rooms immediately. We finally got our room keys just before 4pm! The beds (small doubles and not queen beds) were extremely uncomfortable and we never located the switch that supposedly adjusts the firmness of the mattress - it just wasn't there. I also wonder why the Hilton Garden Inn never provides a sofa bed for children to sleep on? There was plenty of room to do so, in fact there was enough room for a third double bed! Our son had to share with us and it wasn't that comfortable to do so in such a small bed!
The laundry room costs double what is costs in the US Hilton Garden Inn's and the machine is smaller so three loads ended up costing $14 Canadian to wash and dry.
Breakfast is almost $13 per head and it is very hard to find a deal that includes breakfast at the Hilton!
On our third night we were literally knocked out of bed by the most horrendous noise. The fire alarm went off and at 2am we had to make an emergency evacuation out into the car park. The fire service arrived and at around 2.30 the hotel was given the all clear and we all filed back in but getting back to sleep was particularly hard with all the adrenalin going through us.
On our first night there my daughter accidentally ordered an in house movie ($16) and went straight down to the front desk to ask them to cancel the request. The front desk assured her the request hadn't gone through and no movie was shown. At check-out we were charged ($18) for an in-house movie!

All in all I don't want to mark the hotel down as really it is a pretty bog standard Hilton Garden Inn, it just wasn't our best stay at one this time!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 27, 2013

The staff at this hotel goes above and beyond to make guests feel welcome. From the front desk to the restaurant staff to the housekeeping team, everyone did their part to make my stays here comfortable. I stayed here more than 50 nights this year and I found the rooms to be consistently clean and well maintained. The restaurant food is quite good and room service is quick and well prepared. The lobby is usually quiet and relaxing. The immediate area surrounding the hotel is pleasant and safe and there are several small restaurants and a grocery store within a few blocks. The hotel is close enough to the freeway to be convenient but far enough away to avoid freeway noise.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bob C, Front Office Manager at Hilton Garden Inn Toronto/Mississauga, responded to this review, September 6, 2013
Good day

I truly appeciate your overwhelming acolades about us. I especially appreciate the title "Best Customer Service" as it simply is what we strive for.

Thanks so much

Bob Cullen
Fromt Office Manager
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Miami, Florida
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 25, 2013

Great family experience. A little pricey but its was worth it. The staff were friendly, they provide great breakfast for a reasonable price. The room design is simple but neat. Internet was taking long to load.

Room Tip: Book early
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob C, Front Office Manager at Hilton Garden Inn Toronto/Mississauga, responded to this review, September 6, 2013
Thank you for your kind words regarding our hotel. It's great to hear guests comments in order to improve our services.

Thank you again for taking the time to comment on our hotel.

Bob Cullen
Front Office Manager
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Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 21, 2013

Had to stay here cos of a function near by.. the hotel is far away from the center of Mississauga however it is between 403 and 401.. the staff are friendly and helpful.. rooms are spacious... and there is laundry facility in the lobby.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob C, Front Office Manager at Hilton Garden Inn Toronto/Mississauga, responded to this review, June 25, 2013
Thank you for your review of our hotel. Its is always appreciative to hear from our guests and obtain valuable feedback.

Thanks again and hope to see you on a return visit to the Mississauga area.

Bob Cullen
Front Office Manager
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Delaware
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 15, 2013

This is a good hotel for business. It's nothing fancy, but the room was clean and the shower had great water pressure. The front desk staff is super nice, as is the woman at the bar. I did not have time to enjoy the breakfast, but I can imagine it is good as it was packed every morning of my stay. I would not hesitate to stay here again. It had everything I needed for a work trip.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob C, Front Office Manager at Hilton Garden Inn Toronto/Mississauga, responded to this review, June 20, 2013
Dear tbanana

I hope the next time you visit us you will have time to enjoy our delicious breakfast buffet.

I especially appreciate your comment about our front office team and the bar staff, and I will share your comments with them. Its alsways good to hear the positive.

Thanks again for taking the time to write and see you again.

Regards.
Bob Cullen
Front Office Manager
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Dacula, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 14, 2013

Nice hotel... You can tell the hotel is a little older but over all still pretty nice. The staff was very helpful and speedy at check in and check out. Location is good but need to drive to dine out. Fitness center is small and with a few machines and hand weights.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob C, Front Office Manager at Hilton Garden Inn Toronto/Mississauga, responded to this review, September 6, 2013
Thank you for your review of our hotel. We always appreciate the feedback from our guests. I will for certian share your thoughts to the staff.

Thanks again. See you on your next vist to Mississauga

Bob Cullen
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
1 review
5 of 5 stars Reviewed June 10, 2013

Great accommodations. Rooms were clean and tidy. The food in restaurant was great. Staff were friendly and always helpful. My only complaint is that the internet access was extremely slow. Couldn't ask for better service.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob C, Front Office Manager at Hilton Garden Inn Toronto/Mississauga, responded to this review, June 20, 2013
Dear Stephania T

Thank you for your lovely comments regarding our hotel and services. Specifically regarding our staff. We do take pride in ensuring all expectaions of our guests are exceeded.

I do hope we can be of service to you in the future should you visit Mississauga.

Yours truly
Bob Cullen
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Toronto/Mississauga

Address: 100 Traders Boulevard, Mississauga, Ontario L4Z 2H7, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Mississauga
#10 Business Hotel in Mississauga
#15 Family Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Toronto/Mississauga 3*
Official Description (provided by the hotel):
Please be advised we are currently undergoing lobby renovations. Scheduled completion is December 21 2013. All services still available. ... more   less 
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Also Known As:
Hilton Garden Inn Toronto/Mississauga Hotel Mississauga
Hilton Garden Inn Mississauga
Hilton Mississauga
Mississauga Hilton
Hilton Garden Inn Toronto/Mississauga Ontario

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