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“More than good, can be Very good” 4 of 5 stars
Review of TownePlace Suites Mississauga-Airport Corporate Centre

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TownePlace Suites Mississauga-Airport Corporate Centre
3.0 of 5 Hotel   |   5050 Orbitor Dr, Mississauga, Ontario L4W4X2, Canada (Formerly Sandalwood Hotel And Suites)   |  
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Ranked #7 of 58 hotels in Mississauga
GreenLeadersBronze level
Niskayuna, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“More than good, can be Very good”
4 of 5 stars Reviewed July 11, 2013

Stayed in TownePlace Suites during the 4th of July weekend in a One Bedroom King Suite. The place is centrally located for commuting to downtown Toronto (via either QEW or the 401), and to Niagara Falls too. Very quiet, clean, and modern hotel with excellent amenities. Indoor pool is beautiful and open until 11 PM, breakfast buffet is very good with a good variety. My only complaints were:

1- The elevator got us jammed inside 3 times on the first day of our visit and took them the whole day to really believe that was serious. I was planning to give them a well-deserved very good had it not been for this elevator issue. To their credit, they attended to this problem and fixed it promptly, hope it does not happen again.

2- The breakfast buffet is squeezed into a REALLY small area and we have to line up for 15 minute to arrive at the tables, occasionally blocking other residents from moving around. I think a remodelling can help is resolving this issue.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 16, 2013
Thank you very much for your review of the hotel. Certainly sounds like you had a great time and I am delighted to see that. Our rooms are very clean and our amenities and bed package are getting top notch reviews. Our elevator was having a few delay issues and I am glad that we attended to it very quickly. We are working daily on ways to improve wait times at our breakfast area. We have purchased more equipment and have been setting up multiple stations to increase the flow and have been succesful in moving the line quickly. Our guests want to start their day off right and I don't blame them! The buffet and atmosphere is terrific.
Thanks again and we hope to see you soon.
Dan McIlhone,CHA
General Manager
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152 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2013 via mobile

We stayed overnight here last July 6th. The check-in was a breeze which was very good since we have our 2 kids with us (5&1 yr old). Bedroom was great, very comfortable beds! Loooove their pillows! :) The staff were all smiling! Very friendly and accomodating. We went down to buy milk from their small pantry but they didnt have it, so a staff member just went inside the kitchen to give me a small carton of milk. Those small gestures are very well appreciated! Will definitely stay here again as long as the price will stay within the budget! :) Thank you!!!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 10, 2013
Thank you for the review. You are so right when you say it's the small gestures that you appreciated the most. Happy that we reacted to the small request for milk and it made you feel good. We are delighted to hear that you loved our beds and especially our pillows! The bed package has been great for us and the comments we receive all talk specifically about the comfort. We talk each day about friendliness and being engaged with our customers and the associate group has bought into that 100%. We look forward to seeing you soon.
Dan McIlhone, CHA
General Manager
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Newark, New Jersey
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2013 via mobile

This didn't seem like a totally new hotel but looked like a renovated hotel - it is located about 30 mts from downtown Toronto that provides all the amenities needed for a family traveling with kids. Our main requirement was to have a kitchenette with microwave, refrigerator and a good stove with utensils to cook food for our picky little eaters. The hotel is pretty good for those needs. Only drawback was that the hotel was fully booked while we were there and the hotel staff didnt seem well prepared to handle such large crowds at the reception and breakfast areas. The breakfast area was a mess in the mornings with long queues and waits, the fire alarm going off a couple of times with guests over toasting their breads. All in all, this is a good comfortable name brand hotel in a decent price range. The staff is friendly and willing to accommodate the requests of guests wherever possible.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, July 10, 2013
Thank you so much for this great and honest review. We are truly sorry for the delays in the mornings during the breakfast hours and of course the alarm. We have been paying very close attention to the breakfast and trying to determine the best way to get everyone through in a timely manner. One thing we did was purchase another toaster to help ease the lines as it seems to us that most want to have a nice toasted bagel to get their day going. This gives the guests two areas where they can do that and should open up the area and make it easier to get to the hot food. Sunday was much better than Saturday and we look to continue to improve on the breakfast experience and wait times. It was nice to hear that our amenities were great for your needs. Thank you again and please visit us again soon.
Dan McIlhone, CHA
General Manager
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North Bay, Canada
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 12, 2013

Wen we arrived we were given our room keys but our room wasn't ready when we got upstairs. We weren't overly concerned about it and didn't complain, but the hotel manager came upstairs with a basket of snacks, Starbucks, and adjusted our room rate.

