Dear Best Western,
Wow!!!! How can we say Great stay and Great Manager Mr. Achal Kakkar!!! He went above and beyond what we could have ever expected. We arrived later than expected on January 28, 2012 to Toronto from Niagara due to poor weather, Mr. Kakkar was extremely understanding and welcoming.
Mr. Kakkar welcomed my husband and myself, he did not rush us or any other guest which was a pleasure to see. We booked the room for a one night stay to fly out of Toronto for our daughters wedding and Mr. Kakkar made the occasion even more special by upgrading our room, REALLY!!! Where do you get that kind of treatment! We were shocked and so grateful. The kindness did not stop there, I later inquired with the front female desk clerk if there were any parking spaces for the week available and was informed the parking lot was full. I understood and thanked the lady and began to walk toward the elevator, Mr. Kakkar remembered my name and situation stated he would see if there was a parking space available and would contact me later. Let me tell you, later was an elevator ride by the time I arrived back to my room Mr. Kakkar found a parking space and at NO CHARGE for the week, REALLY!!! What can I say….ONLY AT THE BEST WESTERN and THANK YOU - Mr. Kakkar. We will be back and Mr. Kakkar was fabulous. We had a remarkable dinner in the dining room and relaxing evening in our beautiful room. Best Western Shuttle service arrived early to take us to the airport….No Stress, No Hassel…Thanks to Mr. Kakkar. Again Mr. Kakkar went above and beyond to make our stay amazing and stress free.
Kim and Rob Jukosky
St. Catharines, ON
We always stay at the Best Western the rooms are clean and the staff is friendly and the service is...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.