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“Reluctant but Pleasantly Surprised!” 4 of 5 stars
Review of Glenerin Inn

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Glenerin Inn
3.5 of 5 Inn   |   1695 the College Way, Mississauga, Ontario L5L 3S7, Canada   |  
Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #1 of 10 Mississauga B&B and Inns
Certificate of Excellence
Toronto, Canada
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
“Reluctant but Pleasantly Surprised!”
4 of 5 stars Reviewed January 26, 2013

Every year, with the best of intentions my friends and family make plans for my birthday. Every year for reasons beyond their control, my special day ends in disappointment. This year I decided to eliminate potential for disappointment and sneak away for a night on my own. I chose to do this at the Glenerin Inn & Spa.

I made the reservation prior to reading any reviews and once I had, and read so many negative ones about rooms and services, I decided to go check it out first (I'm lucky enough to live 10 minutes away).

When I arrived, I was surprised to find the Inn surrounded by condos rather than forestry but once inside none of that mattered. I explained to the GSR that I had a reservation and why I had come by to see the facility first. She was pleasant and showed me everything I asked to see. I did make several specific requests about where I'd like to stay and eat and she happily accommodated. Keeping the 72-hour cancellation policy in mind, I called again three days prior to the reservation to ensure nothing had been changed and much to my delight I learned everything remained as it should be.

I checked in on Saturday and had an incredible massage by Albert who so willingly stayed beyond his scheduled shift to accommodate me. (The spa is barely that - awkward set-up, more like a storage space with everything the hotel didn't knew what to do with crammed in the space...I would caution anybody to book a 'spa getaway' there) I snacked on the wine and generously portioned cheese platter sent to my room by a special somebody. I enjoyed a luxurious sleep (the bed was perfect with the most incredible linens, the bathroom was spacious and had little evidence of the crooked floor as previously described in a review) and woke up to absolute silence.

At 11:30am I met my family in the quaint dining room surrounded by big bright windows and had a great buffet brunch (included the usual 'Sunday brunch' items and a few great additions including shelled oysters and mussels). The server at brunch was very attentive until the end when, consistent with other reviews, I had to go track her down to pay the bill

My only 'complaint' was that the housekeeper used her key to enter my room without knocking and explained she didn't realize the room was occupied. While it was a pleasant exchange, there was no reason for that to have happened. Although it was more of an annoyance than anything else, I did call the front desk and explain the encounter. The GSR was very apologetic spoke with her supervisor and promptly followed up with me again - I greatly appreciated her eagerness to bring resolution to my concern and excellent customer service.

With that all said, it was my best birthday yet and The Glenerin Inn will be my new local escape!

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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193 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2013

This hotel is one of those hidden gems that you'll enjoy re-visiting once youve sampled what it has to offer!
Spa services are also excellent and reasonably priced.
Can't go wrong with this place, always seems to impress me!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2013

Last month stayed here for 3 days with my wife whilst visiting family nearby. Beautiful hotel and we had a large, recently decorated room styled in keeping with the hotel's cosy charm. Lovely furnishings and bed- very comfortable.
Also it was nice to see the fire lit in the lobby.
We did not eat-in apart from breakfast which was high quality and with service to match.
Highly recommended.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 15, 2013

Beautiful, warm and cozy place perfect for catching up with the girls over afternoon tea. The tea sandwiches, desserts and scones were scrumptious - could have had 5 more scones (although glad I didn't). They were the best part of the Afternoon Tea. The room we were in was very intimate and only had one other family in it with a roaring fireplace in the corner. The background music was soothing and not over powering. The only disappointment I would say is that Im used to going to tea rooms where they offer you the actual tea leaves -this place just offers regular tea bags. But this was quickly forgotten once the delightful sandwiches came. The service was good - nothing over the top, but pleasant. We didnt actually stay there, but now since Ive been there for Tea if I need accommdation in that area, I will definitely think about it.

Room Tip: Ask for the room with the fireplace - it really adds to the ambiance.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Top Contributor
54 reviews 54 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

3 of my girlfriends and I had a very relaxing getaway at the inn, and had a wonderful time! Everyone loved it... Where to start : The rooms were updated and gorgeous! And, as an FYI, we have high expectations. We booked two suites, each having two queen beds. One suite had two separate bedrooms and and two bathrooms - Room 217. Again, both suites well appointed. We loved our beds, and they were great to sleep on. One thing we commented on was the silence in our rooms. We did not hear a thing from the hallways, and the entire inn had a feeling of peace and serenity. Being girls night in, we bought apps and wine. Staff very accommodating and brought us wine glasses, dishes, cuttlery. We had a wonderful breakfast, served by David, in the late morning. David brought us platters of bacon, sausage, toast, and menu was Extensive. Omelettes made to order, unlimited toast, and just basically whatever we wanted was provided. We would have loved to stay longer and enjoy the grounds, and all the quiet cozy corners of the inn, but real life beckoned. We would recommend it, and we will go again! One thing to note, January,Feb, March is their quiet time, so perhaps a good time to go as staff attentive and polite. But I am sure it would be the same any time of year. Thanks for the great night, Glenerin!

