We had an overall good experience at this hotel with a couple of issues.
Checking in, the service was really great. The clerk was friendly and helpful. He said the hotel charges for parking and I said that's fine, even though it was unexpected. I asked where to park and he directed me and took the license plate number.
In the parking lot there are signs everywhere instructing to pay at the machine, so I did, but it was only good for 12 hours and we had about 14 hours until check out. So I went in and asked a different clerk but he said I shouldn't have paid at the machine. This was very unclear and confusing. It should be made clear on check in how to deal with the parking. When I checked out through the TV there was no charge for parking, so I think it's all taken care of.
The other small issue was the pillows on the bed. There are 2 normal pillows and 2 giant square cushions and one small cushion, plus one other regular pillow in the closet. Since there were 2 of us, we called to ask for one extra pillow so we could each have 2 but it wasn't taken care of as easily as I expected. They seemed surprised by the request and even called back to say there's an extra pillow in the closet. We reiterated we needed one more and housekeeping brought it up within 10 minutes.
Other than those little hassles, it was a good stay. The bed was very comfortable. The pool was nice and a good temperature. The shower was good, The location is very close to the airport with a free shuttle we didn't use.
I'd stay again if I was in the area.
- Official Description (provided by the hotel):
- Located across from Terminal 3 of Lester B. Pearson Toronto International Airport, Four Points by Sheraton Toronto Airport features hotel-wide WIFI, free 24-hour airport shuttle, a heated indoor pool, and a 24-hour fitness centre. All of our rooms are furnished with signature Four Points Sheraton Comfort™ Beds and are 100% smoke free. Guests can indulge in breakfast, lunch or dinner at our on-site De Maple restaurant and enjoy a free sample of our feature local craft brew. We’re easily accessible to all the best the area has to offer, including the International Centre, Hershey Centre, Congress Centre, Woodbine Racetrack, Woodbine Shopping Centre, and downtown Toronto. ... more less
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- Also Known As:
- 4 Points By Sheraton Toronto Airport
- Four Points By Sheraton Toronto Airport Hotel Mississauga
- Sheraton Mississauga
- Four Points Mississauga
- Mississauga Sheraton
- Mississauga Four Points
- Four Points By Sheraton Toronto Airport Mississauga, Ontario