We had a newly remodelled suite on the ground floor and except for the fact that the kitchenette had no dishes or utensils, we quite liked it. We did inform the hotel about this lack and they said they would take it under advisement. I hope they do. Our feeling is that there is no point in advertising a kitchenette with the suite if there are no dishes or utensils. We got some from the Golden Griddle restaurant attached to the hotel for a $30.00 deposit which we got back when we returned the dishes and utensils after our three day stay - great staff at that restaurant, btw. Had it been stated on-line that there were no dishes or utensils we could have brought our own. Normally when we go to Mississauga which we do at least once monthly, we stay at the Residence Inn on Creekbank and their suites do have dishes and utensils. Nevertheless, we liked our suite at the Comfort Inn and the convenience of being able to park outside the room. (A small table for eating would also be something to consider.)
With the suite, one gets a voucher for breakfast at the Golden Griddle. We were not informed of this at check-in time and the next morning had to phone and ask if there was a breakfast as there usually is at all Comfort Inns we have stayed at. We were told then that we had to go to the front desk to pick up a voucher. I don't know why we weren't given this at check-in or why we had to go pick up a voucher each morning as opposed to be given three when we checked in.
While we were there, there was an incidence involving a death and we did not think the front desk staff handled it well in advising us of the problem and the need to evacuate. I am sure it is because they were feling stressed and don't usually have to deal with this sort of incident on a regular basis, but they need some training in this regard. There is a way of telling someone of the need to evacuate even if they can't say why and certainly some direction would have been useful. The woman who phoned me I found to be rude, but perhaps she was feeling some stress and panic. I was left not knowing whether to evacuate through the patio door or the hall door and this would have been important if it had been a fire, a gas leak in the area of the building I was in, or a crazed gunman in the hallway. I seemed to be alone in my area of the building and was unsure which way to evacuate and not knowing what was going on, even to a small degree, stressed me. I guess I am the type who can deal better with situations if I am aware of what is happening or, at the very least, have some clue. Nowadays, some training in this type of situation is important for the safety of everyone involved. We were eventually provided with a bottle of water as we sat in the hot sun, but that was all that was offered in the way of compensation. We did not, however, ask for anything else. We did feel bad that the staff had to go through this. It must have been very stressful for them.
The housekeeping staff and the person who seemed to be their supervisor were terrific, especially after the evacuation. I can't say enough about them. The front desk staff should take a page from their book.
On the whole, although the front desk staff are not nearly as friendly and inefficient as the staff at the Residence Inn, we would return, bringing our own dishes this time. Great bed, nice large space and very clean and well-maintained. I hope the suggestions made are serioulsy considered.
The newly-remodelled suites are very spacious and the beds are great.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.