We booked for our family (three kids) well in advance, but when we arrived we got a room with a king size bed and a hide-a-bed - without pillows or sheets. (Yes, we checked the entire room, including drawers.) They were quick to bring some up, but I somewhat resent having to make the bed when I am paying for the room. Hide-a-bed mattress was damn near antiquated to boot. Service was fast and friendly however, and the kids enjoyed the pool. The shuttle was super - to and from the airport for free (save for the tip of course) so I can't complain, but coffee in the early morning would have been appreciated. (They do have some after a specific hour of course, but we had an early, early flight, and none was offered or provided.) Room was clean as well. The walls are thin though, but security staff stationed on the floor kept the rowdy kids that were playing in the halls from ruining the night. (Where their parents were, I do not know. Sigh.)
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