Stayed January 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 4, 2013

My husband and I booked New Years Eve at the Glenerin Inn, Mississauga. Room was lovely and bed very comfortable but the food and service was terribly disappointing. Server was incredibly inexperienced, food was cookie cutter boring and the atmosphere non-existant. Our server rushed us through the courses and cleared the table while we tried to enjoy our dessert (I think she had somewhere to be). We were awkwardly seated across from each other at a large table that would seat 6 (there were 2 of us) in an echoing banquet room along with other couples at similar tables. We felt like we were unexpected guests at a bad wedding and not once did a host or manager ask if we were pleased. No decor, no atmosphere, no service...don't expect what you see or read on the brochure. I emailed the general manager with my concerns and all he did was express his disappointment and offer a brunch or dinner for 2 in only Jan...not even an apology which was all i wanted. I politely delclined his offer as this place is not worth a free anything.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason M, General Manager at Glenerin Inn, responded to this review, January 7, 2013
Dear Readers,

The experience that is being described here was very atypicaly of the rest of our guests experiences on New Years Eve. I received many accolades from other guests regarding service, ambiance, food quality and room experience. I did respond to this guest in a separate email highlighting my disappointment that they were not pleased with their food and beverage experience and offered them an opportunity to dine with us again to make up for their poor experience on New Years Eve. They declined and subsequently wrote this review. As an Inn we are taking her comments constructively to improve on our future guests experiences. Also, for the record we do not do bad weddings at the Glenerin Inn and Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 12, 2012

I booked a night away for my husband and I to reconnect without the distractions of two kids. I have to say I was a bit embarrassed once we arrived, as I had built the Glenerin Inn up to be this beautiful inn with first-class facilities and service (that's what the website portrays).

Unfortunately the inn misses the mark on both accounts. The inn is, quite frankly, tired and needs a whole lot of money dumped into it. The inn is a series of small rooms and we couldn't quite figure out what some of the rooms were used for. The room where we ate dinner was very odd. It had no windows except for a patio door type thing that was covered with curtains. Dark paneled wood covered the walls, but it just looked dingy rather than stately. There was a large fireplace, but there was one tiny little log burning in it, and it looked ridiculous. The whole dinner was a bit bizarre. We were put at a small table in front of the 'fire'. The atmosphere was non-existent. If there hadn't been a couple of other tables full of people in the restaurant it would have been even worse. The wait staff were o.k., but the two ladies serving us always seemed to be a bit 'not there' when talking with us - hard to describe and put a finger on the problem. The food was inconsistent - I had roast duck which was fabulous, but my husband has a steak that had no flavour whatsoever. His soup was bland, my appetizer - a quinoa-stuffed red pepper was actually quite nice. I guess I got the better of the two meals. The main course took over an hour to come out - when my husband went searching for the waitress to ask where our meal was, he couldn't' find her so he went to the front counter. They said they would find out where it was and a minute later the waitress said it would be out in three minutes. Fifteen minutes later she came out to tell us the chef had an accident in the kitchen. I asked if he had been hurt and she said, no...he's just had an accident. Very strange all around...

The room was not what we expected. It was very small and not as high-end as the website portrays. The floor in the bathroom was slanted so when I went to sit on the toilet my balance was off. The toilet roll holder was falling off the wall. The vanity mirror looked like something you would buy in Walmart. The sink had no where to put anything (the sides were slanted so every time I tried to put something like a hairbrush on the side it would fall into the sink). It was very awkward. The shower however was hot and had good pressure. The decor in the room was odd. They were going for the classic antique look, but the side table was an old dated desk with an even older Walmart lamp plopped on top of it. There was a tiny ice bucket, but no glasses in the room. We had to ask for them, and when my husband went to the front desk to ask for them, the woman looked at him like he had two heads. The bedding was nice, but the bed itself was quite small (my husband is 6'4") so there wasn't much room to spare.

When we arrived we asked if there was a bar where we could go for a drink before dinner. There is no bar. The next morning the front counter staff told us we could have brought our own wine downstairs and had a drink in front of the big fireplace in the lobby. Why didn't they tell us this when we asked about the bar? Very strange.

In the morning we had a sit-down breakfast in this odd little room that had a bar in it (I guess the idea of using a bar to serve drinks is foreign to them...). The breakfast was cold and my 'toast' was literally bread that I don't believe saw the inside of a toaster. My poached eggs were pretty bad (and cold). I couldn't eat most of my breakfast - I was turned right off my food. What made it more unfortunate was the fact we were the only people in the room. How could the food be cold??? My husband had salmon and a bagel. Guess what...? He was sicker than a dog later in the day with an upset stomach and diarrhea.

Anyway, given that we only spent one night there, I don't have much more to report. Would I return? Nope. The Glenerin Inn misses the mark with service, room quality and the food. It's unfortunate because I think there is great potential there. By the way, we only chose the Glenerin Inn because of a Travelzoo promotion that included dinner, the room, and breakfast for an incredibly low price. My assumption is companies offer these specials to attract customers who will spread the word. Glenerin Inn - if you are going to do this, you should really make more of an effort to impress.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Glenerin Inn

Address: 1695 the College Way, Mississauga, Ontario L5L 3S7, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 10 B&Bs / Inns in Mississauga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Glenerin Inn 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Situated in the heart of the idyllic Credit River Valley on a lush 2 acre site, the historic Glenerin Inn & Spa provides the backdrop to make any occasion more memorable. We are 35 minutes from downtown Toronto, yet you will feel as if you are a world away. The Glenerin Inn & Spa is ideal for your wedding, corporate meeting, Sunday Brunch or just a weekday or weekend escape. The Glenerin Inn was built in 1927 by Mr. Watson Evans, a lawyer from Toronto. At the time it was used as his summer house. Since then it has had many uses from a English residential girls school during WWII to a recovery home for serious illnesses. It became an Inn in 1986 has become a premiere venue for events since then. ... more   less 
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Also Known As:
Glenerin Hotel Mississauga
Glenerin Inn Mississauga, Ontario

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