The room was great, we got the two bedroom suite with kitchen and it was clean, quiet and convenient.

This hotel is nice and close to the airport and we will definitely stay again!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, June 18, 2013
Thank you for this review. From time to time things can happen in a hotel during a visit, but it's how you react to the situation that can separate you from the competition. Thank you for your understanding and I am glad that we rectified the situation and that you enjoyed your stay. Our two bedrooms are getting awesome reviews and I am happy to see that you enjoyed one as well. Thanks again and we look forward to seeing you soon.
Dan McIlhone,CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2013

Stayed for 3 total days June 2013. Allowed us an early check in, which was so great. The staff on hand were very friendly.
The room was clean, tidy, and very modern. No issues at all with anything in the room.
The location of this hotel is also great, it's in a very quiet area. So if you want to crack a window in the room, you'll still have a great sleep through the night.
More then ample parking for the hotel. With lots of restaurants, and gas stations in the area.

Would definitely recommend this hotel to others, and we would definitely book there again over trying another hotel.

A+!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, June 18, 2013
Thank you for taking time to post your review and thank you for the recommendation! A nice clean and tidy room with friendly associates is something we are very proud of. We hope to see you again soon.
Dan McIlhone,CHA
General Manager
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London, Canada
Top Contributor
60 reviews 60 reviews
48 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 7, 2013

Stayed here once when it was "sandalwood suites" what a major overhaul. It is a great design with clean comfortable beds. Kitchen, pull out couch and desk area. Staff are friendly, gym average and breakfast poor (grab and go - more hotels should do $10 breakfast and offer real food - like UK). That's the only area to improve to get 5/5 for me. We had two rooms, AC was great, breathing great - overall fully satisfied.

Stayed June 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, June 10, 2013
Thank you for the review. There certainly is a huge difference from when we were the Sandalwood Hotel!. We are glad that you like the rooms and the design. We have received many great comments about the size and functionality of our rooms since our opening last August.. The breakfast is something that we constantly pay attention to, especially the guest reviews on it. We have changed the hot items to include crepes, western omelettes, scrambled eggs and recently hash browns to name a few. We are trying to make sure that we keep the rotation effective for our valued customers. Thanks for this awesome feedback about the breakfast buffet and we hope to see you again soon.
Dan McIlhone,CHA
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

My wife and I stayed the hotel for 3 nights and had a king bed room. The room is big and has a regular size fridge and microwave, which are great for bringing some food back and having a snack at night. Breakfast is compliment and we did not expected to see hot omelette and sausages, and boxed milk. It was great. The most important is the bed is perfect and the room is really quiet. You would not hear any noise from neighbors and I had 3 nights of great sleep and I usually didn't sleep well in hotel. The staff were also very helpful. When we were leaving and asked about the shuttle bus, the front desk called the shuttle bus several times and let us know in how many minutes the bus would come in. My only problem with the hotel is the location. There is no many restaurants nearby and the entertainment is rather limited, a golf course and a bowling place. I guess it is normal because the hotel is close to airport and expect everyone has a car or rent a car.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan M, General Manager at TownePlace Suites Mississauga-Airport Corporate Centre, responded to this review, June 10, 2013
Very nice to read that you had a terrific sleep at our wonderful property. Also nice to see that you enjoyed the breakfast. We are getting great feedback on the layout of our rooms and the ability to cook in your own room. Thanks again for the review and we look forward to seeing you again soon.
Dan McIlhone, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Mississauga-Airport Corporate Centre

Address: 5050 Orbitor Dr, Mississauga, Ontario L4W4X2, Canada (Formerly Sandalwood Hotel And Suites)
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Mississauga
#7 Romantic Hotel in Mississauga
#8 Family Hotel in Mississauga
#9 Business Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3 star — TownePlace Suites Mississauga-Airport Corporate Centre 3*
Official Description (provided by the hotel):
Marriott's newest all-suites hotel south of Toronto Airport offering complimentary breakfast, Wi-Fi, parking and airport shuttle from 4am-10pm. Hotel offers private courtyard, natural gas barbeque patio, indoor pool and 24 hrs fitness centre. Welcome to Real Living! ... more   less 
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Also Known As:
Sandalwood Hotel And Mississauga
Sandalwood Hotel Mississauga
Sandalwood Suite
TownePlace Suites Mississauga-Airport Corporate Centre Ontario

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