My husband and I booked New Years Eve at the Glenerin Inn, Mississauga. Room was lovely and bed very comfortable but the food and service was terribly disappointing. Server was incredibly inexperienced, food was cookie cutter boring and the atmosphere non-existant. Our server rushed us through the courses and cleared the table while we tried to enjoy our dessert (I think she had somewhere to be). We were awkwardly seated across from each other at a large table that would seat 6 (there were 2 of us) in an echoing banquet room along with other couples at similar tables. We felt like we were unexpected guests at a bad wedding and not once did a host or manager ask if we were pleased. No decor, no atmosphere, no service...don't expect what you see or read on the brochure. I emailed the general manager with my concerns and all he did was express his disappointment and offer a brunch or dinner for 2 in only Jan...not even an apology which was all i wanted. I politely delclined his offer as this place is not worth a free anything.

I booked a night away for my husband and I to reconnect without the distractions of two kids. I have to say I was a bit embarrassed once we arrived, as I had built the Glenerin Inn up to be this beautiful inn with first-class facilities and service (that's what the website portrays).

Unfortunately the inn misses the mark on both accounts. The inn is, quite frankly, tired and needs a whole lot of money dumped into it. The inn is a series of small rooms and we couldn't quite figure out what some of the rooms were used for. The room where we ate dinner was very odd. It had no windows except for a patio door type thing that was covered with curtains. Dark paneled wood covered the walls, but it just looked dingy rather than stately. There was a large fireplace, but there was one tiny little log burning in it, and it looked ridiculous. The whole dinner was a bit bizarre. We were put at a small table in front of the 'fire'. The atmosphere was non-existent. If there hadn't been a couple of other tables full of people in the restaurant it would have been even worse. The wait staff were o.k., but the two ladies serving us always seemed to be a bit 'not there' when talking with us - hard to describe and put a finger on the problem. The food was inconsistent - I had roast duck which was fabulous, but my husband has a steak that had no flavour whatsoever. His soup was bland, my appetizer - a quinoa-stuffed red pepper was actually quite nice. I guess I got the better of the two meals. The main course took over an hour to come out - when my husband went searching for the waitress to ask where our meal was, he couldn't' find her so he went to the front counter. They said they would find out where it was and a minute later the waitress said it would be out in three minutes. Fifteen minutes later she came out to tell us the chef had an accident in the kitchen. I asked if he had been hurt and she said, no...he's just had an accident. Very strange all around...

The room was not what we expected. It was very small and not as high-end as the website portrays. The floor in the bathroom was slanted so when I went to sit on the toilet my balance was off. The toilet roll holder was falling off the wall. The vanity mirror looked like something you would buy in Walmart. The sink had no where to put anything (the sides were slanted so every time I tried to put something like a hairbrush on the side it would fall into the sink). It was very awkward. The shower however was hot and had good pressure. The decor in the room was odd. They were going for the classic antique look, but the side table was an old dated desk with an even older Walmart lamp plopped on top of it. There was a tiny ice bucket, but no glasses in the room. We had to ask for them, and when my husband went to the front desk to ask for them, the woman looked at him like he had two heads. The bedding was nice, but the bed itself was quite small (my husband is 6'4") so there wasn't much room to spare.

When we arrived we asked if there was a bar where we could go for a drink before dinner. There is no bar. The next morning the front counter staff told us we could have brought our own wine downstairs and had a drink in front of the big fireplace in the lobby. Why didn't they tell us this when we asked about the bar? Very strange.

In the morning we had a sit-down breakfast in this odd little room that had a bar in it (I guess the idea of using a bar to serve drinks is foreign to them...). The breakfast was cold and my 'toast' was literally bread that I don't believe saw the inside of a toaster. My poached eggs were pretty bad (and cold). I couldn't eat most of my breakfast - I was turned right off my food. What made it more unfortunate was the fact we were the only people in the room. How could the food be cold??? My husband had salmon and a bagel. Guess what...? He was sicker than a dog later in the day with an upset stomach and diarrhea.

Anyway, given that we only spent one night there, I don't have much more to report. Would I return? Nope. The Glenerin Inn misses the mark with service, room quality and the food. It's unfortunate because I think there is great potential there. By the way, we only chose the Glenerin Inn because of a Travelzoo promotion that included dinner, the room, and breakfast for an incredibly low price. My assumption is companies offer these specials to attract customers who will spread the word. Glenerin Inn - if you are going to do this, you should really make more of an effort to impress.

Enjoyed a family get together over sunday brunch. Beautiful location, we had a room with wonderful views of the surrounding ravene. Food selection and quality was great as was the service.
The only draw back was the lack of parking.

My husband and I had a great evening at the Glenerin Inn & Spa. We were celebrating our 2nd wedding anniversary and wanted to do something special while staying close to town. A friend of ours recommended the Glenerin and we were so happy they did.

We stayed in a suite in the Carriage house which looked fantastic. The room was spacious and the decor and furnishings were very modern and inviting. The Inn was testing Apple TV in the Suite and lucky for us we were able to browse through an endless collection of movies and watched one (all complimentary) after our relaxing one hour couples massage at the Spa.

Dinner was superb! We had the beef tenderloin for two, which was a very large portion served on a two- tiered platter with an accompanying anti-pasto spread, veggies and sweet potato mash. It was 5 star! The wine pairing was also excellent.

Overall, this was a great escape close to the city of Toronto. We will definitely go back again!