Husband and I had business meetings, company assigned us to this Hotel, we were here for 3-night stay and were not impressed for the price of $190.00 a night. We checked in, entered the room and noticed the sofa had a huge round stain in the middle of the cushion, it physically looked like somebody had diarreha all over it, we called the front desk to have it changed but housekeeping couldn't find another one. The manager showed us another room directly in front of this room, it smelled like somebody had done a nasty in the bathroom prior to our arrival in the room, awful smell (the first room was very pleasant smelling) We refused this room and told housekeeping to take the cushion and have it cleaned, a clean one was put in our room the following morning-much nicer. We asked the manager why there was only one bottle of water in the room as they advertise that they supply bottled water to all rooms, we were told only specific category rooms get 2 bottles but due to the couch cushion she had a few more bottles sent to our room and also went out of her way to give us breakfast voucher for the next morning on the house. I went to breakfast at 9:38 (breakfast buffet closes at 9:00 a.m.) I ordered the Sheraton Breakfast-basic bacon-eggs and homefries, my eggs were cooked over hard and were crusty instead of medium, the fruit they garnished my plate with had rotton spots all over them, the homefries were the left-overs from the buffet and were disgusting! There were only 3 people in the restaurant, I had to ask my server for ketchup, then flag her down again for jam, then flag her down again to have a coffee refill, not good service in any way shape or form from the kitchen to the serving staff. Also our bathroom floor had alot of hair on it when we entered the room, it was not what I expect to see when we pay over $200.00 per night with taxes. I did have lunch in the restaurant one day, a french onion soup and a caesar salad, this was excellent and ANN the server did an awsome job even refilled my coffee three times in the one visit without my having to flag her down. So not all thumbs down, but I would never tell anybody to stay here unless they dropped the price about a hundred dollars, then your getting okay value for the buck, but the buck was stretched way too far for what we got. Sorry Sheraton, but you just dont measure up to the competition in the Mississauga area at all, you have left an extra large margin for improvement.
If you want a GOOD room, go somewhere else!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.